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Windows 7: BSOD on start up. Attached minidumps.

30 Jul 2013   #1
aalekh1508

WINDOWS 7 ULTIMATE x64
 
 
BSOD on start up. Attached minidumps.

I have a hp dv6 laptop with windows 7 ultimate x64. I am facing severe BSOD problems. I know its not a hardware problem as I have done memtest. Also, my SFC/scannow says that there are corrupt files that it cannot repair. SO I'm pretty sure its a software problem. Please help me out. I have attached the minidump files as required by you. Please help me.


My System SpecsSystem Spec
.
30 Jul 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hello aalekh1508.

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus and the touchpad driver, SynTPEnh.
  5. Apply > OK
  6. Accept then restart.
Now restart the computer a few times. Does the BSODs continue? If so, test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.


If memtest comes free from errors, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip


Let us know the results, with the subsequent crash dumps, if any. Post it following the Blue Screen of Death (BSOD) Posting Instructions.
___________________________________________________________________________
BSOD ANALYSIS:
Code:
...........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1A, {41287, 0, 0, 0}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+454f5 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

MEMORY_MANAGEMENT (1a)
    # Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 0000000000041287, An illegal page fault occurred while holding working set synchronization.
    Parameter 2 contains the referenced virtual address.
Arg2: 0000000000000000
Arg3: 0000000000000000
Arg4: 0000000000000000

Debugging Details:
------------------


BUGCHECK_STR:  0x1a_41287

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  svchost.exe

CURRENT_IRQL:  0

TRAP_FRAME:  fffff8800d17d700 -- (.trap 0xfffff8800d17d700)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000fffffffff rbx=0000000000000000 rcx=0000000000002b26
rdx=0000000000930975 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8000341e93d rsp=fffff8800d17d890 rbp=fffff8800d17db60
 r8=fb00000930975847  r9=84000000000003e0 r10=fffff68000015930
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
nt!MiGetWorkingSetInfoList+0x589:
fffff800`0341e93d 458b0424        mov     r8d,dword ptr [r12] ds:00000000`00000000=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80003416d32 to fffff8000347dc00

STACK_TEXT:  
fffff880`0d17d598 fffff800`03416d32 : 00000000`0000001a 00000000`00041287 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx
fffff880`0d17d5a0 fffff800`0347bd2e : 00000000`00000000 00000000`00000000 fffffa80`01871e00 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x454f5
fffff880`0d17d700 fffff800`0341e93d : 00000000`05008001 00000000`00000000 fffffa80`000000a0 fffff880`00000000 : nt!KiPageFault+0x16e
fffff880`0d17d890 fffff800`03758be8 : 00000000`00000000 00000000`00000001 fffffa80`0e614060 00020bea`00020410 : nt!MiGetWorkingSetInfoList+0x589
fffff880`0d17d980 fffff800`0347ce93 : 00000000`0000019c fffffa80`0f17c640 00000000`00000000 00000000`0118e508 : nt!NtQueryVirtualMemory+0x696
fffff880`0d17da70 00000000`7731154a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0118e4e8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7731154a


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt! ?? ::FNODOBFM::`string'+454f5
fffff800`03416d32 cc              int     3

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt! ?? ::FNODOBFM::`string'+454f5

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  5147d9c6

FAILURE_BUCKET_ID:  X64_0x1a_41287_nt!_??_::FNODOBFM::_string_+454f5

BUCKET_ID:  X64_0x1a_41287_nt!_??_::FNODOBFM::_string_+454f5

Followup: MachineOwner
---------
My System SpecsSystem Spec
03 Sep 2013   #3
aalekh1508

WINDOWS 7 ULTIMATE x64
 
 

HEY,
Sorry for the late reply. It's been so crazy with all the work. Anyways , i'll get to the point. Memtest showed no negative results. But when i run the driver verfier, my laptop crashed on starting. It happened everytime i started my laptop. So i think there is a problem in a start up driver. Here are the minidumps, Please help!!
My System SpecsSystem Spec
.

03 Sep 2013   #4
aalekh1508

WINDOWS 7 ULTIMATE x64
 
 

Hey,
Sorry for the late reply. I have been very very busy. I am really sorry. But i'll get to the point now. Memtest showed no negative results so I know its a software problem. The driver verifier resulted in multiple crashes. My laptop crashed everytime it started. I am attaching the minidumps. Hope that helps.
My System SpecsSystem Spec
03 Sep 2013   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Code:
fff880`03bc48f8  fffff880`020f5228Unable to load image \SystemRoot\system32\DRIVERS\dtsoftbus01.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dtsoftbus01.sys
*** ERROR: Module load completed but symbols could not be loaded for dtsoftbus01.sys
 dtsoftbus01+0x5228
Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall the program at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :
  • Double click to open it.
  • Click this button only:
  • If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.
Let us know the results.
My System SpecsSystem Spec
07 Sep 2013   #6
aalekh1508

WINDOWS 7 ULTIMATE x64
 
 

It still is crashing. I am attaching the latest dump files. The last one is at 7/9. Please do check it.
My System SpecsSystem Spec
07 Sep 2013   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Your crash dumps are not showing any finite probable cause.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If memtest comes free from errors, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Let us know the results, with the subsequent crash dumps, if any.
My System SpecsSystem Spec
15 Sep 2013   #8
aalekh1508

WINDOWS 7 ULTIMATE x64
 
 

I think that my synaptics pointer driver is causing the crashes. If that is the case, How do i solve it?
My System SpecsSystem Spec
15 Sep 2013   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Synaptec drivers usually does not cause BSODs. If it is really the case as you think, update it from Drivers | Synaptics.
My System SpecsSystem Spec
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 BSOD on start up. Attached minidumps.




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