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Windows 7: BSOD 0x0000000a Using Firefox Nuendo

02 Aug 2013   #1
jvamos

Windows 7 Ultimate x64
 
 
BSOD 0x0000000a Using Firefox Nuendo

Hello,

Getting BSODs at random times and not sure what is the culprit. It does seem to be memory related. GPU is at 76 degrees. Fan is operational. Included are the dumps!

Your insight is appreciated.

jv

FILE BELOW IS INCOMPLETE


My System SpecsSystem Spec
.
03 Aug 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Please 'Grab all' and upload a new zip:
Blue Screen of Death Posting Instructions
My System SpecsSystem Spec
15 Aug 2013   #3
jvamos

Windows 7 Ultimate x64
 
 
New dump file

I did not realize the dxdiag file was not present.

Sorry

Josh
My System SpecsSystem Spec
.

15 Aug 2013   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

My System SpecsSystem Spec
15 Aug 2013   #5
jvamos

Windows 7 Ultimate x64
 
 
Windows Token Manager

I am using a program to restore a previous activation. It might be the reason there is an issue. How do you pore over these things?

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-T44DR-8D96R-DDX8H
Windows Product Key Hash: DeDDlWGqYaRTKi3mCnqtNKFIqjU=
Windows Product ID: 00426-OEM-9154277-13599
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {E61255FE-DACE-4F1B-B7D4-5638381FE589}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130708-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E61255FE-DACE-4F1B-B7D4-5638381FE589}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DDX8H</PKey><PID>00426-OEM-9154277-13599</PID><PIDType>3</PIDType><SID>S-1-5-21-2941636704-2778538986-612919538</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>EP45T-DS3R</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F3</Version><SMBIOSVersion major="2" minor="4"/><Date>20080922000000.000000+000</Date></BIOS><HWID>BD043107018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: cfb3e52c-d707-4861-af51-11b27ee6169c
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00182-542-713599-02-1033-7601.0000-2132013
Installation ID: 013224147291912156677433478844651441667912245504405746
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: DDX8H
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 8/15/2013 12:05:20 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 7:29:2013 03:37
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: QAAAAAEABAABAAEAAQAGAAAAAwABAAEA6GH01s9tqn/iXxq9mLKounzsWjWVazVpqU+aiCrPKCuEJ7R1QMtMWA==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			GBT   		GBTUACPI
  FACP			GBT   		GBTUACPI
  HPET			GBT   		GBTUACPI
  MCFG			GBT   		GBTUACPI
  SSDT			PmRef		CpuPm
Josh
My System SpecsSystem Spec
16 Aug 2013   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Thanks for the reports.

Can you please follow the steps on this link?
My System SpecsSystem Spec
16 Aug 2013   #7
jvamos

Windows 7 Ultimate x64
 
 
Thanks

I forgot about that. Explains a lot with my RME FireFace being the source of the crashes as the legacy driver is recommended.

THANKS
My System SpecsSystem Spec
19 Aug 2013   #8
jvamos

Windows 7 Ultimate x64
 
 

Thanks for your help. Could you please identify in the reports where you found the issue. This was really efficient.
My System SpecsSystem Spec
19 Aug 2013   #9
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck A, {1c00736, 2, 0, fffff80002c16806}
Probably caused by : 1394ohci.sys ( 1394ohci!IsochTx::Release+18d )
Followup: MachineOwner
---------
3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 0000000001c00736, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
 bit 0 : value 0 = read operation, 1 = write operation
 bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002c16806, address which referenced memory
Debugging Details:
------------------

