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Windows 7: BSOD running direct x10 and 11 games.

03 Aug 2013   #1
isuckatusername

Windows 7 home premium 64 bit
 
 
BSOD running direct x10 and 11 games.

Hey everyone, I've just bought my first pc pre-built and I'm having some BSOD issues while running games in directx10 and 11. I first had this problem when I was playing Civilization V in direct x 10-11 mode. After switching to direct x 9 the BSOD'es stopped. Then when I played Saints row the third in direct x 10-11 the same problem happened. Any information about my problem would be great!

Bit of background info:
I'm currently running a watercooled AMD Phenom x4 955 Black edition over clocked to 3.6ghz.
My graphics card is an nvidia geforce GTX 480 and my pc has 8gb of ram.

I've attached my crash reports and hope that you can help, thanks!

If you need any more information, please ask.


My System SpecsSystem Spec
.
06 Aug 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hello isuckatusername.

Update the BIOS. It is needed there.
Code:
BiosVersion = F4G
BiosReleaseDate = 05/22/2009
Get the BIOS Version F9b dated 2012/08/14; from GIGABYTE - Motherboard - Socket AM3 - GA-MA790XT-UD4P (rev. 1.0) . You may try @BIOS to update the BIOS. It is safe and secured way to do it.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Stress test the CPU.
Hardware - Stress Test With Prime95

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator
Also let us know the wattage of your PSU.
______________________________________________________________________________
BSOD ANALYSIS:
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8007e75028, b66b4000, 135}

Probably caused by : AuthenticAMD

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8007e75028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b66b4000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000135, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  CivilizationV_

CURRENT_IRQL:  f

STACK_TEXT:  
fffff880`02f6ca88 fffff800`02e14a3b : 00000000`00000124 00000000`00000000 fffffa80`07e75028 00000000`b66b4000 : nt!KeBugCheckEx
fffff880`02f6ca90 fffff800`02fd7443 : 00000000`00000001 fffffa80`07e76d30 00000000`00000000 fffffa80`07e76d80 : hal!HalBugCheckSystem+0x1e3
fffff880`02f6cad0 fffff800`02e14700 : 00000000`00000728 fffffa80`07e76d30 fffff880`02f6ce30 00000000`00d7e300 : nt!WheaReportHwError+0x263
fffff880`02f6cb30 fffff800`02e14052 : fffffa80`07e76d30 fffff880`02f6ce30 fffffa80`07e76d30 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff880`02f6cc80 fffff800`02e07e8f : 00000000`00000000 00000000`00000001 fffff880`02f6ceb0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff880`02f6ccc0 fffff800`02ebf4ec : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x47
fffff880`02f6ccf0 fffff800`02ebf353 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`02f6ce30 00000000`00526920 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
00000000`0e091820 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x526920


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: AuthenticAMD

IMAGE_NAME:  AuthenticAMD

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_CACHE

BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_CACHE

Followup: MachineOwner
---------
My System SpecsSystem Spec
08 Aug 2013   #3
isuckatusername

Windows 7 home premium 64 bit
 
 

Quote   Quote: Originally Posted by Arc View Post
Hello isuckatusername.

Update the BIOS. It is needed there.
Code:
BiosVersion = F4G
BiosReleaseDate = 05/22/2009
Get the BIOS Version F9b dated 2012/08/14; from GIGABYTE - Motherboard - Socket AM3 - GA-MA790XT-UD4P (rev. 1.0) . You may try @BIOS to update the BIOS. It is safe and secured way to do it.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Stress test the CPU.
Hardware - Stress Test With Prime95

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator
Also let us know the wattage of your PSU.
______________________________________________________________________________
BSOD ANALYSIS:
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8007e75028, b66b4000, 135}

Probably caused by : AuthenticAMD

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8007e75028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b66b4000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000135, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  CivilizationV_

CURRENT_IRQL:  f

STACK_TEXT:  
fffff880`02f6ca88 fffff800`02e14a3b : 00000000`00000124 00000000`00000000 fffffa80`07e75028 00000000`b66b4000 : nt!KeBugCheckEx
fffff880`02f6ca90 fffff800`02fd7443 : 00000000`00000001 fffffa80`07e76d30 00000000`00000000 fffffa80`07e76d80 : hal!HalBugCheckSystem+0x1e3
fffff880`02f6cad0 fffff800`02e14700 : 00000000`00000728 fffffa80`07e76d30 fffff880`02f6ce30 00000000`00d7e300 : nt!WheaReportHwError+0x263
fffff880`02f6cb30 fffff800`02e14052 : fffffa80`07e76d30 fffff880`02f6ce30 fffffa80`07e76d30 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff880`02f6cc80 fffff800`02e07e8f : 00000000`00000000 00000000`00000001 fffff880`02f6ceb0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff880`02f6ccc0 fffff800`02ebf4ec : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x47
fffff880`02f6ccf0 fffff800`02ebf353 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`02f6ce30 00000000`00526920 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
00000000`0e091820 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x526920


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: AuthenticAMD

IMAGE_NAME:  AuthenticAMD

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_CACHE

BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_CACHE

Followup: MachineOwner
---------
Thanks for replying. I've already had prime 95 run a stress test on my CPU and it returned no errors. After a BSOD occurs, the pc's temp is around 61-65 degrees, however the tj max of my processor is only 70 degrees. I will update the bios and run the other tests.
My System SpecsSystem Spec
.

08 Aug 2013   #4
isuckatusername

Windows 7 home premium 64 bit
 
 

After updating my bios using the method you said, my computer now finds a floppy disc drive in A:. I don't have a floppy disk drive, any help?
My System SpecsSystem Spec
08 Aug 2013   #5
isuckatusername

Windows 7 home premium 64 bit
 
 

Quote   Quote: Originally Posted by isuckatusername View Post
After updating my bios using the method you said, my computer now finds a floppy disc drive in A:. I don't have a floppy disk drive, any help?
Solved this by disabling the floppy drive in the BIOS.
My System SpecsSystem Spec
08 Aug 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Any more BSODs there?
My System SpecsSystem Spec
08 Aug 2013   #7
isuckatusername

Windows 7 home premium 64 bit
 
 

Quote   Quote: Originally Posted by Arc View Post
Any more BSODs there?
I recently had one on saints row the third in directx 9 mode which means that it can't be directx10-11 causing em, however that was before the bios update, not sure if that will change anything.
I ran that gpu stress test and had no problems, the temp levelled out at 81C which is apparently good for a gtx 480. One thing i did notice is that the GPU never went to 100% load, only 99%, no idea what that could mean.
My System SpecsSystem Spec
08 Aug 2013   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Ok, now wait and observe how it is running
My System SpecsSystem Spec
Reply

 BSOD running direct x10 and 11 games.




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