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Windows 7: BSOD and constant crashes with Photoshop after adding more RAM

24 Jul 2013   #1
meeory

Windows 7 Ultimate x64
 
 
BSOD and constant crashes with Photoshop after adding more RAM

Hi,
I just got new memory sticks for my computer. And it was doing wonders for a month or so now. But last few days were impossible because of the constant crashes while using Photoshop or Illustrator.
Also I ran a bunch of Windows updates recently as well, but it seems like it only made the situation worse.
MemTest and Windows Memory diagnostics didn't show any errors.
SO here I am, hoping that someone here can help me to understand and fix this annoying issue.
Thanks in advance.


My System SpecsSystem Spec
.
24 Jul 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

It is a stop 0x124. Hardware issue.

You are saying that you have added more RAM, and then it all started. It is possible, if the additional RAM is mismatch. Remove the additional RAM. Check the situation at the original RAM first. Is it still crashing? If yes, let us know, we will go for further steps.

If not, then the additional memory is mismatch.
_____________________________________________________________________________________
BSOD ANALYSIS:
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa800832b038, 0, 0}

Probably caused by : AuthenticAMD

Followup: MachineOwner
---------

4: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800832b038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`0337e5b0 fffff800`030d8ca9 : fffffa80`0832b010 fffffa80`06eb2040 00000000`0000000a 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`0337ead0 fffff800`02fb9e87 : fffffa80`0832b010 fffff800`030332d8 fffffa80`06eb2040 00000000`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`0337eb00 fffff800`02f21285 : fffff800`03094ae0 fffff800`02e9723d 00000000`00000010 00000000`00000206 : nt!WheapProcessWorkQueueItem+0x57
fffff880`0337eb40 fffff800`02e97251 : fffff880`011d7e00 fffff800`02f21260 fffffa80`06eb2000 fffffa80`06eb2040 : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`0337eb70 fffff800`0312bede : 00000000`00000000 fffffa80`06eb2040 00000000`00000080 fffffa80`06ca1840 : nt!ExpWorkerThread+0x111
fffff880`0337ec00 fffff800`02e7e906 : fffff880`03189180 fffffa80`06eb2040 fffff880`031940c0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`0337ec40 00000000`00000000 : fffff880`0337f000 fffff880`03379000 fffff880`0337e0d0 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: AuthenticAMD

IMAGE_NAME:  AuthenticAMD

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_TLB_PRV

BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_TLB_PRV

Followup: MachineOwner
---------
My System SpecsSystem Spec
26 Jul 2013   #3
meeory

Windows 7 Ultimate x64
 
 

Thanks Arc for a fast reply. Your solution helped but just temporarily.
So I switched back to the original memory sticks. And right after that I couldn't even start Windows, not even in a Safe Mode. I had to boot from the installation CD and run a system repair. I got back to normal for two days.
But this afternoon I got a crash again. I wasn't even using Photoshop or any other demanding software, just browsing the web via Google Chrome.
I'm attaching another portion of files for you to analyze. I really hope that there's nothing serious with the mother board or the processor (I replaced them less than a year ago).
Thanks again!!
My System SpecsSystem Spec
.

26 Jul 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Changing/replacing RAM does not have any bearing on bootloader. So I cannot say why it happened.

No new crash dump is there in the zip after that one of 24th. And event logs are not giving any idea of a further BSOD, too.

There is an event about storage controllers.
Quote:
Event[34256]:
Log Name: System
Source: Disk
Date: 2013-02-05T13:32:42.234
Event ID: 11
Task: N/A
Level: Error
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: Black_Maze
Description:
The driver detected a controller error on \Device\Harddisk2\DR2.
The controller is AMD SATA Controller, which is of 2001.
Code:
    Image name: amd_sata.sys
    Timestamp:        Tue Dec 13 02:22:00 2011 (4EE66970)
Update it from AMD Chipset Drivers, it is a part of the chipset driver.

Though there is no BSOD dump or event, cannot say anything specifically. But you hay have a try by uninstalling PeerBlock.
My System SpecsSystem Spec
26 Jul 2013   #5
meeory

Windows 7 Ultimate x64
 
 

Thank you. I will follow your advice. I don't even know why I still have PeerBlock, I used it like once...

P.S. are you saying changing RAM didn't cause the BSOD in the first place??
My System SpecsSystem Spec
26 Jul 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by meeory View Post
P.S. are you saying changing RAM didn't cause the BSOD in the first place??
Lol ... does it anyhow mean that I have said it? I have said
Quote   Quote: Originally Posted by Arc View Post
Changing/replacing RAM does not have any bearing on bootloader. So I cannot say why it happened.
again your statement

Quote   Quote: Originally Posted by meeory View Post
So I switched back to the original memory sticks. And right after that I couldn't even start Windows, not even in a Safe Mode. I had to boot from the installation CD and run a system repair. I got back to normal for two days.
Its unnatural. RAM has nothing to do with bootloader. Changing RAM cannot make windows unbootable in a way that startup repair can recover it.
My System SpecsSystem Spec
27 Jul 2013   #7
meeory

Windows 7 Ultimate x64
 
 

Alright, thanks for clearing this up.

So got another Blue Screen few minutes ago while checking Facebook... I'm running it on the original RAM.

Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA80052678F8
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Any further suggestions?
My System SpecsSystem Spec
27 Jul 2013   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by meeory View Post
Alright, thanks for clearing this up.

So got another Blue Screen few minutes ago while checking Facebook... I'm running it on the original RAM.

Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA80052678F8
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Any further suggestions?
A said earlier, ox124 is a hardware issue.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Stress test the CPU.
Hardware - Stress Test With Prime95

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator
At least 30% free is safe. Also let us know the wattage of the PSU.
My System SpecsSystem Spec
28 Jul 2013   #9
meeory

Windows 7 Ultimate x64
 
 

Thank you, going to run all the test tomorrow (was out of town for the weekend).

Here is another question though: my computer randomly wakes up from the sleeping mode and doesn't stay 'sleeping' for a long time, keeps booting up. Is it an indicator of a software or a hardware issue?
My System SpecsSystem Spec
29 Jul 2013   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

It restarts during sleep. Any PnP device or its driver may cause it. It may be troubleshooted later, but first let us concentrate on the issue under analysis?
My System SpecsSystem Spec
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