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Windows 7: BSOD and Stop Error 0x0000001E - Sporadic

01 Aug 2013   #1

Win7 Home x64 / Win7 Pro x64
 
 
BSOD and Stop Error 0x0000001E - Sporadic

All,

New the the forums, but frustrated and though maybe somebody could help me out. I get this random stop error (above) randomly when playing MMORPGs. I have tried a fresh install of Windows 7 Home Premium x64, but the error persists. I have tried to flash the BIOS, but get errors erasing blocks in the flash. Perhaps someone can help guide me. I do not want to shotgun hardware, but at this point, I am willing to try just about anything.

My System SpecsSystem Spec
02 Aug 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Hello sluggo97.

Avast is causing some problems there.
Code:
fffff880`055487d8  fffff880`03f05905Unable to load image \??\C:\Windows\system32\drivers\aswMonFlt.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswMonFlt.sys
*** ERROR: Module load completed but symbols could not be loaded for aswMonFlt.sys
 aswMonFlt+0x21905
Description here: http://www.carrona.org/drivers/drive...=aswMonFlt.sys

Uninstall Avast using Avast Uninstall Utility. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

You have reasons to do some more extensive system scan.
Code:
fffff880`05548ef8  fffff880`010f9000 ataport!ChannelSyncAcpiEvalMethod <PERF> (ataport+0x0)
fffff880`05548f00  fffff880`01110930 ataport!__PchSym_ <PERF> (ataport+0x17930)
fffff880`05548f08  fffff880`010f9000 ataport!ChannelSyncAcpiEvalMethod <PERF> (ataport+0x0)
fffff880`05548f10  fffff880`01110924 ataport!__PchSym_ <PERF> (ataport+0x17924)
fffff880`05548f18  fffff880`010f9000 ataport!ChannelSyncAcpiEvalMethod <PERF> (ataport+0x0)
fffff880`05548f20  fffff880`01110840 ataport!__PchSym_ <PERF> (ataport+0x17840)
fffff880`05548f28  fffff880`010f9000 ataport!ChannelSyncAcpiEvalMethod <PERF> (ataport+0x0)
fffff880`05548f30  fffff880`01110834 ataport!__PchSym_ <PERF> (ataport+0x17834)
fffff880`05548f38  fffff880`010f9000 ataport!ChannelSyncAcpiEvalMethod <PERF> (ataport+0x0)
fffff880`05548f40  fffff880`01110918 ataport!__PchSym_ <PERF> (ataport+0x17918)
fffff880`05548f48  fffff880`010f9000 ataport!ChannelSyncAcpiEvalMethod <PERF> (ataport+0x0)
fffff880`05548f50  fffff880`01110618 ataport!__PchSym_ <PERF> (ataport+0x17618)
Scan the system for possible virus infection with the following programs, too.
And the display driver is causing some issues there, too.

Code:
BugCheck D1, {0, 2, 1, fffff8800446d1c1}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiCompleteSignalCommmand+151 )

Followup: MachineOwner
---------
I would suggest you to do a clean install of the display driver, using the 314.22 WHQL driver.
  • Uninstall All nvidia items in Control Panel > Programs and features
    • 3D Vision Control Driver
    • 3D Vision Driver
    • Graphics Driver
    • HD Audio Driver
    • PhysX
    • nvidia Update
    (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
  • Now follow Drivers - Clean Left over Files after Uninstalling
  • Boot normally now. Go to Drivers - Download NVIDIA Drivers, Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:

The Logitech Webcam.
Code:
BugCheck 50, {fffff87f859e0eac, 0, fffff88004480fdc, 5}

*** WARNING: Unable to verify timestamp for lvuvc64.sys
*** ERROR: Module load completed but symbols could not be loaded for lvuvc64.sys

Could not read faulting driver name
Probably caused by : ks.sys ( ks!KsStreamPointerAdvance+0 )

Followup: MachineOwner
---------
Search for driver updates in Logitech Support - Downloads, Manuals, FAQs & More . If not found, disable the webcam.

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept then restart.
Let us know the results.
________________________________________________________________________________
BSOD ANALYSIS:
Code:
BugCheck 1E, {ffffffffc0000005, fffff80002b784c7, 0, ffffffffffffffff}

Probably caused by : ntkrnlmp.exe ( nt!PpmPerfSelectDomainStates+17 )

Followup: MachineOwner
------------------------------------------------------------------------------------
BugCheck 50, {fffff87f859e0eac, 0, fffff88004480fdc, 5}

*** WARNING: Unable to verify timestamp for lvuvc64.sys
*** ERROR: Module load completed but symbols could not be loaded for lvuvc64.sys

Could not read faulting driver name
Probably caused by : ks.sys ( ks!KsStreamPointerAdvance+0 )