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002f08100
GetUlongFromAddress: unable to read from fffff80002f081c0
 0000000001c00736 Nonpaged pool
CURRENT_IRQL:  2
FAULTING_IP: 
hal!HalPutScatterGatherList+b6
fffff800`02c16806 8b6f2c          mov     ebp,dword ptr [rdi+2Ch]
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  Nuendo6.exe
TRAP_FRAME:  fffff8800830b760 -- (.trap 0xfffff8800830b760)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000001
rdx=0000000000000fff rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002c16806 rsp=fffff8800830b8f0 rbp=00000000000006c0
 r8=fffffa800ad9b600  r9=00000000000006c0 r10=000000000000000e
r11=fffffa80050ebb34 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na po nc
hal!HalPutScatterGatherList+0xb6:
fffff800`02c16806 8b6f2c          mov     ebp,dword ptr [rdi+2Ch] ds:00000000`0000002c=????????
Resetting default scope
LAST_CONTROL_TRANSFER:  from fffff80002cd01a9 to fffff80002cd0c00
STACK_TEXT:  
fffff880`0830b618 fffff800`02cd01a9 : 00000000`0000000a 00000000`01c00736 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`0830b620 fffff800`02ccee20 : 00000000`00000202 fffff800`02cd621a fffffa80`0aa82b10 fffffa80`0ad8b350 : nt!KiBugCheckDispatch+0x69
fffff880`0830b760 fffff800`02c16806 : fffffa80`0ad8b350 00000000`000006c0 00000000`000000c0 fffffa80`0b0b21f0 : nt!KiPageFault+0x260
fffff880`0830b8f0 fffff880`00e8368f : fffffa80`0ad8b400 00000000`00000000 fffffa80`0ad8b380 00000000`000007ff : hal!HalPutScatterGatherList+0xb6
fffff880`0830b950 fffff880`00e82831 : fffffa80`0ad8b410 fffffa80`0ad8b478 fffffa80`0ad8b650 fffffa80`0ad8b650 : Wdf01000!FxDmaScatterGatherTransaction::ReleaseResources+0x3f
fffff880`0830b980 fffff880`00e83448 : fffffa80`0ad8b410 00000000`00000000 00000000`00000005 fffff800`02cc438c : Wdf01000!FxDmaTransactionBase::Dispose+0xd5
fffff880`0830b9d0 fffff880`00e4476f : fffffa80`0ad8b410 00000000`00000000 00000000`00000005 fffff800`02c3ec60 : Wdf01000!FxDmaScatterGatherTransaction::Dispose+0x1c
fffff880`0830ba00 fffff880`00e44a74 : fffffa80`0ad8b410 00000000`00000000 00000000`00000000 fffff800`02c15700 : Wdf01000!FxObject::DisposeChildrenWorker+0x20b
fffff880`0830ba80 fffff880`00e4499b : fffffa80`0ad8b410 00000000`00000000 00000000`00000000 fffff800`02e01514 : Wdf01000!FxObject::PerformDisposingDisposeChildrenLocked+0xbc
fffff880`0830baf0 fffff880`00e44742 : fffffa80`0a95e400 00000000`00000000 fffffa80`0ad8b410 fffffa80`0a95e400 : Wdf01000!FxObject::PerformEarlyDisposeWorkerAndUnlock+0xfb
fffff880`0830bb60 fffff880`00e4a92e : fffffa80`0a95e400 00000000`00000000 0000057f`f56a1b00 fffffa80`05195c01 : Wdf01000!FxObject::DisposeChildrenWorker+0x1de
fffff880`0830bbe0 fffff880`00e4a828 : fffffa80`0a95e400 00000000`00000000 00000000`00000000 00000000`00000000 : Wdf01000!FxObject::DeleteWorkerAndUnlock+0xe2
fffff880`0830bc40 fffff880`00e4c727 : fffffa80`0a95e400 00000000`00000000 0000057f`f56a1bf8 fffffa80`050e7010 : Wdf01000!FxObject::DeleteObject+0x1a8
fffff880`0830bca0 fffff880`0581e645 : fffffa80`0a95e400 fffffa80`0448d2a0 0000057f`f53c1188 0000057f`f56a1bf8 : Wdf01000!imp_WdfObjectDelete+0x153
fffff880`0830bd00 fffff880`05816a5d : 00000000`00000000 0000057f`f53c1188 fffffa80`050e6d90 fffffa80`0587f5e0 : 1394ohci!IsochTx::Release+0x18d
fffff880`0830bd70 fffff880`058160a9 : 0000057f`f53c1188 fffff880`0830be70 00000000`00000028 00000000`0022021d : 1394ohci!Isoch::HandleIsochFreeResources+0xe9
fffff880`0830bdc0 fffff880`00e3f042 : fffffa80`0ac3ee70 fffffa80`050e7010 fffff880`0830be70 fffffa80`050e7010 : 1394ohci!Isoch::WdfEvtIoInternalDeviceControl+0x161
fffff880`0830be30 fffff880`00e3e42f : fffffa80`050e6900 fffffa80`00000000 fffffa80`050e69e0 fffffa80`050e69e0 : Wdf01000!FxIoQueue::DispatchRequestToDriver+0x542
fffff880`0830beb0 fffff880`00e42e12 : fffffa80`050e7010 00000000`00000000 00000000`00000000 fffffa80`050e69e0 : Wdf01000!FxIoQueue::DispatchEvents+0x66f
fffff880`0830bf30 fffff880`00ebc142 : fffffa80`050e6900 fffffa80`050ee8d0 fffff880`0830bfb0 fffffa80`0ac3ef90 : Wdf01000!FxIoQueue::QueueRequestFromForward+0x23e
fffff880`0830bf80 fffff880`00ebc42a : fffffa80`0ac3ee00 00000000`00001008 fffffa80`050ee8d0 00000000`00000000 : Wdf01000!FxIoQueue::ForwardRequestWorker+0x112
fffff880`0830bff0 fffff880`00e9fe3f : fffffa80`0ac3ee70 00000000`00001008 00000000`09b2c368 0000057f`faf11728 : Wdf01000!FxIoQueue::ForwardRequest+0x46
fffff880`0830c020 fffff880`058128c4 : fffffa80`050e69e0 0000057f`f53c1188 fffffa80`0ac3ee70 fffffa80`050eec80 : Wdf01000!imp_WdfRequestForwardToIoQueue+0x1d7
fffff880`0830c090 fffff880`05812605 : 0000057f`f53c1188 fffff880`0830c190 00000000`00000028 fffffa80`050eec80 : 1394ohci!Dispatch::DispatchIrbRequest+0xa8
fffff880`0830c0e0 fffff880`00e3f042 : fffffa80`0ac3ee70 fffffa80`050e7010 fffff880`0830c190 fffffa80`050e7010 : 1394ohci!Dispatch::WdfEvtIoInternalDeviceControl+0x131
fffff880`0830c150 fffff880`00e3e42f : fffffa80`050ee800 fffff880`00000000 fffffa80`050ee8d0 00000000`00000001 : Wdf01000!FxIoQueue::DispatchRequestToDriver+0x542
fffff880`0830c1d0 fffff880`00e49fbb : fffffa80`050e7010 fffffa80`0ac3ee00 00000000`00000000 fffffa80`0ac3ee70 : Wdf01000!FxIoQueue::DispatchEvents+0x66f
fffff880`0830c250 fffff880`00e4330a : fffffa80`050e7000 fffffa80`0ac3ee70 fffffa80`03e70610 fffff880`0830c330 : Wdf01000!FxIoQueue::QueueRequest+0x2ab
fffff880`0830c2c0 fffff880`00e429da : fffffa80`0ac3ee70 fffffa80`03e70610 fffff880`0830c400 fffffa80`03e70610 : Wdf01000!FxPkgIo::Dispatch+0x4da
fffff880`0830c330 fffff880`00e42aa6 : fffffa80`03e70610 fffff880`0830c400 fffffa80`050558d0 fffff880`0830c3d0 : Wdf01000!FxDevice::Dispatch+0x19a
fffff880`0830c370 fffff880`00e41e8f : fffffa80`0a9dd4f0 fffff880`0830c400 fffffa80`09a1a6e0 00000000`00000000 : Wdf01000!FxDevice::DispatchWithLock+0xa6
fffff880`0830c3b0 fffff880`05810178 : fffffa80`050e7190 fffffa80`0a9dd4f0 fffffa80`09a1a6e0 fffff880`00e435c2 : Wdf01000!imp_WdfRequestSend+0x3fb
fffff880`0830c440 fffff880`058103af : fffffa80`0587f5e0 0000057f`f5622b08 0000057f`f5622b08 fffff880`0830c550 : 1394ohci!ChildDevice::DispatchIrbRequest+0x60
fffff880`0830c490 fffff880`0580f289 : 0000057f`f5622b08 fffff880`0830c580 00000000`00000028 fffffa80`09a20fc0 : 1394ohci!ChildDevice::HandleIrbRequest+0x1db
fffff880`0830c4d0 fffff880`00e3f042 : fffffa80`0a9dd4f0 fffffa80`050e7010 fffff880`0830c580 fffffa80`050e7010 : 1394ohci!ChildDevice::WdfEvtIoInternalDeviceControl+0x141
fffff880`0830c540 fffff880`00e3e42f : fffffa80`09a1a900 fffffa80`00000000 fffffa80`09a1a910 fffffa80`09a20f18 : Wdf01000!FxIoQueue::DispatchRequestToDriver+0x542
fffff880`0830c5c0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : Wdf01000!FxIoQueue::DispatchEvents+0x66f

