Random BSOD on Sleep

touchtoplay · 25 Jul 2013

Hello, I've had this ongoing problem with a fairly new laptop regarding my sleep mode. Sometimes when I close the lid to activate sleep mode, the system hangs and then goes to a 0x0000009 BSOD. I know someone with the same symptoms to this problem and was able to resolve it by installing Win8, so I'm guessing it's a software-related issue. I have the minidump file, but I can't make heads or tails of it; I was hoping someone could give me some guidance based on the minidump about what's causing this issue.

The file labeled 062513 was the same crash from a month ago, and the other was from just today.

koolkat77 · 26 Jul 2013

ESET antivirus can be a possible cause of BSOD's. Yours being old (2009), I would remove & replace with Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:

Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

Microsoft Security Essentials - Microsoft Windows

Malwarebytes Free

Do not start the trial version of MalwareBytes

You may also take a look at:

Good & Free System Security Combination

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although we have seen dtsoftbus01.sys blamed on several occasions). Please uninstall Daemon Tools.

Code:

sptd.sys                    Wed Jan  4 06:01:58 2012

DuplexSecure - FAQ

Use the System File Checker tool and Run Disk Check:

Repair Windows 7 System Files with System File Checker

Run Disk Check in Windows 7 for Bad Sectors & Errors

Reduce items at start up:

Performing a Clean Startup in Windows 7

Add, or Remove Startup Programs in Windows 7

Your Antivirus software is basically whats just needed there.

Monitor hardware temperature with system monitoring software like Speccy or HWMonitor:

Piriform - Speccy

CPUID - HWMonitor

Next time you get a BSOD. Please 'Grab all' and upload a new zip:

Blue Screen of Death Posting Instructions

BSOD SUMMARY:

Code:

Debug session time: Fri Jul 26 00:10:36.378 2013 (UTC + 6:00)
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 15 days 0:23:54.075
*** ERROR: Module load completed but symbols could not be loaded for pci.sys
Probably caused by : pci.sys
BugCheck 9F, {3, fffffa8007f70a10, fffff80000b9c3d8, fffffa800b25fb00}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Bugcheck code 0000009F
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_netr28x_IMAGE_pci.sys
MaxSpeed:     2300
CurrentSpeed: 2294
BiosVersion = F.26
BiosReleaseDate = 04/03/2013
SystemManufacturer = Hewlett-Packard
SystemProductName = HP Pavilion dv6 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8007f70a10, fffff80000b9c3d8, fffffa800b25fb00}

Probably caused by : pci.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8007f70a10, Physical Device Object of the stack
Arg3: fffff80000b9c3d8, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa800b25fb00, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IMAGE_NAME:  pci.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7928f

MODULE_NAME: pci

FAULTING_MODULE: fffff88000fbf000 pci

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

TAG_NOT_DEFINED_c000000f:  FFFFF80000BA2FB0

STACK_TEXT:  
fffff800`00b9c388 fffff800`02efb8c2 : 00000000`0000009f 00000000`00000003 fffffa80`07f70a10 fffff800`00b9c3d8 : nt!KeBugCheckEx
fffff800`00b9c390 fffff800`02e9684c : fffff800`00b9c4c0 fffff800`00b9c4c0 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x33af0
fffff800`00b9c430 fffff800`02e966e6 : fffff800`0303bf20 00000000`04f50c3d 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`00b9c4a0 fffff800`02e965ce : 00000bcc`d2f8de9a fffff800`00b9cb18 00000000`04f50c3d fffff800`03009a28 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9caf0 fffff800`02e963b7 : 000002a4`d56518c1 000002a4`04f50c3d 000002a4`d56518d3 00000000`0000003d : nt!KiTimerExpiration+0x1be
fffff800`00b9cb90 fffff800`02e8390a : fffff800`03006e80 fffff800`03014cc0 00000000`00000002 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`00b9cc40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cc00 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_3_netr28x_IMAGE_pci.sys

BUCKET_ID:  X64_0x9F_3_netr28x_IMAGE_pci.sys

Followup: MachineOwner
---------

0: kd> !irp fffffa800b25fb00
Irp is active with 5 stacks 3 is current (= 0xfffffa800b25fc60)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0  0 fffffa800b235050 00000000 00000000-00000000    
	      Unable to load image \SystemRoot\system32\DRIVERS\netr28x.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for netr28x.sys
*** ERROR: Module load completed but symbols could not be loaded for netr28x.sys
 \Driver\netr28x
			Args: 00014400 00000000 00000004 00000002
 [ 16, 2]   0 e1 fffffa800b238040 00000000 fffff800030d8200-fffffa800877d230 Success Error Cancel pending
	       \Driver\vwifibus	nt!PopSystemIrpCompletion
			Args: 00014400 00000000 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800877d230    

			Args: 00000000 00000000 00000000 00000000