Followup: MachineOwner
--------------------------------------------------------------------------------------
BugCheck D1, {0, 2, 1, fffff8800446d1c1}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiCompleteSignalCommmand+151 )

Followup: MachineOwner
---------------------------------------------------------------------------------------
BugCheck D1, {fffff87fff5f4df5, 2, 0, fffff8800532b4be}

Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiSelectContext+42 )

Followup: MachineOwner
---------------------------------------------------------------------------------------
BugCheck 1E, {0, 0, 0, 0}


Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )

Followup: MachineOwner
---------
My System SpecsSystem Spec
10 Aug 2013   #3

Win7 Home x64 / Win7 Pro x64
 
 

Arc,

I have followed all the instructions above. System ran great for a day, then another BSOD. Attached logs.
My System SpecsSystem Spec
.


10 Aug 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Apparently the BSOD is caused by Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller (NDIS6.20) driver,
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {fffffa801fb7ccb9, 2, 0, fffff880015965d9}

*** WARNING: Unable to verify timestamp for L1E62x64.sys
*** ERROR: Module load completed but symbols could not be loaded for L1E62x64.sys
Probably caused by : memory_corruption

Followup: memory_corruption
---------
And the driver is very old.
Code:
fffff880`04200000 fffff880`04212000   L1E62x64 T (no symbols)           
    Loaded symbol image file: L1E62x64.sys
    Image path: L1E62x64.sys
    Image name: L1E62x64.sys
    Timestamp:        Sun Aug 23 10:38:09 2009 (4A90CEB9)
    CheckSum:         0001697B
    ImageSize:        00012000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Get the updates from ATHEROS Network drivers for Windows, it is a newer version than what is available OEM.

At the same time, as the "memory corruption" is stated there, test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

At the same time, I would suggest you to unistall Citrix Deterministic Network Enhancer Miniport.
Code:
fffff880`0bcbd8b8  fffff880`053bf319Unable to load image dne64x.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dne64x.sys
*** ERROR: Module load completed but symbols could not be loaded for dne64x.sys
 dne64x+0x1b319
Let us know the results when done.
My System SpecsSystem Spec
15 Aug 2013   #5

Win7 Home x64 / Win7 Pro x64
 
 

I have replaced the network driver as requested. MEMTest has run overnight. In four passes, there are 32 errors so far. I will update again when I get home.
My System SpecsSystem Spec
15 Aug 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Quote   Quote: Originally Posted by sluggo97 View Post
I have replaced the network driver as requested. MEMTest has run overnight. In four passes, there are 32 errors so far. I will update again when I get home.
Enough of testing. A single error is enough.

Now follow the part three of How to Test and Diagnose RAM Issues with Memtest86+

Errors/red lines means one or more RAM is faulty. But the fault may occur due to a faulty DIMM slot, too, which is a motherboard component. Using memtest86+, you can discriminate between a faulty RAM and a faulty motherboard.

How? Say you have two RAM sticks and two DIMM slots. You obtained errors at the test with all RAM sticks installed. Now, remove all the sticks but one. Test it in all the available slots, one by one. Continue the same procedure for all the available sticks.
How to make the inference that is it a RAM issue or it is a motherboard issue? Suppose you have got the result like that:
testSlot1Slot2
RAM1ErrorError
RAM2GoodGood
It is a RAM, a bad RAM.

But if you have got a result like that:
testSlot1Slot2
RAM1ErrorGood
RAM2ErrorGood
It is a motherboard issue. The particular slot is bad.

Or, if you want, you may change the RAM with a new kit.
My System SpecsSystem Spec
20 Aug 2013   #7

Win7 Home x64 / Win7 Pro x64
 
 

Here's what I've done so far. First, a little background. The system has 4 DIMMs at 2GB each. For the purpose of saving keystrokes, I'll use D for DIMM and S for slot. Attached is a screenshot with D1S1, D2S2, D3S3, D4S4.

I removed all but D1S1 and let it run 8 passes with zero errors. I mode D1 to S2 and let it run 6 passes - zero errors. Moved D1 to S3 overnight, 9 passes, no errors. Finally D1-S4 8 passes, no errors. At this point I assume that the motherboard and D1 are good. I put D2 in S1 overnight, 6 passes, no errors. D3 and D4 were each tested individually in S1, 6 passes each, no errors.

I feel like I have missed something. My next thought is to try combinations of DIMMS, but I'm not sure what that will reveal if anything. Any thoughts?
My System SpecsSystem Spec
20 Aug 2013   #8
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

The combinations of tests should be .... as per your explanation ....

D1S1 D1S2 D1S3 D1S4
D2S1 D2S2 D2S3 D2S4
D3S1 D3S2 D3S3 D3S4
D4S1 D4S2 D4S3 D4S4
My System SpecsSystem Spec
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 BSOD and Stop Error 0x0000001E - Sporadic





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