Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD - whocrashed points to cdd.dll and kernel

08 Aug 2013   #21
YoYo155

Windows 10
 
 

Quote   Quote: Originally Posted by jamestcoop View Post
Ok I installed intel's ssd tool and everything there appears up to date.

I ran memtest86+ for 2 more passes today with no errors. I will run it overnight to get the complete 7 passes as recommended in the article you reference above.

In meantime, here are a few more minidump files attached as a zip archive.

Can I ask how it is you figured out what was the offending driver before? Is there a tutorial you might link me to with more information about reading windbg, whocrashed, and other dump/crash tools? Thanks again for all the help!
You can disable Driver Verifier now | Driver Verifier - Enable and Disable


All of your dumps, but a a small few, are reporting memory issues and hold little information
as to what the cause really is.

So I went through your drivers and ASACPI stood-out!
Mainly due to the fact that it was from 2005, but also do the nature of ACPI manipulating drivers
to sometimes cause issues. If you crave some good tutorials I recommend x BlueRobot's blog
BSODTutorials - .


When you're done with the RAM tests.

Please update the driver for your 550 Ti as it was deemed to be the culprit in a number of dumps.
Code:
fffff880`04846000 fffff880`052ed000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Fri Jan 18 15:22:15 2013 (50F94C87)
    CheckSum:         00A92B69
    ImageSize:        00AA7000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Nvidia, Uninstall Graphics Drivers
Then follow with a pass of Driver Sweeper | Drivers - Clean Left over Files after Uninstalling

Download 314.22
When installing select Custom Settings and uncheck:
  • 3D Vision (all of them).
  • HD Audio.
  • Nvidia Updates.

Do check Preform a clean installation.

Download Speccy and upload a screenshot.



My System SpecsSystem Spec
.
10 Aug 2013   #22
jamestcoop

Win7 Home Premium 64bit 6.1.7601 Service Pack 1
 
 

Ok I disabled driver verifier. I removed all Nvidia files and used the cleaner tool as referenced above. I reinstalled only the Nvidia graphics driver (unchecking everything else) using clean installation.

My speccy screenshot is saved here (http://speccy.piriform.com/results/p...t6SmY8e5CaZafF)

It still is giving me bsod errors. It crashed about 5 minutes ago again. Here is what whocrashed reported (nothing really new):

Quote:
On Sun 8/11/2013 12:50:17 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\081013-7659-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75C00)
Bugcheck code: 0x1A (0x5003, 0xFFFFF70001080000, 0xAA6, 0xA6700001544)
Error: MEMORY_MANAGEMENT
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a severe memory management error occurred.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sun 8/11/2013 12:50:17 AM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x1A (0x5003, 0xFFFFF70001080000, 0xAA6, 0xA6700001544)
Error: MEMORY_MANAGEMENT
Bug check description: This indicates that a severe memory management error occurred.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
My System SpecsSystem Spec
11 Aug 2013   #23
YoYo155

Windows 10
 
 

Preform a complete system scan:
  • Download Malwarebytes Anti-Malware
  • Download the FREE version!
  • Make sure to uncheck to top check-box "activating a trial version of the PRO edition of malwarebyts".


My System SpecsSystem Spec
.

11 Aug 2013   #24
jamestcoop

Win7 Home Premium 64bit 6.1.7601 Service Pack 1
 
 

I ran memtest86+ for 9 full passes with 0 errors with all 4 sticks in (in all 4 slots). I ran it with 3 sticks removed and 1 stick in each of the 4 slots: stick 1 in slot 1, stick 2 in slot 2, stick 3 in slot 3, and stick 4 in slot 4 with all other slots empty. I ran each of these configurations between 8-12 passes with 0 errors reported.

I downloaded and ran anti-malware and it identified 4 items in the nirsoft toolkit I downloaded to read my crash dump files. I went ahead and deleted the whole nirsoft suite of tools and now malwarebytes shows 0 threats.

This is still mysterious to me. I have been reading BlueRobot's blog but it's a little over my head although pieces are starting to come together the more research I do.
My System SpecsSystem Spec
13 Aug 2013   #25
jamestcoop

Win7 Home Premium 64bit 6.1.7601 Service Pack 1
 
 

So frustrating. Still no resolution in sight for this problem.

The computer will bsod while in suspend mode so when I come back and move the mouse it won't come back to life so I end up having to restart and even then it won't boot up.

This morning I unplugged it completely from the wall for 10-15 minutes, plugged it back in and turned it on and it sat at the pre-POST black screen that says "Loading Asus Express Gate..." for probably 15 minutes before I figured nothing was happening so I hit the reset button again and it did load this time (hence me being able to post this message).

I am no closer to a solution than I was 2 weeks ago.

