When BSOD and SF Diagnostic Tool doesn´t match!

jaxtone · 02 Aug 2013

Hi!

The SF Diagnostic Tool couldn´t create the file I guess that you announced would end up at my desktop as expected. The file that you suggest me to compress and deliver as an attachment either were invisible or failed to be created by the SF Diagnostic Tool. If you have any comments of how or why it won´t end up as expected I would be glad to hear suggestions and ideas of how I can fix this as well.

I don´t know if it was a good alternative but I decided to pick up the separate files during the process of the SF Diagnostic Tool one by one and then compress and send them to you in a zip-file. I hope this will work as well and gives a hint of what it is that causes my BSOD.

(I have noticed that BSOD in 90% of the time occurs when I start a render process with Lightwave 3D 9.6 and that it most of the time happens after 20-25 frames. The other times BSOD appears hasn´t got any special connection to any software process that I am aware of.)

Regards, Jack

YoYo155 · 02 Aug 2013

Welcome.

It appears that you have overclock'd your CPU

Code:

CPUID:        "Intel(R) Core(TM) i7-3820 CPU @ 3.60GHz"
MaxSpeed:     3600
CurrentSpeed: 4549

Please remove any overclock / over-volting applied to the system.
If the problem persists I'll be happy to help :) .

jaxtone · 02 Aug 2013

Uh!

Thanks for revealing this conflict to me. I really don´t know what causes this since I am a total rookie in the world of hardware and stuff. But it seems really strange to me since this motherboard was purchased as a gadget that wasn´t possible to overclock. You possibly do not know what processes or other conflicts that calls a computer to overclock itself?

About four days ago someone told me to swap my RAM memories to see if any of these were damaged and caused a problem with BSOD. Unfortunally I didn´t remember where their original position was so I just put one of them in an empty socket and when I then started my computer a message appeared where it said something about error and overclocking. Then I red the manual and put them back in their original positions, "maybe not the same RAM at the same position as earlier but definitely at the defined position according to the manual". Then the computer started like a clock and I could even render 3D-sequenzes on hundreds of frames without any blue screen for two days, then the problem started up again.

But the strangest thing is that the computer only announce 4GB of RAM when I bought and put in 8GB. Here´s the specification from the retailer:

Corsair Vengeance DDR3 1600MHz 8GB CL9, Kit w/2x 4GB XMS3 modules, CL9-9-9-24, 1.5V, Vengeance Heatspreader, 240

Regards
Jack

YoYo155 · 02 Aug 2013

jaxtone said:

Uh!

Thanks for revealing this conflict to me. I really don´t know what causes this since I am a total rookie in the world of hardware and stuff. But it seems really strange to me since this motherboard was purchased as a gadget that wasn´t possible to overclock. You possibly do not know what processes or other conflicts that calls a computer to overclock itself?

About four days ago someone told me to swap my RAM memories to see if any of these were damaged and caused a problem with BSOD. Unfortunally I didn´t remember where their original position was so I just put one of them in an empty socket and when I then started my computer a message appeared where it said something about error and overclocking. Then I red the manual and put them back in their original positions, "maybe not the same RAM at the same position as earlier but definitely at the defined position according to the manual". Then the computer started like a clock and I could even render 3D-sequenzes on hundreds of frames without any blue screen for two days, then the problem started up again.

But the strangest thing is that the computer only announce 4GB of RAM when I bought and put in 8GB. Here´s the specification from the retailer:

Corsair Vengeance DDR3 1600MHz 8GB CL9, Kit w/2x 4GB XMS3 modules, CL9-9-9-24, 1.5V, Vengeance Heatspreader, 240

Regards
Jack

Stupid question, (please don't be offended) but I have to get it out of the way.
Did you install both RAM modules

?

In which slots did you install them in?
Can you see both RAM modules listed and recognized in the BIOS?

In regards to oveclocking, the i7-3820 is in fact not a 'K' series unlocked processor
like the "overclock-ready" CPUs are but it is a popular overclocker in the X79 chipset

.

