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Windows 7: Random BSOD's (possibly Firefox browser related?)

25 Jul 2013   #1
Chomerly

Windows 7 Home Premium
 
 
Random BSOD's (possibly Firefox browser related?)

Hi,

I'm having an issue with random BSOD's.

I've performed a RAM test a couple of days ago and it took over 6 hours to complete that.
No errors reported.
I've also performed a graphics memory test using Video Memory Test (VMT), and i've also used Furmark to test for graphics related issues.
Again, no errors reported.

I can't pin it down to anything specifically but the i seem to get these random blue screens is when i'm using Firefox web browser.
More so if i'm typing something either on a forum or web search.
So far, i've had no issues with BSODs as a result of playing games.
It seems to be a case of the system crashing when on the web.

I've included my SF diagnostic info as required.

Thank you for any assistance.


My System SpecsSystem Spec
.
26 Jul 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

First uninstall AVG/ it can be a cause of BSOD's. Replace with Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:
Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

Microsoft Security Essentials - Microsoft Windows

Malwarebytes Free
  • Do not start the trial version of MalwareBytes
You may also take a look at:
Good & Free System Security Combination
Make scans with -
TDSSKiller Rootkit Removal Utility Free Download | Kaspersky Lab US

Online Virus Scanner Eset
Reduce items at start up:
Performing a Clean Startup in Windows 7

Add, or Remove Startup Programs in Windows 7
Antivirus software is basically whats just needed there.

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although we have seen dtsoftbus01.sys blamed on several occasions). Please uninstall Daemon Tools.
Code:
Start Menu\Programs\Alcohol 120%	Public:Start Menu\Programs\Alcohol 120%	Public
DuplexSecure - FAQ
As an alternative, many people recommend the use of Total Mounter or Magic ISO

ASACPI.sys Mon Mar 28 08:30:36 2005
Asus ATK0110 ACPI Utility (a known BSOD maker in Win7

VBoxDD2R0.r0 Wed Feb 20 21:34:49 2013
VBoxDDR0.r0 Wed Feb 20 21:34:49 2013
VBoxDrv.sys Wed Feb 20 21:36:24 2013
VBoxNetAdp.sys Wed Feb 20 21:34:53 2013
VBoxNetFlt.sys Wed Feb 20 21:34:52 2013
VBoxUSBMon.sys Wed Feb 20 21:34:53 2013

Virtual Software causing problems also.

Please uninstall both software above with Revo Free:

Note   Note
Download and install Revo Uninstaller free from here:
Download Revo Uninstaller Freeware
Opt for "Advanced Mode" and uninstall the software (also delete the leftover registry entries).


Use the System File Checker tool and Run Disk Check:
Repair Windows 7 System Files with System File Checker

Run Disk Check in Windows 7 for Bad Sectors & Errors
Monitor hardware temperature with system monitoring software like Speccy or HWMonitor:
Piriform - Speccy

CPUID - HWMonitor
  • For how to upload a screenshot or file, read here

After doing the above have a read through: STOP 0x101: CLOCK_WATCHDOG_TIMEOUT troubleshtg

BSOD SUMMARY:
Code:
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Thu Jul 25 18:30:05.989 2013 (UTC + 6:00)
System Uptime: 0 days 15:27:09.317
BugCheck 101, {31, 0, fffff880009e8180, 1}
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_4_PROC
PROCESS_NAME:  svchost.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Sat Jul 20 14:27:30.011 2013 (UTC + 6:00)
System Uptime: 1 days 22:38:08.339
BugCheck 101, {31, 0, fffff880009e8180, 1}
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_4_PROC
PROCESS_NAME:  svchost.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Thu Jul 18 15:47:05.288 2013 (UTC + 6:00)
System Uptime: 0 days 9:05:31.241
BugCheck 101, {31, 0, fffff880009e8180, 1}
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_4_PROC
PROCESS_NAME:  svchost.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Thu Jul 18 06:06:16.214 2013 (UTC + 6:00)
System Uptime: 5 days 8:36:12.319
BugCheck C4, {62, fffffa800964b800, fffffa800964b4e0, d}
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys
BUGCHECK_STR:  0xc4_62
PROCESS_NAME:  System
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Mon Jul  8 04:29:09.219 2013 (UTC + 6:00)
System Uptime: 5 days 0:42:14.109
BugCheck 101, {31, 0, fffff880009e8180, 1}
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_4_PROC
PROCESS_NAME:  System
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
My System SpecsSystem Spec
28 Jul 2013   #3
Chomerly

Windows 7 Home Premium
 
 

Thank you for the advice KoolKat.

So far i'm yet to experince a crash and all i have done upto yet is uninstall AVG, run TDSSkiller (nothing found), run Eset scan (nothing found) and the SFC /scannow command in the cmd window.

So far so good so i'm guessing tha it has been something to with AVG.
Not sure why though as i've used it without a single issue for a couple of years now.

I'll update you should the BSOD surface again.
My System SpecsSystem Spec
.

29 Jul 2013   #4
Chomerly

Windows 7 Home Premium
 
 

A quick update.

My machine has run pretty flawlessly after following your advice KoolKat.
Up until today anyway.

I was using Firefox again and was watching an item on eBay.
As i entered the amount for my bid the system had frozen like it was going to do its familiar crash to the BSOD.
However, the screen flickered for a little bit and then a message at the far right hand side of my Windows menu bar flashed up stating that the Nvidia driver had crashed and that it successfully recovered.
It then did it again less than a minute later when i was entering a new bid on eBay.
I lost the auction as a result.

At least this time, the system didn't bomb out completely so i am now thinking of downgrading my Nvidia drivers back to the last stable release i had which i believe were the 314.22's.
My System SpecsSystem Spec
29 Jul 2013   #5
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Quote   Quote: Originally Posted by Chomerly View Post
At least this time, the system didn't bomb out completely so i am now thinking of downgrading my Nvidia drivers back to the last stable release i had which i believe were the 314.22's.
Good plan. Please do so.
My System SpecsSystem Spec
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