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Windows 7: BSOD caused by ntoskrnl.exe


30 Jul 2013   #1
Hykon

Windows 7 Home Premium 64bit
 
 
BSOD caused by ntoskrnl.exe

BSODs happening at different intervals. All of them except one have said ntoskrnl.exe was the cause and at the same address. I've checked my memory with memtest for 9+ passes, ran the scannow with no violations, and updated firmware on the SSD that Windows 7 is installed on. The BSODs continue to happen.

Any ideas? Thanks for your time.


My System SpecsSystem Spec
30 Jul 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Follow this -
Quote   Quote: Originally Posted by writhziden View Post
If you have an SSD, make sure the following are up to date:
  • SSD firmware
  • BIOS Version
  • Chipset Drivers
  • Hard disk controller drivers/SATA drivers
  • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.
Reduce items at start up:
Performing a Clean Startup in Windows 7

Add, or Remove Startup Programs in Windows 7
Your Antivirus software is basically whats just needed there.

Use the System File Checker tool and Run Disk Check:
Repair Windows 7 System Files with System File Checker

Run Disk Check in Windows 7 for Bad Sectors & Errors
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck F4, {3, fffffa800a109b30, fffffa800a109e10, fffff80003189350}

----- ETW minidump data unavailable-----
Probably caused by : csrss.exe

Followup: MachineOwner
---------
My System SpecsSystem Spec
31 Jul 2013   #3
Hykon

Windows 7 Home Premium 64bit
 
 

I believe everything is update in terms of drivers and firmware.

SFC came back with no inegrity violations.

Disk Check is currently running. (posting from my laptop)

EDIT: Disk Check came back with no problems.

Also, I downloaded the latest SATA driver, but I'm unsure how to actually install them. The folder that was downloaded only had a few .sys files in it, no "setup" or .exe things.
My System SpecsSystem Spec
31 Jul 2013   #4
essenbe
Microsoft MVP

Windows 7 Ultimate SP1 X64 (Windows 10, 8.1, Linux Mint, Windows XP and others in VM)
 
 

Which SSD do you have? You list a 120GB Samsung 840 Pro. The Pro comes in 128GB. The Samsung 840 comes as a 120GB. I'm unsure which you have. You should have the Samsung Magician software with it. It should tell you whether you need a firmware update and how to do it.

Check here to see if it will help you. If you download a ZIP file, it is to be used with the Samsung Magician program or you can download the ISO file, burn it to disk and boot into the disk and run the firmware update.
My System SpecsSystem Spec
31 Jul 2013   #5
Hykon

Windows 7 Home Premium 64bit
 
 

I have the 128GB sorry for the misinformation. I have the Magician software which says it is update on the firmware.
My System SpecsSystem Spec
31 Jul 2013   #6
essenbe
Microsoft MVP

Windows 7 Ultimate SP1 X64 (Windows 10, 8.1, Linux Mint, Windows XP and others in VM)
 
 

OK, you're in good shape with the SSD then. I presume you are in AHCI mode and connected to one of the Intel ports. If you are, you are in good shape there.

ALSO: which sata driver are you having a problem with?
My System SpecsSystem Spec
31 Jul 2013   #7
Hykon

Windows 7 Home Premium 64bit
 
 

I downloaded the latest driver from the Gigabyte website for the GA Z87 DH3P motherboard, but I couldn't find an .exe or set up for the driver to install.

EDIT: Yes the SSD is in AHCI mode and I don't know the difference between ports. I just know there are 6 SATA ports at the bottom right corner of my motherboard.

EDIT2: http://www.gigabyte.us/products/prod...19&dl=1#driver
The "SATA preinstall driver" is the one i'm referring to that I can't get to install. It says something about a USB drive but i'm unsure exactly what to do.
My System SpecsSystem Spec
01 Aug 2013   #8
essenbe
Microsoft MVP

Windows 7 Ultimate SP1 X64 (Windows 10, 8.1, Linux Mint, Windows XP and others in VM)
 
 

You don't need that one. It is used to install Windows in Raid mode. If you set up a Raid array, you have to install the raid driver for the Installer to be able to see the array. The other drivers on your site are EXE files.
My System SpecsSystem Spec
01 Aug 2013   #9
Hykon

Windows 7 Home Premium 64bit
 
 

Oh okay, well everything else is up to date and I'm still getting the BSOD issues.
My System SpecsSystem Spec
01 Aug 2013   #10
essenbe
Microsoft MVP

Windows 7 Ultimate SP1 X64 (Windows 10, 8.1, Linux Mint, Windows XP and others in VM)
 
 

Are you doing anything in particular that causes the BSODs? Are while gaming or using a particular program? Any particular activity that seem to cause the more often than others. Are you overclocking anything? what are your CPU and GPU temps running?
My System SpecsSystem Spec
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 BSOD caused by ntoskrnl.exe




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