If you didn't apply the OC yourself, it is possible (slim chance) that you toggled the TPU switch on the motherboard.
It is however more likely that you changed a BIOS setting that you were not-fully familiar with.

jaxtone · 02 Aug 2013

Yes, I installed both of my RAM modules in slot "D1" and "B1" as described in the manual for ASUS P9X79!

No I can´t see both RAM modules in the BIOS!

About the TPU switch I haven´t got a clue where it is located so maybe, and I say maybe there is a minor chance that I have toggled it by mistake. But since I don´t know where it is its a minor chance that I can undo this action.

I have never been into the BIOS before today. It was two friends that helped me with the installation etc...

Today I went into the BIOS for the first time and I recognized that the current speed was way over the max speed and I have a question:

Is there a way to limit the current speed into a level below the max speed. If so, what is a reasonable level for the max speed?

Regards
Jack

YoYo155 · 02 Aug 2013

When the PC is completely shutdown but still connected to power:

1) Press down the “clr CMOS” switch on the back I/O.
2) Hold down the < Del > key during the boot process and enter BIOS setup to re-enter data,
if needed.
Attachment 279369
3) When in the BIOS confirm that it is indeed changed back to stock speeds.

If after the reset your RAM is still not reconsigned I'd try:

-Reseating it in the same slot.
-Installing it in a different slot(s).
-Determining which one isn't being recognized by
trying to boot with only one of them at a time.

Overclocking in a nutshell:

There is no "safe speed" the safety you are looking for comes from the temperature
That the CPU is running at, that is combined with a "proper" amount of voltage.

Basically you want a low temperature, i feel comfortable as long as I'm under 78C
with a a voltage not exceeding 1.3v.

Every CPU is different!

jaxtone · 03 Aug 2013

I will add some information about how it is working out here and take it piece by piece. About the memory part, the retailer send me a new memory immediately and I will have it in my hands on Monday! I will for sure try your way as well.

1) Press down the “clr CMOS” switch on the back I/O.

(I shut down my PC and pressed down the “clr CMOS” switch on the back I/O. But here I experienced a problem because the lamp on the "clr CMOS" started to shine like a small blue moon. I thought it was announcing a start up process I wasn´t allowed to interrupt so I waited for about 30 minutes for it to stop glowing but assume I was doing the right thing when I started up my computer even if the lamp was glowing?)

2) Hold down the < Del > key during the boot process and enter BIOS setup to re-enter data,
if needed. (This is exactly what I did and this action worked out as expected.)

3) When in the BIOS confirm that it is indeed changed back to stock speeds.
(Excuse me but that doesn´t say me at thing because the only place I could change such things is in the advanced mode and I am really a rookie when it comes to hardware, so I just looked around and tried to figure out what you meant. Where exactly or under what tag, menu item or likely will or shall the "change back to stock speed" be found?)

I wrote down some text from the Advanced mode:

CPU temp 48°
MB temp 28°
CPU Fan speed 2010-2080 RPM
CHASSIE Fan speed 1275-1290 RPM

Ai OC Tuner - MANUAL
BCLK Frequency - 126.375
CPU Strap - AUTO
CLOCK GEN FULL RESET - ENABLED
TURBO RATIO - BY ALL CORES
BY ALL CORES (Can adjust in OS) - 37
CPU CLOCK GEN FILTER - AUTO
MEMORY FREQUENCY - DDR3 1347 MHz
CPU POWER SAVING MODE - DISABLED

OC TUNER - OK or CANCEL
Automatically overclocks the frequency and voltage of the
CPU and DRAM for enchancing the system performance.
(I accidently pressed OK and then the computer restarted. Was this a bad move? If so, is there a way to backstep or change this back to it´s default position.)

Regards Jack

P.S. The "PRINT SCREEN BIOS" in the BIOS setup doesn´t seem to work at all, at least not if I try to paste the PRINT SCREEN information into Photoshop. But that isn´t maybe the purpose at all?

jaxtone · 03 Aug 2013

Well, thanks to derekimo here at the forum I succeded in creating a folder on my desktop with all information that the SF Diagnostic Tool collected!

I attach it here!

Regards
Jack

YoYo155 · 03 Aug 2013

jaxtone said:

I will add some information about how it is working out here and take it piece by piece. About the memory part, the retailer send me a new memory immediately and I will have it in my hands on Monday! I will for sure try your way as well.

