BSOD soon after boot. Dump files attached.

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  1. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #21

    Have you followed this steps?
    Get rid of intel rapid storage. First uninstall it from Control Panel > Programs and Features. Then Uninstall the driver from device manager.

    1. Right click on "my computer" icon and click "manage" on the context menu.
    2. It will open the "computer management" window.
    3. Select "Device Manager" in the left pane, It will list all the existing devices up.
    4. Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
    5. Select one Intel device item under it, right click, uninstall.
    6. Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
    7. Now restart the computer. At restart, windows will auto configure the appropriate native system driver.
    If not, do it now. Do it in safe mode if you want. Then, if is causing any more BSOD, Post it following the Blue Screen of Death (BSOD) Posting Instructions.
      My Computer


  2. Posts : 57
    7
    Thread Starter
       #22

    Oops, I forgot to remove it from Control Panel. Doing that now...
      My Computer


  3. Posts : 57
    7
    Thread Starter
       #23

    Here we are. Followed the instructions this time.

    File is "MSINFO32 - 3.zip"
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #24

    Now it looks good.
    Code:
    Name    Standard AHCI 1.0 Serial ATA Controller
    Driver    c:\windows\system32\drivers\msahci.sys (6.1.7601.17514, 30.38 KB (31,104 bytes), 21/11/2010 03:23)
    How it is running now?
      My Computer


  5. Posts : 57
    7
    Thread Starter
       #25

    BSOD still. Dump files attached.
      My Computer


  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #26

    All those BSODs are stop 0x50, caused by Ntsf.sys; as always.

    Get the latest BIOS update, Version 1.30 dated 2012/11/13 from Packard Bell's website.

    Test the HDD using the WD Data Lifeguard.

    Test your RAM modules for possible errors, for one more time.
    How to Test and Diagnose RAM Issues with Memtest86+
    Run memtest for at least 8 passes, preferably overnight.

    Scan the system for possible virus infection with the following programs.


    If all the tests are well passed and the BSODs are still happening, opt for a Clean Reinstall - Factory OEM Windows 7 .
      My Computer


  7. Posts : 57
    7
    Thread Starter
       #27

    All tests passed, so opted for clean install.

    Getting BSOD whilst installing, install goes as expected, then when Windows is finalising the install, BSOD!

    Where do we go next?
      My Computer


  8. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #28

    Disc check = passed.
    Memtest = passed
    Virus = clean
    Clean install = done
    And still BSODs occur.

    Its tough to blame the motherboard in remote assistance, but it appears that there is no other way than changing the motherboard.
      My Computer


  9. Posts : 57
    7
    Thread Starter
       #29

    Ok - how do I find the exact motherboard?
      My Computer


  10. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #30

    CaptainSEO said:
    Ok - how do I find the exact motherboard?
    Difficult to say. Better you contract a Packard Bell service center near to you; as your license is OEM and it is tagged to the motherboard.
      My Computer


 
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