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BSOD's halmacpi.dll and ntkrnlpa.exe
Hi all,
I have been searching for help here but did not find anything similar to my problem, so i decided to go for a new thread.
Recently, I got 3 BSOD on different dates. The first one was on July 23rd, one day before I update some drivers through Windows Update - this is actually the reason why I don't think the drivers update is root cause - just a hunch.
Below is crash analysis of July 23rd.
==================================================
Dump File : 072313-13681-01.dmp
Crash Time : 23-Jul-13 2:34:48 PM
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 0x00000020
Parameter 2 : 0x87521490
Parameter 3 : 0x87521cd0
Parameter 4 : 0x09080004
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+120c6b
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18147 (win7sp1_gdr.130505-1534)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+120c6b
Stack Address 1 : ntkrnlpa.exe+222a29
Stack Address 2 : ntkrnlpa.exe+2227ce
Stack Address 3 : ntkrnlpa.exe+781e0
Computer Name :
Full Path : C:\Windows\Minidump\072313-13681-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 164,632
Dump File Time : 23-Jul-13 2:36:22 PM
==================================================
On July 24th, I updated some drives using Windows Update tool. Namely:
1. Service Pack 2 for Microsoft Office 2010 Language Pack (KB2687449) 32-Bit Edition
2. Lenovo - Other hardware - Lenovo PM Device
3. Intel Corporation - Display - Mobile Intel(R) 4 Series Express Chipset Family
4. Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
5. Definition Update for Windows Defender - KB915597 (Definition 1.155.565.0)
6. Lenovo - LCD, Other hardware - ThinkPad Display 1280x800
All of them were successfully installed. No BSOD's on this day.
On July 25th, other BSOD:
==================================================
Dump File : 072513-13696-01.dmp
Crash Time : 25-Jul-13 12:04:30 PM
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 0x00000020
Parameter 2 : 0x86294548
Parameter 3 : 0x86294eb0
Parameter 4 : 0x092d0004
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+120c6b
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18147 (win7sp1_gdr.130505-1534)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+120c6b
Stack Address 1 : ntkrnlpa.exe+8bd6d
Stack Address 2 : ntkrnlpa.exe+94f7d
Stack Address 3 : Ntfs.sys+acd36
Computer Name :
Full Path : C:\Windows\Minidump\072513-13696-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 165,736
Dump File Time : 25-Jul-13 12:05:59 PM
==================================================
And Finally, on July 26th, another one:
==================================================
Dump File : 072613-15475-01.dmp
Crash Time : 26-Jul-13 2:16:25 PM
Bug Check String : BAD_POOL_CALLER
Bug Check Code : 0x000000c2
Parameter 1 : 0x00000007
Parameter 2 : 0x0000109b
Parameter 3 : 0x8a142150
Parameter 4 : 0x876ecbe8
Caused By Driver : halmacpi.dll
Caused By Address : halmacpi.dll+392d
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+120c6b
Stack Address 1 : ntkrnlpa.exe+121a76
Stack Address 2 : fltmgr.sys+2e8c
Stack Address 3 : fltmgr.sys+9ed7
Computer Name :
Full Path : C:\Windows\Minidump\072613-15475-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 164,592
Dump File Time : 26-Jul-13 2:17:40 PM
==================================================
I have no idea what is going on. I could use Windows restore tool to a previous date, but I am not convinced the update I did is the root cause.
Any ideas to troubleshoot this problem? Appreciate any input.
Cheers,
Last edited by mapex19; 27 Jul 2013 at 10:03. Reason: Zip file attached.