1) Press down the “clr CMOS” switch on the back I/O.

(I shut down my PC and pressed down the “clr CMOS” switch on the back I/O. But here I experienced a problem because the lamp on the "clr CMOS" started to shine like a small blue moon. I thought it was announcing a start up process I wasn´t allowed to interrupt so I waited for about 30 minutes for it to stop glowing but assume I was doing the right thing when I started up my computer even if the lamp was glowing?)

2) Hold down the < Del > key during the boot process and enter BIOS setup to re-enter data,
if needed. (This is exactly what I did and this action worked out as expected.)

3) When in the BIOS confirm that it is indeed changed back to stock speeds.
(Excuse me but that doesn´t say me at thing because the only place I could change such things is in the advanced mode and I am really a rookie when it comes to hardware, so I just looked around and tried to figure out what you meant. Where exactly or under what tag, menu item or likely will or shall the "change back to stock speed" be found?)

I wrote down some text from the Advanced mode:

CPU temp 48°
MB temp 28°
CPU Fan speed 2010-2080 RPM
CHASSIE Fan speed 1275-1290 RPM

Ai OC Tuner - MANUAL
BCLK Frequency - 126.375
CPU Strap - AUTO
CLOCK GEN FULL RESET - ENABLED
TURBO RATIO - BY ALL CORES
BY ALL CORES (Can adjust in OS) - 37
CPU CLOCK GEN FILTER - AUTO
MEMORY FREQUENCY - DDR3 1347 MHz
CPU POWER SAVING MODE - DISABLED

OC TUNER - OK or CANCEL
Automatically overclocks the frequency and voltage of the
CPU and DRAM for enchancing the system performance.
(I accidently pressed OK and then the computer restarted. Was this a bad move? If so, is there a way to backstep or change this back to it´s default position.)

Regards Jack

P.S. The "PRINT SCREEN BIOS" in the BIOS setup doesn´t seem to work at all, at least not if I try to paste the PRINT SCREEN information into Photoshop. But that isn´t maybe the purpose at all?

Sorry if I wasn't clear enough '^^ .

Let's do this then:

1) Boot into the BIOS.
2) While in the BIOS press the F5 key, it will ask you to confirm that you wish to load "optimized defaults"
confirm the operation.
3) Press the F10 key to save and exit. The computer will restart, boot into the BIOS once more.
4) Go to the "Ai Tweaker" tab and make sure that "Ai OC Tuner" is set to auto or X.M.P.
under that the BLCK is should be = 100.
5) Go to the "Advanced" tab / CPU Configuration / CPU Power Management
and see that "CPU Ratio" = 38 and that Enhanced Intel SpeedStep is enabled.

jaxtone · 04 Aug 2013

[YOUTUBE]Dear YoYo115!

I did exactly like you adviced with the only result that I am now captured in a startup-loop I can´t find my way out from.

I have now borrowed a laptop from a friend to commnunicate with you and the sevenforums.

By some reason my computer jumps to the black and white screen where I get five options "Windows Error Recovery". By default the marker is positioned at "Start Windows Normally". When trying this I can see the Windows taskbar trying to start and then a milli second of a Blue Screen that apears and dissappears just before the ASUS logo and a message that tells me to either press F2 or DEL to get into the UEFI BIOS panel before it starts all over again.

I have tried all five options under the "Windows Error Recovery", from Safe Mode to Start Windows Normally but the same action takes places every time, a blue screen faster than a bullet shows up and dissappears before I´m thrown back into the "Windows Recovery Mode".

In the BIOS I did look into one of all options available there but were extremely careful of not changing anything else than you suggested. Although there was one strange thing that happend when I looked into one of these options, unfortunally don´t remember which. There were two options to get back into the main BIOS panel and when I chosed to press OK at the one that came up as default, "meaning that it was marked already", then the power went off my computer and it restarted.

I have been into the BIOS endless of times now but actually haven´t got a clue of how I can get back into a working mode again! I know there are a lot of settings in the BIOS that must be exactly int the right mode. But do you possibly know where to find them if you already haven´t localised the problem by my explanation above.

Regards
Jack