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Windows 7: PC freezes - Kernel Power 41 critical error.

25 Jul 2013   #1
moroco

Windows 7 Ultimate x64
 
 
PC freezes - Kernel Power 41 critical error.

Hi all. I hope you can help me because I've been reading a lot of information on the net, trying fixes and I can't get rid of my problem.

I build a new PC two weeks ago and decided to install Windows 7. The system started freezing right away. At first I supposed it was outdated BIOS or drivers related so I flashed the BIOS and updated all drivers available from the Asus website. I still had crashes while navigating, playing, watching clips, etc.
The errors are always the same.
- System

- Provider


[ Name] Microsoft-Windows-Kernel-Power


[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}



EventID 41


Version 2


Level 1


Task 63


Opcode 0


Keywords 0x8000000000000002

- TimeCreated


[ SystemTime] 2013-07-25T03:12:12.521610600Z



EventRecordID 8508


Correlation

- Execution


[ ProcessID] 4


[ ThreadID] 8



Channel System


Computer Damiàn-PC

- Security


[ UserID] S-1-5-18

- EventData

BugcheckCode 0

BugcheckParameter1 0x0

BugcheckParameter2 0x0

BugcheckParameter3 0x0

BugcheckParameter4 0x0

SleepInProgress false

PowerButtonTimestamp 0

I continued to find a solution online and read that energy saving states like sleep or hibernate could cause system hang-up so I created a custom energy plan and disabled all energy saving options. Still the same results.
At that time my system crashed quite frequently.
I think my problem is described in this Microsoft article, in scenario 3.
Windows Kernel event ID 41 error "The system has rebooted without cleanly shutting down first" in Windows 8, Windows Server 2012, Windows 7, or Windows Server 2008 R2
I don't have BSOD but I believe that's because of my system previous settings.
Last thing I tried was changing some options in flash player. Now the freezes only appear to happen when the PC is left alone for a long time.

I don't have a minidump file because I didn't have a hang since I changed the configuration you suggested.
Attached is the zipped SF folder.
I don't know what else to do. Please, can you help me?


My System SpecsSystem Spec
.
25 Jul 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Well, I dont know Spanish, but still trying to read your logs.

It means an unexpected shutdown ... am I right?
Quote:
Event[8503]:
Log Name: System
Source: EventLog
Date: 2013-07-25T00:12:18.000
Event ID: 6008
Task: N/A
Level: Error
Opcode: N/A
Keyword: Clásico
User: N/A
User Name: N/A
Computer: Damiàn-PC
Description:
El cierre anterior del sistema a las 17:30:36 del ?24/?07/?2013 resultó inesperado.
And it is followed by the loading of Avgmfx64, AVG Mini-Filter Resident Anti-Virus Shield.
Quote:
Event[8502]:
Log Name: System
Source: Microsoft-Windows-FilterManager
Date: 2013-07-25T00:12:10.618
Event ID: 6
Task: N/A
Level: Información
Opcode: Información
Keyword: N/A
User: S-1-5-18
User Name: NT AUTHORITY\SYSTEM
Computer: Damiàn-PC
Description:
Filtro de sistema de archivos 'Avgmfx64' (6.1, ?2013?-?02?-?08T00:14:48.000000000Z) correctamente cargado y registrado con el administrador de filtros.
Every unexpected shutdown if followed by this event.

AVG is a known issue. Uninstall AVG, at least as a test. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

Also make two more things sure. Check for any available updates for Asmedia 106x SATA Host Controller Driver and any available firmware for Samsung SSD 840 PRO.
My System SpecsSystem Spec
25 Jul 2013   #3
moroco

Windows 7 Ultimate x64
 
 

Thanks for your help.
Yes, it means last shutdown was unexpected and shows the time.
The second message means file system filter Avgmfx64 correctly loaded and registered at the filter manager.
OK. I will remove AVG and PC Tools firewall and install Microsoft Security Essentials. I have Malwarebytes already installed. I'll do the scans and report back here later.
I updated the Asmedia driver and flashed the SSD firmware last week but I'll check for new versions.
My System SpecsSystem Spec
.

25 Jul 2013   #4
moroco

Windows 7 Ultimate x64
 
 

Well, I did full system scans using Microsoft Security Essentials and Malwarebytes. Both reported no malware found.
I confirmed that Asmedia driver and Samsung SSD firmware are updated.
I think the next step would be to leave my system sharing files over night for a couple of days.
I'll let you know on saturday or earlier if I have a new hang-up. Thanks.
My System SpecsSystem Spec
25 Jul 2013   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Yes, now give it a time and observe the situation. Let us know accordingly.
My System SpecsSystem Spec
27 Jul 2013   #6
moroco

Windows 7 Ultimate x64
 
 

I've been testing my system's stability for the past two days and I didn't have a single crash. Oh! I'm so relieved now.
Arc, you have been of great help. Thank you very much.
My System SpecsSystem Spec
27 Jul 2013   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Good to know that you are free from crashes now.
For any further issue, let us know.
My System SpecsSystem Spec
05 Nov 2014   #8
bennytheball

win 7 pro 32 bit sp1
 
 
me too

hello. i hope someone still read this.
i have the same problem, except the fact that in description it doesn't say the driver or what's causing th shutdown.
here it is:

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 11/5/2014 11:12:54 AM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: cata-PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2014-11-05T09:12:54.162809900Z" />
<EventRecordID>15692</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>cata-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>




and i also have this one, which is even more vague.

Log Name: System
Source: EventLog
Date: 11/5/2014 11:13:15 AM
Event ID: 6008
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: cata-PC
Description:
The previous system shutdown at 10:14:14 AM on ‎11/‎5/‎2014 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-11-05T09:13:15.000000000Z" />
<EventRecordID>15686</EventRecordID>
<Channel>System</Channel>
<Computer>cata-PC</Computer>
<Security />
</System>
<EventData>
<Data>10:14:14 AM</Data>
<Data>‎11/‎5/‎2014</Data>
<Data>
</Data>
<Data>
</Data>
<Data>46933</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>DE070B00030005000A000E000E009300DE070B000300050008000E000E009300080700003C000000010000000807 0000000000002C010000010000005C070000</Binary>
</EventData>
</Event>

i hope someone can help me !!
thanks.
My System SpecsSystem Spec
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 PC freezes - Kernel Power 41 critical error.




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