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Windows 7: Computer Freezes/Lockups With Restart BCC 0X124

22 Jul 2013   #1

Windows 7 Professional X64
 
 
Computer Freezes/Lockups With Restart BCC 0X124

Hello everyone,

This is my first post and I am totally at a loss in regards to what's wrong with my PC for the past month or so now I have been experiencing computer freezes/lockups which result in no BSOD but just restart and then a popup after it restarts notifying me that windows was not shut down properly. I have done alot of research online and have narrowed it down to hardware in my PC. I ran memtest86 three times so far this month for cycles of 6-8 hours each time with no errors. I also ran chkdsk which didn't show any sort of error either. I then noticed that monitoring programs (speedfan, CPU-Z, HWinfo, etc..) are giving back low readings for PC voltages such as the +12V reading as of 8.58V on all the programs (I know these programs are not to be trusted for accuracy). I have no way of checking the voltages in my BIOS either and I am currently waiting on a volt meter I purchased online to arrive so that I may manually test the PSU. I do have a feeling though, that it may be either the mother board or the CPU in my PC. I have tried to read the DMP files from the 2 latest crashes which are identical, but I am unable to find any concrete information within them. I will post them here in case there is something I have missed.

PC Specs:
HP Pavillion P6520f
Motherboard: H-RS880-uATX
Processor: AMD Phenom II X4 965 Black Edition 3.4GHz (added October 2012)
RAM: G.SKILL Ripjaws Series 16GB (4X4GB) Model F3-10666CL9Q-16GBRL (added March 2013)
Video Card: ASUS ENGTX560 TI (added September 2011)
PSU: COOLER MASTER GX Series RS750-ACAAD3-US 750W (added September 2011)
HDD: 1TB Western Digital SATA @5200RPM

The analysis of the dmp. file is:


Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\072113-28407-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Machine Name:
Kernel base = 0xfffff800`0304f000 PsLoadedModuleList = 0xfffff800`03292670
Debug session time: Sun Jul 21 19:54:31.592 2013 (UTC - 4:00)
System Uptime: 0 days 0:00:21.794
Loading Kernel Symbols
.....................................................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa800e90b038, 0, 0}

Probably caused by : hardware

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800e90b038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR: 0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: 0

STACK_TEXT:
fffff880`039a86f0 fffff800`0330fca9 : fffffa80`0e90b010 fffffa80`0cab5040 00000000`00000006 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`039a8c10 fffff800`031f0e87 : fffffa80`0e90b010 fffff800`0326a2d8 fffffa80`0cab5040 00000000`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`039a8c40 fffff800`03158285 : fffff800`032cbae0 00000000`00000001 fffffa80`0da35820 fffffa80`0cab5040 : nt!WheapProcessWorkQueueItem+0x57
fffff880`039a8c80 fffff800`030ce251 : fffff880`018e6e00 fffff800`03158260 fffffa80`0cab5000 95eef299`f2f29cf3 : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`039a8cb0 fffff800`03362ede : 121d2813`1f2c1523 fffffa80`0cab5040 00000000`00000080 fffffa80`0caa5040 : nt!ExpWorkerThread+0x111
fffff880`039a8d40 fffff800`030b5906 : fffff880`03764180 fffffa80`0cab5040 fffff880`0376efc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`039a8d80 00000000`00000000 : fffff880`039a9000 fffff880`039a3000 fffff880`04d0d740 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: hardware

IMAGE_NAME: hardware

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

Followup: MachineOwner
---------

1: kd> lmvm hardware
start end module name
Mini Kernel Dump does not contain unloaded driver list


If there's anything further that you need from me just ask and I'll see what I can provide. I hope someone can help me in revealing the culprit behind these ANNOYING lockup and restarts!

My System SpecsSystem Spec
.

23 Jul 2013   #2

Windows 7 ultimate x64
 
 

hi kevin

For some odd reason ... the BIOS Version on the MSinfo shows 6.09, 07/09/2010.... where as the one on the HP website... puts the date at BIOS Version. 6.09, 08/05/2013 released 2 months back...

Could you flash this bios version again

Also could you post the HWmonitor snapshot as well here

Will wait for your voltmeter readings as well
My System SpecsSystem Spec
23 Jul 2013   #3

Windows 7 Professional X64
 
 

Hello centaur78

I have tried to flash that BIOS before but after the reboot where it flashes the BIOS, it says there is an error and that the BIOS is reverting back to the default settings.

Also, here is the screenshot of HWMonitor that you requested.

Thanks for the reply!
My System SpecsSystem Spec
.


23 Jul 2013   #4

Windows 7 ultimate x64
 
 

ok here is what you could do....

First reset the BIOS password

Then reset the CMOS

Follow the steps mentioned here


Once you have done this... proceed to update the bios...
My System SpecsSystem Spec
23 Jul 2013   #5

Windows 7 Professional X64
 
 

alright i did 2 resets and re-flashed the BIOS from the HP website (May 2013) and this is the result I got.....
My System SpecsSystem Spec
23 Jul 2013   #6

Windows 7 ultimate x64
 
 

Well that looks good to go...

The defaults are being loaded with BIOS update...

Now check the bios version and date ...
My System SpecsSystem Spec
23 Jul 2013   #7

Windows 7 Professional X64
 
 

Looking up the information in System Info shows the BIOS as being 6.09 with the date as 07/09/2010.
My System SpecsSystem Spec
24 Jul 2013   #8

Windows 7 Professional X64
 
 

Also, I'm not sure if this makes any difference,but the jumper pins on my MOBO were not in their default position according to the pictures on that HP website. The green jumper was in the reset position and I have never touched either of those pins.
My System SpecsSystem Spec
24 Jul 2013   #9

Windows 7 Professional X64
 
 

I did a reinstall of Windows 7 Pro last night and I thought it had fixed the problems as there has been no issue since then but just now while browsing the web on firefox it happened. The dump files have the same information as the other 2 did.I have no idea what could be causing it and I'm running memtest86 and a HDD diagnostics. I also decided to apply a better quality thermal paste to by CPU which i did yesterday it has improved the temperatures of the CPU and I'm not even sure it is the CPU at this point since even when the computer is sitting idle it will do the restarts. Also I noticed the HDD is having a lot of activity as I can hear it spinning and clicks as if its being accessed. The HDD light is almost always on as well, which leads me to believe that it may be time to replace this HDD.
My System SpecsSystem Spec
25 Jul 2013   #10

Windows 7 ultimate x64
 
 

Quote:
Also, I'm not sure if this makes any difference,but the jumper pins on my MOBO were not in their default position according to the pictures on that HP website. The green jumper was in the reset position and I have never touched either of those pins.
I hope the jumpers are in the default position now.. could you do the BIOS reflash again

Quote:
Also I noticed the HDD is having a lot of activity as I can hear it spinning and clicks as if its being accessed. The HDD light is almost always on as well, which leads me to believe that it may be time to replace this HDD.
Could you run Crystal Disk and post a snapshot of the SMART values here for each HDD/SSD
My System SpecsSystem Spec
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 Computer Freezes/Lockups With Restart BCC 0X124





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