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Windows 7: Help with BlueScreen error

23 Jul 2013   #1
middleastalex

windows 7 32bit
 
 
Help with BlueScreen error

Hello,

Sorry for another question in so few days. I have a computer which is occasionally suffering from bluescreen errors. They appear to be random. I've never been present for one, though. I only see the evidence. My question is how to I go about solving them? The 'windows recovered from an error' message tells me that it's a problem with the minidump file.

Could someone help?


My System SpecsSystem Spec
.
23 Jul 2013   #2
x BlueRobot

 

My System SpecsSystem Spec
23 Jul 2013   #3
middleastalex

windows 7 32bit
 
 

Right, sorry, done that.

Here's the file.
My System SpecsSystem Spec
.

23 Jul 2013   #4
x BlueRobot

 

Code:
BugCheck 116, {85496118, 8f43f9b0, 0, 2}

*** WARNING: Unable to verify timestamp for igdkmd32.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys
Probably caused by : igdkmd32.sys ( igdkmd32+119b0 )
Code:
Usual causes:  Video driver, overheating, bad video card, BIOS, Power to card
This bugcheck indicates that the graphics card driver has attempted to reset the graphics card, but failed to do so within the allocated time interval, and therefore caused a timeout with the following Stop Code 0x116. More Information - Timeout Detection and Recovery (TDR) (Windows Drivers)

Please follow these steps:Note: Please do not hesitate to ask if you have problems or concerns with the troubleshooting steps within the listed guide.

Code:
0: kd> lmvm igdkmd32
start    end        module name
8f42e000 8f92b000   igdkmd32 T (no symbols)           
    Loaded symbol image file: igdkmd32.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd32.sys
    Image name: igdkmd32.sys
    Timestamp:        Wed May 06 19:13:40 2009 (4A01D354)
    CheckSum:         0048DF97
    ImageSize:        004FD000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Your Intel graphics card driver is very outdated, and a possible cause, please update the driver from here - Intel® Driver Update Utility

No AV installed?

Install and perform full scans with:
information   Information
Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system

You can also view this thread for a complete free and lightweight security protection combination:
My System SpecsSystem Spec
23 Jul 2013   #5
middleastalex

windows 7 32bit
 
 

Thanks for the comprehensive reply.

I'm having a little trouble understanding what exactly I should do from that link, or which is the best thing I could try doing. If you could point me in the right direction - along the lines of what the first step looks like - that would be great.

Thank you
My System SpecsSystem Spec
23 Jul 2013   #6
x BlueRobot

 

Firstly, just update your Intel graphics card driver, we can work through the other steps in the troubleshooting guide if we have any further problems.
My System SpecsSystem Spec
23 Jul 2013   #7
middleastalex

windows 7 32bit
 
 

Okay, the video driver was updated using the Intel website
My System SpecsSystem Spec
23 Jul 2013   #8
x BlueRobot

 

Thanks, I would suggest to continue using the computer as you normally would, and then report back if you have any further crashes.
My System SpecsSystem Spec
Reply

 Help with BlueScreen error




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