Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD - whocrashed points to cdd.dll and kernel

20 Aug 2013   #31
YoYo155

Windows 10
 
 

I starting to believe its a faulty motherboard.
I'll ask for help with this one, I hope it will come soon enough.


My System SpecsSystem Spec
.
20 Aug 2013   #32
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

James all that dump stuff is way over my head but try these


http://www.superantispyware.com/

http://www.malwarebytes.org/products/malwarebytes_free/(do again)

http://www.bleepingcomputer.com/download/adwcleaner/download from bleeping computer

then try the two rootkits from here Free Malware Removal Tools

Have you another machine to try that RAM in? and have you tried swapping the original stuff out for some basic RAM sticks?

Two more things you can do is
this PSU - Jump Start

and
http://www.sevenforums.com/vip/257690-psu-how-test.html#post2130086

Please DO NOT try to disassemble the device yourself.
One final thing correct volts DO NOT mean correct current think of it like a car battery that has the correct volts showing but no charge (current / amps) enough to swing it over and give you ignition as well.
My System SpecsSystem Spec
20 Aug 2013   #33
jamestcoop

Win7 Home Premium 64bit 6.1.7601 Service Pack 1
 
 

I am still looking for a solution. I opened msinfo32 and ran a search for "atk" of which there are 2 entries. The ACPI utility software and an error report showing this:
Quote:
8/20/2013 12:01 AM Windows Error Reporting Fault bucket , type 0
Event Name: PnPDriverNotFound
Response: Not available
Cab Id: 0

Problem signature:
P1: x64
P2: ACPI\ATK0110
P3: 
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
C:\Windows\Temp\DMID93E.tmp.log.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_x64_7b90e53f6497da 36d01d2c8167badd7549330a6_cab_0624d94d

Analysis symbol: 
Rechecking for solution: 0
Report Id: 987df072-092b-11e3-8c48-f8ea401abb06
Report Status: 6
I should be running the updated version (ATK0110 driver for WindowsXP/Vista/Win7 32&64-bit from Drivers and Download (M4A77TD PRO) [Official Site - Main Page]). From this same site I downloaded and installed the latest version of "ASUS AMD Cool&Quiet utility V 2.18.01 for Windows XP/XP 64bit/Vista 32bit/Vista 64bit/7 32bit/7 64bit" as well.

It seems like the main problems are when the computer goes into sleep mode now it won't come back out and I have to manually reset which seems bad for the computer to have to do all the time. I am considering removing power saving options so it won't go to sleep mode but I don't want to have to shut down my computer every time I need to go do something else for a while...
My System SpecsSystem Spec
.

20 Aug 2013   #34
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

James I noticed you are downloading the AMD stuff that is for the power options?? Have you seen this? How to enable AMD Cool'n'Quiet Feature ? - YouTube I know it is an XP on a MSI board but might be of help.

I looked in here too don't know if you have or not Search Drivers and Downloads under all chipsets and processors.

Now it might not be of any consequence but maybe the NVidia drivers are messing with the AMD stuff??
My System SpecsSystem Spec
20 Aug 2013   #35
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hello jamestcoop.

Can you post following the Blue Screen of Death (BSOD) Posting Instructions for one more time?
My System SpecsSystem Spec
20 Aug 2013   #36
jamestcoop

Win7 Home Premium 64bit 6.1.7601 Service Pack 1
 
 

Thank you all for the help! I know we can figure this out (hopefully without me spending hundreds on a new mobo/etc).

I downloaded and ran (in series) each of the programs from:
SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!
and
http://www.malwarebytes.org/products...bytes_free/(do again)
and
http://www.bleepingcomputer.com/down...eaner/download from bleeping computer

With limited success. The first (superanti) noticed a few ad tracking cookies which were quarantined/removed without issue. The other 2 programs brought up nothing doing full scans (not quick scans).

Your link to Kaspersky confuses me (here Free Malware Removal Tools) as I can only see 1 rootkit (PMaxKiller arrowdownload [ZIP, 101 KB],[EXE, 117 KB] 1.0.1 Rootkit.Win32.PMax) but this says Win32 and I am running 64bit. Does that matter or should I just use the 32 version? Is there another rootkit on this site I am missing?

I am very wary of hacking the hardware to try the PSU jump start as you linked. The computer is on right now so obviously the PSU does turn on. What would doing the jump start prove other than that the PSU powers up?

The other PSU link (PSU - How to Test) is in a VIP section which I don't have access to whether logged in or not so I don't know what is on this page, sorry.

I appear to have the current version of AMD Cool'n'Quiet installed and working. I rebooted to the bios settings and it is enabled.

Arc, I don't know if my previous dump files will help (here http://www.sevenforums.com/attachmen...iles080613.zip and here http://www.sevenforums.com/attachmen...idumpfiles.zip and here http://www.sevenforums.com/attachmen...amestcoop4.zip and most recently here http://www.sevenforums.com/attachmen...op08202013.zip).

