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Windows 7: BSOD error. event 41 kernel-power--system restarts

31 Jul 2013   #1
johnnyolsen

windows 7 ultimate x64
 
 
BSOD error. event 41 kernel-power--system restarts

when i play any video games or try a burn in on my video card (nvidia gtx 465)

any thoughts would be appreciated. brand new install of windows 7 ultimate 64 on a brand new WD raptor HD.

thanks

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31 Jul 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi Johnny.

From the start to the end, there is one event predominantly present in the event log.
Code:
Event[34999]:
  Log Name: System
  Source: Disk
  Date: 2013-06-20T17:04:52.959
  Event ID: 11
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: johnnyolsen-PC
  Description: 
The driver detected a controller error on \Device\Harddisk4\DR10.
Guessing this one is one of your USB discs. In that case, I would suggest you to update nusb3xhc.sys, NEC Electronics USB 3.0 Host Controller Driver . It is too old.
Code:
fffff880`03ecd000 fffff880`03efd000   nusb3xhc   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\nusb3xhc.sys
    Image name: nusb3xhc.sys
    Timestamp:        Fri Jan 22 08:52:21 2010 (4B5919ED)
    CheckSum:         00030E44
    ImageSize:        00030000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
You can try to get your appropriate driver from RENESAS/NEC Drivers & Firmwares.

Also, uninstall intel rapid storage. First uninstall it from Control Panel > Programs and Features. Then Uninstall the driver from device manager.
  1. Right click on "my computer" icon and click "manage" on the context menu.
  2. It will open the "computer management" window.
  3. Select "Device Manager" in the left pane, It will list all the existing devices up.
  4. Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
  5. Select one Intel device item under it, right click, uninstall.
  6. Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
  7. Now restart the computer. At restart, windows will auto configure the appropriate native system driver.
Do some Disc checks.
  1. Update your SSD's Firmware
  2. Reseat the sata and power.
  3. Run chkdsk /f/r, following the option two of the tutorial Disk Check
  4. Seatool for dos: SeaTools | Seagate download
    • Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.
    • You can use Win32 DiscImager to create a bootable USB and run Seatools for DOS. Follow this post to know how to make a bootable Seatools USB.
Scan the system for possible virus infection with the following programs only.
Let us know when done. If the issue persists, we have to take a different approach.
My System SpecsSystem Spec
31 Jul 2013   #3
johnnyolsen

windows 7 ultimate x64
 
 

thanks, i ran a check disk and fixed the disk errors. i think the real culprit is the NEC usb 3.0 controller. i have the latest version of the driver though. what's the next step? use older drivers in succession until one works? also, any reason why this just started? i've had this computer for two years and haven't had this issue until 6 months ago. the usb 3.0 driver hasn't changed. it just seems odd. thanks so much for the help

johnny o
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31 Jul 2013   #4
johnnyolsen

windows 7 ultimate x64
 
 

i installed a newer driver and it didn't work. i'm not sure how to know which exact USB 3.0 controller i have. the link that you posted has a ton of different versions on there. i'm not sure which one i have. any help would be appreciated
My System SpecsSystem Spec
31 Jul 2013   #5
johnnyolsen

windows 7 ultimate x64
 
 

looked at the motherboard and found the version, got the driver and it's WORKING!!! i had updated the USB 3.0 driver before, but it wasn't good enough. this was driving me insane. can't begin to thank you enough. if you ever need some free photos, don't hesitate to call if you're ever in los angeles.
My System SpecsSystem Spec
01 Aug 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi Johnny, is there any more random restarts? Let us know?
My System SpecsSystem Spec
02 Aug 2013   #7
johnnyolsen

windows 7 ultimate x64
 
 

all good so far, i had updated my usb 3.0 driver, a while back suspecting it was the problem, but it wasn't a new enough driver. thanks so much for all your help
My System SpecsSystem Spec
02 Aug 2013   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Very good news.
For any further issue, let us know
My System SpecsSystem Spec
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 BSOD error. event 41 kernel-power--system restarts




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