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Windows 7: Daily BSOD 0x124 (few times a day)

02 Aug 2013   #1

Windows 7 Professional x64, Windows 8 Pro x64
 
 
Daily BSOD 0x124 (few times a day)

Don't know what to do!
Getting this BSOD on Windows 7, Windows 8 (fresh install) so it must be a Hardware failure/problem.
The system just freezes (mouse, keyboard, sound) picture is still there and then restarts or I have to push the restart button

Have 4 minidumps from Windows 7 and 3 from win8 (installed 2 day ago) all the same

System:
Q6600 G0 (stock 2.4GHz) cooled with Scythe Mugen (2x 120mm)
Asus P5QL-E
8GB DDR2 (2x2GB Corsair, 2x2GB Kingston)
Asus nVidia 560Ti (320.49 drivers)
PSU: 850w LC Power Arkangel (looks same as the Thermaltake Toughpower / same internals)

OS: Windows 7 Pro x64 and Windows 8 Pro x64 (currently)

All the BSOD's are the same.

My dump analysis:
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
 
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8008b688f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
 
Debugging Details:
------------------
 
 
BUGCHECK_STR:  0x124_GenuineIntel
 
CUSTOMER_CRASH_COUNT:  1
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
PROCESS_NAME:  System
 
CURRENT_IRQL:  0
 
STACK_TEXT:  
fffff880`02df76f0  fffff800`10777687 : 00000000`00000000 fffffa80`08b688d0  fffff800`106f2020 00000000`20206f49 : nt!WheapCreateLiveTriageDump+0x81
fffff880`02df7c20  fffff800`1056a0e7 : fffffa80`08b688d0 fffff800`1056b028  fffff800`106f2020 00000000`00000001 :  nt!WheapCreateTriageDumpFromPreviousSession+0x3b
fffff880`02df7c50  fffff800`1056b04d : fffff800`106f1fc0 fffff800`1056b028  fffff800`106f2020 fffffffe`9a5f4400 : nt!WheapProcessWorkQueueItem+0x57
fffff880`02df7c90  fffff800`104a12a1 : fffff800`1068f110 fffffa80`06a1b380  fffff800`104b1b00 fffff800`1068f100 :  nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`02df7cc0  fffff800`10435fd9 : 00000000`00000000 00000000`00000080  fffff800`104a1160 fffffa80`06a1b380 : nt!ExpWorkerThread+0x142
fffff880`02df7d50  fffff800`104ea7e6 : fffff880`009bf180 fffffa80`06a1b380  fffff880`009cae40 fffffa80`06a21040 : nt!PspSystemThreadStartup+0x59
fffff880`02df7da0  00000000`00000000 : fffff880`02df8000 fffff880`02df2000  00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16
 
 
STACK_COMMAND:  kb
 
FOLLOWUP_NAME:  MachineOwner
 
MODULE_NAME: GenuineIntel
 
IMAGE_NAME:  GenuineIntel
 
DEBUG_FLR_IMAGE_TIMESTAMP:  0
 
FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_BUS_PRV
 
BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_BUS_PRV
 
Followup: MachineOwner
And error report:

Code:
===============================================================================
Common Platform Error Record @ fffffa8008b688f8
-------------------------------------------------------------------------------
Record Id     : 01ce8f4bf47c66ba
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 8/2/2013 6:46:13 (UTC)
Flags         : 0x00000002 PreviousError
 
===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ fffffa8008b68978
Section       @ fffffa8008b68a50
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal
 
Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : BUS error
Operation     : Generic
Flags         : 0x00
Level         : 0
CPU Version   : 0x00000000000006fb
Processor ID  : 0x0000000000000000
 
===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ fffffa8008b689c0
Section       @ fffffa8008b68b10
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal
 
Local APIC Id : 0x0000000000000000
CPU Id        : fb 06 00 00 00 08 04 00 - bd e3 00 00 ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
 
Proc. Info 0  @ fffffa8008b68b10
 
===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa8008b68a08
Section       @ fffffa8008b68b90
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal
 
Error         : BUSL0_SRC_ERR_M_NOTIMEOUT_ERR (Proc 0 Bank 0)
  Status      : 0xb200004000000800
Eventviewer reports: For Processor APIC ID: 0,1,2 and 3 (all 4 cores)
Code:
A fatal hardware error has occurred.
 
Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Bus/Interconnect Error
Processor APIC ID: 0
 
The details view of this entry contains further information.
What I tryed/did:
- Memtest86 for 16h all pass (9 total)
- OCCT CPU Test (4h) max temp 62C (143F) no errors
- Prime95 FFT still running (4h+ at the moment) max temp 58C (136F) pass (still running)
- Reinstalled Windows (from 7 to 8) fresh install
- Checked HDD, Seagate DOS tool, Windows CHKDSK, SFC /SCANNOW... (HHD is OK)
- Removed/reinstalled graphics drivers (latest WHQL, previous working 314,07)


My suggestions:
- Power supply (will try with another one tomorrow)
- Graphics card (will try with another one after PSU check)
- CPU (don't know how to test it other than replacing it or trying it in another system)
- Motherboard (if the CPU isn't the problem)

Bonus:
Can play games (BF3...) with no problems at all, system doesn't crash)
Can run stress test (CPU, GPU...) with no problems at all, system doesn' crash)

As long as the system isn't idling, stationary. (the system is at load, games, stress...) it's all fine.
When surfing or doing normal work (word) it's going to BSOD (0x124) or it's going to happen later on.

