Multiple BSOD errors, Unknown Cause

jeffpkamp · 07 Aug 2013

The slot I was using became unresponsive, ie it wouldn't even boot to bios until I changed the slot the ram was in. I tested a stick of ram that was suspect all night last night. 9 passes on memtest without an error, so I think that the slot and the stick are not the issue.

I am posting the most recent minidmps.

I guessing this is either a mother board problem, hard drive problem (I don't really think that one), or an OS problem.

Does it sound reasonable to run the computer in ubuntu for the day and see if it crashes there for a test of the OS hyopthesis?

jeffpkamp · 07 Aug 2013

newest crash dump

jeffpkamp · 07 Aug 2013

also it seems to have frozen in ubuntu, so I'm thinking it's not a windows software issue

YoYo155 · 07 Aug 2013

jeffpkamp said:

also it seems to have frozen in ubuntu, so I'm thinking it's not a windows software issue

Please Download - Speccy - System Information - Free Download

And post a screenshot.

jeffpkamp · 07 Aug 2013

so I have no idea if this is the problem, but my CPU and MOBO temps are super high, like high 70's C.

Heres the screen shot from speccy, let me know if you want something else.

YoYo155 · 07 Aug 2013

Those are very high!

Make sure you can hear or see the fan working, if it is continue with these steps.

-If your PC is under warranty the steps specified below may VOID it!-

Shut-Down the PC
Unplug from the power brick.
Remove the battery.
Let the PC cool down for as long as needed until its only warm to the touch or not at all.
Buy a can of compressed air.
If you have a cover on the bottom that can be unscrewed, remove it for grater access.
When using the compressed air, use short bursts and DO NOT! use it upside-down!!
First blow into the intake (the grill with the fan) again short bursts.
Next do the same to the exhaust.
If you have access the opposite side of the fan blow through there as well.
Next grab a flashlight and point it inward from the exhaust and look for anything that may be blocking the light from passing through when looking from the intake side (the fan).

Keep posting details!

jeffpkamp · 08 Aug 2013

Fans are working, after looking around the web, these temperatures are the norm for this laptop. Terrifying if you ask me.

It ran all night without a single crash, and I was doing my best to stress it along with DV.

You didn't change any settings other than turning on driver verify right?

I'll keep you posted if it crashes again.

YoYo155 · 08 Aug 2013

A good dust-off is always welcomed, but that is up to you.

I did change some settings in the Power-savings Options.
No crashes so far?

jeffpkamp · 08 Aug 2013

Solid as a rock this morning. I did remove some malware yesterday before you worked on it, but I am pretty sure it crashed at least twice after that.

What power settings did you change?

I will give it a week or more before I feel confident it's fixed, but its made it the longest without a crash in at least a week...

thanks for your help so far.

jeffpkamp · 08 Aug 2013

crashed right out of the gate with the original power settings. I'll let it run all day and report back if it crashes with the modified power settings.