Is there anything else you suggest looking into? Any and all help is still appreciated. I don't have the big bucks to really take it to someone to get fixed...please, help! :/
My System SpecsSystem Spec
13 Aug 2013   #26
YoYo155

Windows 10
 
 

What make & model of PSU do you own and how old is it?
Is any part of you system overclocked in some way?

Can you consider performing a clean install?
My System SpecsSystem Spec
13 Aug 2013   #27
jamestcoop

Win7 Home Premium 64bit 6.1.7601 Service Pack 1
 
 

Case Gears (CG) ECO-ELEMENT 650W High Efficiency PSU. It's probably going on 4 years old at this point.

Nothing has been overclocked by me. Everything should have the factory settings.

I did a clean reinstall before ever asking for help. It's in my very first post. I formatted the ssd and installed windows cleanly deleting everything. It was giving me problems both before and after performing this reinstall.

Does this mean it's a hardware problem or can driver/other software issues persist after a format and reinstall?
My System SpecsSystem Spec
13 Aug 2013   #28
YoYo155

Windows 10
 
 

A driver issue can easily persists if you installed the same driver.

I'd remove the power hungry GPU and see how it goes, also if you have a spear know good PSU
this will be an appropriate time to test with it.
My System SpecsSystem Spec
19 Aug 2013   #29
jamestcoop

Win7 Home Premium 64bit 6.1.7601 Service Pack 1
 
 

I removed the gpu and put in the old/original graphics card that came with the machine. Plugged the plugs and flipped the switch and it won't boot up at all.

The internal lights come on and the disc drives make the noise they make when the computer is turned on but nothing is showing on the screen and no Windows sound comes over the speakers so I don't think it is simply not displaying I think it's not booting up still.

I'm not sure how to go about getting a spare power supply. I am going to try my local freegeek to get a loaner...I am nearly at the point where I need to take this to someone to have it worked on cause I am stumped.
My System SpecsSystem Spec
20 Aug 2013   #30
jamestcoop

Win7 Home Premium 64bit 6.1.7601 Service Pack 1
 
 

I reformatted the hard drive and reinstalled Windows 7. I ran all the updates including the service pack update and it did seem to run fine for a while until it suspended and then bsod'd again. When I came to the computer this morning it was on but only a black screen showing and it wouldn't come back until I did a button reset a few times, hit F8 to tell it to not load the resume but restart windows and now I am here. I had driver verifier on and have included the crash dump file.

WhoCrashed is reporting this:
Quote:
On Tue 8/20/2013 2:44:53 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\081913-11419-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75C00)
Bugcheck code: 0xA (0x30, 0x2, 0x1, 0xFFFFF80002CD437B)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Tue 8/20/2013 2:44:53 AM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0xA (0x30, 0x2, 0x1, 0xFFFFF80002CD437B)
Error: IRQL_NOT_LESS_OR_EQUAL
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
My System SpecsSystem Spec
Reply

 BSOD - whocrashed points to cdd.dll and kernel




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD WhoCrashed states 0x124 (0x0, 0xFFFFFA80091D0028, 0xB4672000, 0xC
Hello, I keep getting BSOD when playing Diablo3 or Starcraft 2. I have not seen the BSOD happen anytime other then when I am playing those two games. I have tried to run SFC and got the Windows Resource Protection did not find any integrity violations. I have attached the SF diagnostic...
BSOD Help and Support
Multiple BSOD different reasons acording to WhoCrashed
Hello guys! New here so don't be harsh. I need some help with my laptop. I'm getting BSOD errors since I start using my 2nd screen. I think it over heats. That's just my theory. So who can help me understand my dump files and how can I upload them or something like that? :) I'll be...
BSOD Help and Support
BSOD's, WhoCrashed says ntoskrnl.exe
Hi guys, PC noob builder here. 3 weeks ago I built up a gaming pc for my son (specs are in my profile for those interested). The build went very well considering it was my first time ever (prior to this my most adventurous attempt inside a case was switching out a bad video card). I used the...
BSOD Help and Support
BSOD problem + screenshots (bluescreenview, whocrashed) pls help!
Hey guys, Recently my (relatively new) PC, has been crashing multiple times a day, for no apparent reason, giving a blue screen of death. Usually the main error is IRQL_NO_LESS_OR_EQUAL, but this also varies sometimes to MEMORY_MANAGEMENT or NTFS_FILE_SYSTEM. Some research showed me that it...
BSOD Help and Support
Randoms BSOD since ~1 week. WhoCrashed - ntoskrnl.exe and ntkrnlmp.exe
Hello there, After browing the Internet for about 5 full days and still getting my BSODs, I'm creating this thread because of how desperate this is making me. I've tried formating and reinstalling Windows three times, with two different boot ISOs. The second seemed to worked better than the...
BSOD Help and Support
New Windows kernel mode flaw points to future attack vectors
More - New Windows kernel mode flaw points to future attack vectors
News


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 05:54.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App