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Windows 7: BSOD BAD POOL HEADER/CALLER while using Cubase or after closing

01 Aug 2013   #1

Windows 7 home premium 64
 
 
BSOD BAD POOL HEADER/CALLER while using Cubase or after closing

Hi brand new user here so im not sure of what you will need from me to get the right info, but im willing to learn , recently while using cubase or after closing cubase i get a blue screen saying BAD POOL HEADER / BAD POOL CALLER, ive tried uninstalling the things i have recently installed but i keep getting it, and i dont have a restore point back far enough to sort this out, would appreciate any help anyone can give me on the matter and am willing to provide any info needed just tell me what you need as im new haha

My System SpecsSystem Spec
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01 Aug 2013   #2

Windows 7 Home Premium x64
 
 

My System SpecsSystem Spec
01 Aug 2013   #3

Windows 7 home premium 64
 
 

Quote   Quote: Originally Posted by YoYo155 View Post
thanks, i have now rectified the post i think haha
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01 Aug 2013   #4

Windows 7 Home Premium x64
 
 

Yes you have


I went over your dump files and there isn't a finite conclusion that can be drawn
from them due to the inconsistent bugchecks and drivers "at fault".

I suggest you run:

1) RAM - Test with Memtest86+
Take special care of Part 3 of the tutorial!
If no errors were found, run Driver Verifier.
2) Driver Verifier - Enable and Disable
My System SpecsSystem Spec
01 Aug 2013   #5

Windows 7 home premium 64
 
 

when installing the memtest i get an error saying "Error decompressing data! Corrupt installer?"

Edit: figured out i was using it wrong got it working now
My System SpecsSystem Spec
01 Aug 2013   #6

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by Swedishrob View Post
when installing the memtest i get an error saying "Error decompressing data! Corrupt installer?"

Edit: figured out i was using it wrong got it working now
Did you try burning it (method 2)?
My System SpecsSystem Spec
01 Aug 2013   #7

Windows 7 home premium 64
 
 

Quote   Quote: Originally Posted by YoYo155 View Post
Quote   Quote: Originally Posted by Swedishrob View Post
when installing the memtest i get an error saying "Error decompressing data! Corrupt installer?"

Edit: figured out i was using it wrong got it working now
Did you try burning it (method 2)?
got it working from the USB now, i'll leave it on overnight as it suggests, hoping its not a problem with my ram, near new laptop, only happens on Cubase not when playing games or anything :/ strange
My System SpecsSystem Spec
02 Aug 2013   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Code:
BugCheck C5, {8, 2, 0, fffff800031a4000}

*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+174 )
Code:
Usual causes:  Device driver, Memory
This bugcheck indicates that a device driver has attempted to access a invalid memory address.

Code:
TRAP_FRAME:  fffff8800dbccfe0 -- (.trap 0xfffff8800dbccfe0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=fffff800031ffaa0
rdx=fffffa80070f8260 rsi=0000000000000000 rdi=0000000000000000
rip=fffff800031a4000 rsp=fffff8800dbcd170 rbp=0000000000000000
 r8=fffffa800bd4e010  r9=fffffa80070f8200 r10=fffffa80070f8210
r11=0000000000000001 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz ac po cy
nt!ExDeferredFreePool+0x174:
fffff800`031a4000 4c395008        cmp     qword ptr [rax+8],r10 ds:00000000`00000008=????????????????
Code:
0: kd> lmvm athrx
start             end                 module name
fffff880`05419000 fffff880`057d5000   athrx    T (no symbols)           
    Loaded symbol image file: athrx.sys
    Image path: athrx.sys
    Image name: athrx.sys
    Timestamp:        Tue Sep 18 08:33:29 2012 (505823C9)
    CheckSum:         0039A433
    ImageSize:        003BC000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Please update your Atheros network adapter driver from either your model support page/motherboard support page, or the Atheros website here - ATHEROS drivers for Microsoft Windows (Atheros?????)

Check Device Manager for the model for the Atheros driver if downloading from the Atheros website.

----------------------------------------------------------------------------------

Code:
BugCheck C2, {7, 1097, 0, fffffa8009821210}

GetPointerFromAddress: unable to read from fffff800032a80e0
GetUlongFromAddress: unable to read from fffff800032a8198

fffffa8009821200 doesn't look like a valid small pool allocation, checking to see
if the entire page is actually part of a large page allocation...

GetUlongFromAddress: unable to read from fffff800032161b0
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::CloseOneAllocation+264 )
Code:
Usual causes:  Device driver, Memory
This bugcheck indicates that a device driver has attempted to free a pool allocation twice.

Code:
4: kd> !pool fffffa8009821210
Pool page fffffa8009821210 region is Nonpaged pool
 fffffa8009821000 size:  200 previous size:    0  (Allocated)  Irp 

fffffa8009821200 doesn't look like a valid small pool allocation, checking to see
if the entire page is actually part of a large page allocation...

