BSOD error 0x8000000000000002 - I think uTorrent?

jaxst33 · 24 Jul 2013

Hi everyone, I've been getting a BSOD I believe every time I have uTorrent up, although i am not sure because I was looking at the event log and I saw that I got the same error previously when uTorrent was not up, I am running Windows 7 64 Bit home prem, any help would be appreciated, thank you, I have attached log files. Also after the BSOD i can not turn on my real time protection in Microsoft Security Essentials

Dsprague · 24 Jul 2013

It looks Like your BSOD is being caused by old networking drivers:

Code:

fffff880`033cadf8  fffff880`06188190Unable to load image \SystemRoot\system32\DRIVERS\Rt64win7.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
 Rt64win7+0x18190

Looking at the driver we can see it is very out of date:

Code:

start             end                 module name
fffff880`06170000 fffff880`061c3000   Rt64win7 T (no symbols)           
    Loaded symbol image file: Rt64win7.sys
    Image path: \SystemRoot\system32\DRIVERS\Rt64win7.sys
    Image name: Rt64win7.sys
    Timestamp:        Sun May 30 23:46:43 2010 (4C033123)
    CheckSum:         0005D73E
    ImageSize:        00053000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Please update the driver from here: Realtek

jaxst33 · 24 Jul 2013

that makes a lot of sense considering I just factory restored the laptop, thank you very much

jaxst33 · 24 Jul 2013

well i updated it again, and i received a BSOD and computer restarted automatically to a black screen, to get out of this back screen i have to ctrl+alt+del and it will load windows, i updated my LAN card still no luck, i am not using wifi atm, this only happens with LAN

Dsprague · 24 Jul 2013

Can you upload a fresh set of files from the SF diagnostic tool please?

jaxst33 · 24 Jul 2013

here you go, thanks

Dsprague · 24 Jul 2013

It looks like this leatest BSOD was caused by McAfee:

Code:

fffff880`033b6098  fffff880`0139095cUnable to load image \SystemRoot\system32\drivers\mfehidk.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for mfehidk.sys
*** ERROR: Module load completed but symbols could not be loaded for mfehidk.sys
 mfehidk+0x5c95c

Driver Reference Table - mfehidk.sys

Please remove McAfee using the McAfee Removal Tool, then replace it with a combination of Microsoft Security Essentials and MalwareBytes anti-malware. Tip: when installing MalwareBytes be sure to uncheck the box offering to start a free trial at the end of the installation.

jaxst33 · 24 Jul 2013

Dsprague said:

It looks like this leatest BSOD was caused by McAfee:

Code:

fffff880`033b6098  fffff880`0139095cUnable to load image \SystemRoot\system32\drivers\mfehidk.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for mfehidk.sys
*** ERROR: Module load completed but symbols could not be loaded for mfehidk.sys
 mfehidk+0x5c95c

Driver Reference Table - mfehidk.sys

Please remove McAfee using the McAfee Removal Tool, then replace it with a combination of Microsoft Security Essentials and MalwareBytes anti-malware. Tip: when installing MalwareBytes be sure to uncheck the box offering to start a free trial at the end of the installation.

if i already have malwarebytes and MSE installed, do i have to remove and reinstall?

Dsprague · 24 Jul 2013

No, in that case just get rid of the McAfee that is installed.

jaxst33 · 24 Jul 2013

so far no issues with bsod with utorrent up thus far, thanks for the help, i will update thread in the next 24 hours, if nothing else happens i will mark as solved