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Windows 7: BSOD's when exiting programs

22 Jul 2013   #1
roninn

Windows 7 Ultimate x64
 
 
BSOD's when exiting programs

Hello,

I've experienced several BSOD's for the past two weeks.
I noticed that they happen when exiting certain programs such as - Sierrachart/Transact (both of these programs run together as one platform)- when pressing the X button to quit and after pressing YES to quit when asked by the program I get the bluescreens

out of 5 BSOD's most of them were related to the problem above

the other one or two BSOD's werent related to the problem above but I if a remember correct it happend while exiting a different program

I've attached the dumps

Thanks in advance for ur kind help!


My System SpecsSystem Spec
.
22 Jul 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Uninstall your current antivirus as it is contributing to your BSOD's. Replace with Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:
Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

Microsoft Security Essentials - Microsoft Windows

Malwarebytes Free
  • Do not start the trial version of MalwareBytes
You may also take a look at:
Good & Free System Security Combination
Use the System File Checker tool and Run Disk Check:
Repair Windows 7 System Files with System File Checker

Run Disk Check in Windows 7 for Bad Sectors & Errors
Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although we have seen dtsoftbus01.sys blamed on several occasions). Please uninstall Daemon Tools.
DuplexSecure - FAQ
Upload a screenshot using:
CrystalDiskInfo
For how to upload a screenshot or file, read here

Test your Hard Drive by running:
Hard Drive Diagnostic Procedure
Test and Diagnose RAM Issues with Memtest86+:
RAM - Test with Memtest86+
Pay close attention to part 3 of the tutorial "If you have errors"
Tip   Tip
  • Test the RAM with Memtest86+ for at least 7-10 passes. It may take up to 22 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.
My System SpecsSystem Spec
23 Jul 2013   #3
roninn

Windows 7 Ultimate x64
 
 
Thank you

Just to understand better - from what u could see the problem is with the antivirus and the other steps u recommended are for extra checks?

I ran my Dell diagnostics with deep memory test and could find any hardware issue

Anyway I've just uninstalled the antivirus, hopefully that will help

thanks again!
My System SpecsSystem Spec
.

23 Jul 2013   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

We have various threads here - Crash and lockup debug 'How To' - Windows 7 Help Forums

I used WinDBG, just did not post the output of your dumps.
My System SpecsSystem Spec
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 BSOD's when exiting programs




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