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Windows 7: Brand new Laptop with multiple BSOD

28 Jul 2013   #11
Mark65

Windows 7 Home Premium 64 Bit
 
 

I did get BSOD before I installed Kaspersky, I had Norton Internet Security Trial pre installed, I will go to sanmsungs site and check for updates.
Mark


My System SpecsSystem Spec
.
28 Jul 2013   #12
Mark65

Windows 7 Home Premium 64 Bit
 
 

Hi
After reinstalling Samsung sw update it updated itself twice then a bunch of updates appeared for drivers,software and a bios update for stability, so far so good, will see how it goes. If all good for a few days I will make back up disks for it.
Mark
My System SpecsSystem Spec
28 Jul 2013   #13
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Thanks for the update.
Good luck.
My System SpecsSystem Spec
.

02 Aug 2013   #14
Mark65

Windows 7 Home Premium 64 Bit
 
 

Hi all
Well although the bsod are not as frequent they are still happening BE is the latest one to hit me twice, should I use driver reviver it and driver finder says I have drivers that need updating, I have scanned but not updated. Maybe I should have stayed with desktop lol, so I get BE ,A ,A1 and 1A, am I doomed or can this be sorted?. Samsung driver SW Update says all are updated but that's only to there updates.
Thanks
Mark
My System SpecsSystem Spec
02 Aug 2013   #15
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Upload new reports
My System SpecsSystem Spec
04 Aug 2013   #16
Mark65

Windows 7 Home Premium 64 Bit
 
 

Hi
Thanks for your continued help it is well appreciated, it bsod tonight while doing nothing it was an A, I have attached a new zip folder, not having a good time with pc this week, the desktop system I gave my dad had the mobo die , I hope this problem can be sorted.

Mark
My System SpecsSystem Spec
04 Aug 2013   #17
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

How did you uninstall Norton Antivirus before installing kaspersky? Did you uninstall it just from Control Panel, or using the norton removal tool? I believe your problems are still related to some hardware part of the laptop. Your other dump from 2nd August shows, kaspersky contributing to the BSOD's. Please uninstall it either with Revo Uninstaller Free, or its removal tool linked in the previous page.

The recent dump says:
Probably caused by : hardware ( iaStor+21a67 )
Quote:
Get rid of intel rapid storage.
  • First uninstall it from Control Panel > Programs and Features.
  • Then Uninstall the driver from device manager.
  • Right click on "my computer" icon and click "manage" on the context menu.
  • It will open the "computer management" window.
  • Select "Device Manager" in the left pane, It will list all the existing devices up.
  • Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
  • Select one Intel device item under it, right click, uninstall.
  • Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
  • Now restart the computer. At restart, windows will auto configure the appropriate native system driver.
Then, please perform RAM test:

Test and Diagnose RAM Issues with Memtest86+:
RAM - Test with Memtest86+
Tip   Tip
  • Pay close attention to part 3 of the tutorial "If you have errors"
  • Test the RAM with Memtest86+ for at least 7-10 passes. It may take up to 22 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.

Code:
BugCheck A, {0, f, 1, fffff800030c706c}
Usual causes:  Kernel mode driver, System Service, BIOS, Windows, 
Virus scanner, Backup tool, compatibility
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
Probably caused by : hardware ( iaStor+21a67 )
--------------------------------------------------------------------------------
BugCheck BE, {fffff96000146064, 1c00000221826021, fffff8800d812900, b}
Usual causes:  Device driver, Memory
*** WARNING: Unable to verify timestamp for klif.sys
*** ERROR: Module load completed but symbols could not be loaded for klif.sys
Probably caused by : memory_corruption
My System SpecsSystem Spec
05 Aug 2013   #18
Mark65

Windows 7 Home Premium 64 Bit
 
 

Hi Koolkat77
Thanks again, the norton i removed with control panel, is there somthing else that needs removing that may be left behind?, I will uninstall kasperskey and the intel drivers tonight when i gat home. I used the windows memory checker but will run memtest tonight as well, will windows firewall and defender be enough for my machine? I see a lot of threads that dont rate it.
Thanks again
Mark
My System SpecsSystem Spec
10 Aug 2013   #19
Mark65

Windows 7 Home Premium 64 Bit
 
 

Morning Koolkat77
Well I removed Kaspersky as directed in safe mode with its remover and have MSE on, ran mem test for 21 hours 13 passes with no errors and I've just had a d1 error and an A last night. Starting to get annoyed now lol, it doesn't blue screen when I game for a few hours only seems to when I surf or leave the laptop idle, I've attached new logs again If you don't mind having a look.
Thanks
Mark
My System SpecsSystem Spec
10 Aug 2013   #20
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {ffffffffffffff8e, 2, 1, fffff88001818067}

*** WARNING: Unable to verify timestamp for excsd.sys
*** ERROR: Module load completed but symbols could not be loaded for excsd.sys
Probably caused by : hardware ( excsd+3918 )

Followup: MachineOwner
---------
I would either do a Clean Reinstall - Factory OEM Windows 7 or use warranty.
My System SpecsSystem Spec
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 Brand new Laptop with multiple BSOD




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