STACK_COMMAND:  kb
FOLLOWUP_IP: 
1394ohci!IsochTx::Release+18d
fffff880`0581e645 488b0dc45a0100  mov     rcx,qword ptr [1394ohci!WPP_GLOBAL_Control (fffff880`05834110)]
SYMBOL_STACK_INDEX:  e
SYMBOL_NAME:  1394ohci!IsochTx::Release+18d
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: 1394ohci
IMAGE_NAME:  1394ohci.sys
DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7a6a8
FAILURE_BUCKET_ID:  X64_0xA_1394ohci!IsochTx::Release+18d
BUCKET_ID:  X64_0xA_1394ohci!IsochTx::Release+18d
Followup: MachineOwner
---------
3: kd> lmvm 1394ohci
start             end                 module name
fffff880`05800000 fffff880`0583e000   1394ohci   (pdb symbols)          c:\symbols\1394OHCI.pdb\39D04E6E457F4C9E8001D7FAF62CDBE51\1394OHCI.pdb
    Loaded symbol image file: 1394ohci.sys
    Mapped memory image file: c:\symbols\1394ohci.sys\4CE7A6A83e000\1394ohci.sys
    Image path: \SystemRoot\system32\DRIVERS\1394ohci.sys
    Image name: 1394ohci.sys
    Timestamp:        Sat Nov 20 16:44:56 2010 (4CE7A6A8)
    CheckSum:         0003B054
    ImageSize:        0003E000
    File version:     6.1.7601.17514
    Product version:  6.1.7601.17514
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        3.7 Driver
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     1394ohci.sys
    OriginalFilename: 1394ohci.sys
    ProductVersion:   6.1.7601.17514
    FileVersion:      6.1.7601.17514 (win7sp1_rtm.101119-1850)
    FileDescription:  1394 OpenHCI Driver
    LegalCopyright:   © Microsoft Corporation. All rights reserved.
My System SpecsSystem Spec
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