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Windows 7: BSOD's halmacpi.dll and ntkrnlpa.exe

27 Jul 2013   #1
mapex19

Windows 7 Professional 32 bit SP1
 
 
BSOD's halmacpi.dll and ntkrnlpa.exe

Hi all,

I have been searching for help here but did not find anything similar to my problem, so i decided to go for a new thread.

Recently, I got 3 BSOD on different dates. The first one was on July 23rd, one day before I update some drivers through Windows Update - this is actually the reason why I don't think the drivers update is root cause - just a hunch.

Below is crash analysis of July 23rd.

==================================================
Dump File : 072313-13681-01.dmp
Crash Time : 23-Jul-13 2:34:48 PM
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 0x00000020
Parameter 2 : 0x87521490
Parameter 3 : 0x87521cd0
Parameter 4 : 0x09080004
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+120c6b
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18147 (win7sp1_gdr.130505-1534)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+120c6b
Stack Address 1 : ntkrnlpa.exe+222a29
Stack Address 2 : ntkrnlpa.exe+2227ce
Stack Address 3 : ntkrnlpa.exe+781e0
Computer Name :
Full Path : C:\Windows\Minidump\072313-13681-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 164,632
Dump File Time : 23-Jul-13 2:36:22 PM
==================================================

On July 24th, I updated some drives using Windows Update tool. Namely:

1. Service Pack 2 for Microsoft Office 2010 Language Pack (KB2687449) 32-Bit Edition
2. Lenovo - Other hardware - Lenovo PM Device
3. Intel Corporation - Display - Mobile Intel(R) 4 Series Express Chipset Family
4. Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
5. Definition Update for Windows Defender - KB915597 (Definition 1.155.565.0)
6. Lenovo - LCD, Other hardware - ThinkPad Display 1280x800

All of them were successfully installed. No BSOD's on this day.

On July 25th, other BSOD:

==================================================
Dump File : 072513-13696-01.dmp
Crash Time : 25-Jul-13 12:04:30 PM
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 0x00000020
Parameter 2 : 0x86294548
Parameter 3 : 0x86294eb0
Parameter 4 : 0x092d0004
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+120c6b
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18147 (win7sp1_gdr.130505-1534)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+120c6b
Stack Address 1 : ntkrnlpa.exe+8bd6d
Stack Address 2 : ntkrnlpa.exe+94f7d
Stack Address 3 : Ntfs.sys+acd36
Computer Name :
Full Path : C:\Windows\Minidump\072513-13696-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 165,736
Dump File Time : 25-Jul-13 12:05:59 PM
==================================================

And Finally, on July 26th, another one:

==================================================
Dump File : 072613-15475-01.dmp
Crash Time : 26-Jul-13 2:16:25 PM
Bug Check String : BAD_POOL_CALLER
Bug Check Code : 0x000000c2
Parameter 1 : 0x00000007
Parameter 2 : 0x0000109b
Parameter 3 : 0x8a142150
Parameter 4 : 0x876ecbe8
Caused By Driver : halmacpi.dll
Caused By Address : halmacpi.dll+392d
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+120c6b
Stack Address 1 : ntkrnlpa.exe+121a76
Stack Address 2 : fltmgr.sys+2e8c
Stack Address 3 : fltmgr.sys+9ed7
Computer Name :
Full Path : C:\Windows\Minidump\072613-15475-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 164,592
Dump File Time : 26-Jul-13 2:17:40 PM
==================================================

I have no idea what is going on. I could use Windows restore tool to a previous date, but I am not convinced the update I did is the root cause.

Any ideas to troubleshoot this problem? Appreciate any input.

Cheers,


My System SpecsSystem Spec
.
27 Jul 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

systeminfo:
Please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "systeminfo.exe >%USERPROFILE%\Desktop\systeminfo.txt" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the syteminfo.txt file. If you have difficulties with making this work, please post back. Then zip up the .txt file and upload/attach the .zip file with your next post.

Post this report as well:
Activation Issue Posting Instructions
My System SpecsSystem Spec
14 Sep 2013   #3
nhanoanh

Windows 7 Ultimate x32
 
 
my pc get bosd

please help. i cannot sovle it after i install dotnes 4 on win 7 32bit
I use main gigabyte - h61m-ds2 ,core i3, western gate hdd 250 gb, 2 kingmax ram of sticks each stick 2gb Attachment 285857
thank all you first!
My System SpecsSystem Spec
.

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