I've also attached a new as of right now SFDiagnostics zip file.

Thanks again everyone!
My System SpecsSystem Spec
20 Aug 2013   #37
jamestcoop

Win7 Home Premium 64bit 6.1.7601 Service Pack 1
 
 

Quote   Quote: Originally Posted by ICit2lol View Post
James I noticed you are downloading the AMD stuff that is for the power options?? Have you seen this? How to enable AMD Cool'n'Quiet Feature ? - YouTube I know it is an XP on a MSI board but might be of help.

I looked in here too don't know if you have or not Search Drivers and Downloads under all chipsets and processors.

Now it might not be of any consequence but maybe the NVidia drivers are messing with the AMD stuff??
This has got me thinking. The motherboard is an ASUS M4A77TD Pro (here M4A77TD PRO - Motherboards - ASUS) and the original graphics card it came with is a Gigabyte GV-R435OC-512I (here GIGABYTE - Graphics Card - ATI - PCI Express Solution - Radeon HD 4000 series - GV-R435OC-512I). I installed (about 8 months ago) a new graphics card the Nvidia GTX GeForce 550 Ti (official site here GeForce GTX 550 Ti | GeForce).

Now I have since reformatted the SSD about 3 times and reinstalled Windows 7 so there shouldn't be any lingering AMD (old graphics card) driver or other software still on my system. Is that right or will drivers persist over a format and reinstall of the OS?

I didn't have any problems for 6-7 months using the new Nvidia graphics card until about a month ago now.

The system seems stable while in use but the main problems now are getting it to turn on at all or return from sleep mode...
My System SpecsSystem Spec
20 Aug 2013   #38
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Mate I am also framing the same idea that YoYo suggested, but as a last try ... do two things.

For an undetermined stop 0xA, let us concentrate on the virus scanner at first, and next the other drivers.

Uninstall Avast using Avast Uninstall Utility. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one (Just for safety reason; no expecting any virus to be caught).

And after that, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Let us know the results, with the subsequent crash dumps, if any.
My System SpecsSystem Spec
20 Aug 2013   #39
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

James look down the listings and you need the TDSS Killer that is the main rootkit .exe
My System SpecsSystem Spec
20 Aug 2013   #40
jamestcoop

Win7 Home Premium 64bit 6.1.7601 Service Pack 1
 
 

Ok ICit2lol I downloaded and ran TDSSKiller and it didn't find any issues.

My luck today has been pretty good; no blue screens. I am currently running an old graphics driver (version 311.06) which was updated by windows updates after my last format and reinstall of Win7.

When I previously attempted to update to the newer version of this driver here Drivers | GeForce (I tried both 314.22 and 320.49) I was getting regular blue screens.

I am wary to update to the newer drivers (326.80 is in Beta and was just released today).

I am going to give it a couple days on the older driver. I will let you all know if I still am having issues.
My System SpecsSystem Spec
Reply

 BSOD - whocrashed points to cdd.dll and kernel




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD WhoCrashed states 0x124 (0x0, 0xFFFFFA80091D0028, 0xB4672000, 0xC
Hello, I keep getting BSOD when playing Diablo3 or Starcraft 2. I have not seen the BSOD happen anytime other then when I am playing those two games. I have tried to run SFC and got the Windows Resource Protection did not find any integrity violations. I have attached the SF diagnostic...
BSOD Help and Support
Multiple BSOD different reasons acording to WhoCrashed
Hello guys! New here so don't be harsh. I need some help with my laptop. I'm getting BSOD errors since I start using my 2nd screen. I think it over heats. That's just my theory. So who can help me understand my dump files and how can I upload them or something like that? :) I'll be...
BSOD Help and Support
BSOD's, WhoCrashed says ntoskrnl.exe
Hi guys, PC noob builder here. 3 weeks ago I built up a gaming pc for my son (specs are in my profile for those interested). The build went very well considering it was my first time ever (prior to this my most adventurous attempt inside a case was switching out a bad video card). I used the...
BSOD Help and Support
BSOD problem + screenshots (bluescreenview, whocrashed) pls help!
Hey guys, Recently my (relatively new) PC, has been crashing multiple times a day, for no apparent reason, giving a blue screen of death. Usually the main error is IRQL_NO_LESS_OR_EQUAL, but this also varies sometimes to MEMORY_MANAGEMENT or NTFS_FILE_SYSTEM. Some research showed me that it...
BSOD Help and Support
Randoms BSOD since ~1 week. WhoCrashed - ntoskrnl.exe and ntkrnlmp.exe
Hello there, After browing the Internet for about 5 full days and still getting my BSODs, I'm creating this thread because of how desperate this is making me. I've tried formating and reinstalling Windows three times, with two different boot ISOs. The second seemed to worked better than the...
BSOD Help and Support
New Windows kernel mode flaw points to future attack vectors
More - New Windows kernel mode flaw points to future attack vectors
News


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 03:30.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App