GetUlongFromAddress: unable to read from fffff800032161b0
fffffa8009821200 is not a valid small pool allocation, checking large pool...
unable to get pool big page table - either wrong symbols or pool tagging is disabled
fffffa8009821200 is freed (or corrupt) pool
Bad allocation size @fffffa8009821200, zero is invalid

***
*** An error (or corruption) in the pool was detected;
*** Attempting to diagnose the problem.
***
*** Use !poolval fffffa8009821000 for more details.


Pool page [ fffffa8009821000 ] is __inVALID.

Analyzing linked list...
[ fffffa8009821000 --> fffffa8009821220 (size = 0x220 bytes)]: Corrupt region
Code:
4: kd> !poolval fffffa8009821200
Pool page fffffa8009821200 region is Nonpaged pool

Validating Pool headers for pool page: fffffa8009821200

Pool page [ fffffa8009821000 ] is __inVALID.

Analyzing linked list...
[ fffffa8009821000 --> fffffa8009821220 (size = 0x220 bytes)]: Corrupt region


Scanning for single bit errors...

None found
Code:
4: kd> k
Child-SP          RetAddr           Call Site
fffff880`058e91f8 fffff800`031a360e nt!KeBugCheckEx
fffff880`058e9200 fffff880`042845ec nt!ExFreePool+0xccb
fffff880`058e92b0 fffff880`0426aecc dxgmms1!VIDMM_GLOBAL::CloseOneAllocation+0x264
fffff880`058e9380 fffff880`06521c10 dxgmms1!VidMmCloseAllocation+0x44
fffff880`058e93b0 fffff880`065222f0 dxgkrnl!DXGDEVICE::DestroyAllocations+0x248
fffff880`058e94a0 fffff880`0652153d dxgkrnl!DXGDEVICE::DestroyResource+0x84
fffff880`058e94d0 fffff880`0654f40b dxgkrnl!DXGDEVICE::ProcessTerminationList+0x95
fffff880`058e9520 fffff880`0654eb37 dxgkrnl!DXGCONTEXT::Present+0x2cb
fffff880`058e9840 fffff960`001fb510 dxgkrnl!DxgkPresent+0x543
fffff880`058e9bb0 fffff800`03071153 win32k!NtGdiDdDDIPresent+0x18
fffff880`058e9be0 000007fe`fecc13ca nt!KiSystemServiceCopyEnd+0x13
00000000`02a3ec48 00000000`00000000 0x000007fe`fecc13ca
We can from the call stack, all the calls seem to related to freeing a pool allocation.

Run Driver Verifier to scan for any corrupted drivers which may be causing problems, this program works by running various stress tests on drivers, in order to produce a BSOD which will locate the driver; run for least 24 hours:
information   Information


------------------------------------------------------------------------

Remove:

Code:
Start Menu\Programs\AVG
Start Menu\Programs\AVG PC Tuneup 2011
Start Menu\Programs\AVG PC Tuneup 2011\Utilities
AVG is known to cause BSODs, please remove the program completely with the AVG Removal Tool, and then install and run full scans with these free and proven alternatives, which work the best with the operating system due to their compatibility and lightweight nature on system resources.

Install and perform full scans with:
information   Information
Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system

You can also view this thread for a complete free and lightweight security protection combination:
My System SpecsSystem Spec
05 Aug 2013   #9

Windows 7 home premium 64
 
 

ok so i thought that it had solved it and then i opened cubase again and i got an almost imediate bluescreen, ill post the diagnostic tool files, it said Driver irql not less or equal, not sure but is this to do with my ram?
My System SpecsSystem Spec
05 Aug 2013   #10

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Code:
BugCheck D1, {fffffa800f0b7208, 2, 1, fffff88007a14a1b}

*** WARNING: Unable to verify timestamp for RTKVHD64.sys
*** ERROR: Module load completed but symbols could not be loaded for RTKVHD64.sys
Probably caused by : RTKVHD64.sys ( RTKVHD64+7a1b )
Code:
Usual causes:  Device driver
Code:
TRAP_FRAME:  fffff8800cb109e0 -- (.trap 0xfffff8800cb109e0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=fffffa800f0b7208 <-- Non-Paged Pool
rdx=fffffdfffc024e00 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88007a14a1b rsp=fffff8800cb10b78 rbp=0000000000000010
 r8=0000000000000010  r9=0000000000000001 r10=fffff80003255000
r11=fffffa800f0b7200 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
RTKVHD64+0x7a1b:
fffff880`07a14a1b 488901          mov     qword ptr [rcx],rax ds:fffffa80`0f0b7208=????????????????
Code:
2: kd> lmvm RTKVHD64
start             end                 module name
fffff880`07a0d000 fffff880`07df3c80   RTKVHD64 T (no symbols)           
    Loaded symbol image file: RTKVHD64.sys
    Image path: RTKVHD64.sys
    Image name: RTKVHD64.sys
    Timestamp:        Tue Jul 24 10:42:48 2012 (500E6E18)
    CheckSum:         003F7A44
    ImageSize:        003E6C80
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Your Realtek Sound driver seems to be causing problems, please update the driver from here - Realtek
My System SpecsSystem Spec
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 BSOD BAD POOL HEADER/CALLER while using Cubase or after closing




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