The BSOD sometimes happens on windows starting (after BIOS post).

All that started on one day that I was not at home but the PC was running an few power outages happend (so the system started over and over / power outage on startup)

My System SpecsSystem Spec
.

02 Aug 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Please follow - Blue Screen of Death (BSOD) Posting Instructions

Thanks for the steps you have already carried out so far
My System SpecsSystem Spec
02 Aug 2013   #3

Windows 7 Professional x64, Windows 8 Pro x64
 
 

Can't use the SF_Diagnostic_Tool.exe on Windows 8 (or can't get it to work).
My System SpecsSystem Spec
.


02 Aug 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

It should run on Windows 8, unless there's a different version of the Windows 8 Forum, give two seconds, and I'll check for you.
My System SpecsSystem Spec
02 Aug 2013   #5

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Here's the Windows 8 thread - Blue Screen of Death (BSOD) Posting Instructions

It still seems to point to the Windows 7 thread though; why doesn't the program work?
My System SpecsSystem Spec
02 Aug 2013   #6

Windows 7 Professional x64, Windows 8 Pro x64
 
 

I get "Could not find the file" for everything else but the Minidump, update and msinfo
My System SpecsSystem Spec
02 Aug 2013   #7

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

The files are non-existent on your system, or have been moved from their original location. Upload the files which you can, and then we'll gather the other troubleshooting files manually.
My System SpecsSystem Spec
02 Aug 2013   #8

Windows 7 Professional x64, Windows 8 Pro x64
 
 

Ok, it worked problem with permissions!
Will add the zip to my first post!
My System SpecsSystem Spec
02 Aug 2013   #9

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Code:
BugCheck 124, {0, fffffa8008b688f8, 0, 0}

Probably caused by : GenuineIntel[
Code:
1: kd> !errrec fffffa8008b688f8
===============================================================================
Common Platform Error Record @ fffffa8008b688f8
-------------------------------------------------------------------------------
Record Id     : 01ce8f4bf47c66ba
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 8/2/2013 6:46:13 (UTC)
Flags         : 0x00000002 PreviousError

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ fffffa8008b68978
Section       @ fffffa8008b68a50
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : BUS error
Operation     : Generic
Flags         : 0x00
Level         : 0
CPU Version   : 0x00000000000006fb
Processor ID  : 0x0000000000000000

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ fffffa8008b689c0
Section       @ fffffa8008b68b10
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000000
CPU Id        : fb 06 00 00 00 08 04 00 - bd e3 00 00 ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ fffffa8008b68b10

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa8008b68a08
Section       @ fffffa8008b68b90
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : BUSL0_SRC_ERR_M_NOTIMEOUT_ERR (Proc 0 Bank 0)
  Status      : 0xb200004000000800
It seems to be a generic timeout error, the CPU has raised a Machine Check Exception indicating a hardware failure or a hardware problem.

The clock speeds and motherboard information, haven't been retained in this Minidump, therefore I've asked the questions regarding this below:

Update BIOS (if possible):

Code:
American Megatrends Inc. 0905, 1.12.2008
Please check for any possible BIOS updates for your motherboard, updating the BIOS, usually solves many hardware related issues. Ensure you flash the BIOS with the exact version of your motherboard model including the Revision number. Otherwise, you could end up irreversibility corrupting your BIOS.

Do you have the latest chipset driver?

CPU:Enable "Round off checking" before the test (see first post below tutorial).

Run the Small FFT's, Large FFT's and Blend test each for a few hours. Monitor the temperature closely, and do not let the temperature exceed 80*C; stop the test immediately if this temperature is met.

Boot into your BIOS, and then post the values for the 3.3V, 5V and 12V rails.Are you overclocking any hardware, this means the CPU, GPU or RAM?

If so, please reset your BIOS back to your defaults:
My System SpecsSystem Spec
02 Aug 2013   #10

Windows 7 Professional x64, Windows 8 Pro x64
 
 

1. No need to update BIOS it's the same as long as I have that CPU. (Also did a BIOS reset) Could the BIOS be damaged by the power outages ?

2. Prime95 test are running ~8hrs (at the moment Large FFT) max temp 58C (136F)

3. Checked the voltages in OCCT while running CPU Test (3.3v and 5v were OK, 12v a bit under 12(11,89v)

4. No overclocking (CPU stock, memory at 5.5.5.15 1.8v) CPU voltage 1.2875v
My System SpecsSystem Spec
Reply

 Daily BSOD 0x124 (few times a day)





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