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Windows 7: BSOD - whocrashed points to cdd.dll and kernel


04 Aug 2013   #1
jamestcoop

Win7 Home Premium 64bit 6.1.7601 Service Pack 1
 
 
BSOD - whocrashed points to cdd.dll and kernel

Hi. Thank you all for your help.

My computer has been getting BSOD memory dump errors for a couple of weeks now and I have tried many tools to pin down the error but at this point I need some expert guidance.

Steps I've taken so far:
Booting to safe mode and restoring to an earlier configuration before bsod started.
Uninstalling nvidia graphics card driver updates since after that driver update is when the problems first appeared (this could be synchronicity and not related).
Uninstalling and reinstalling everything but the OS.
Formatting the ssd and reinstalling a fresh copy of win7 using an older nvidia graphics driver that I knew to work for months without problems in the past.
Ran Memtest86+ for 3 passes with 0 errors reported in memory

Utilities for error checking I already installed:
WhoCrashed
NirSoft tools
Win Debugger utilities (windbgx64)
Driver Verifier

I still get the bsod. Most recently while playing Warframe but it's not always while gaming. Additionally the computer won't come back from sleep mode some times. When it does bsod it won't always restart correctly (the blue/on light will light up but nothing displays on the monitor and there is no sound of windows starting up so I am thinking it isn't getting past POST).

WhoCrashed seems to point to CDD.DLL and the kernel as the culprits but from what I've read they probably (hopefully) are fine and those were the services that were requesting information from the broken utility/driver when the bsod happens.

I've attached the memory dump file. Is there any other information you need?

Thanks in advance!!!!!!!!!!!!!!!!!!


My System SpecsSystem Spec
04 Aug 2013   #2
YoYo155

Windows 7 Home Premium x64
 
 

I would start by running Driver Verifier, following this tutorial | Driver Verifier - Enable and Disable

Post back with the new dump files!
My System SpecsSystem Spec
04 Aug 2013   #3
jamestcoop

Win7 Home Premium 64bit 6.1.7601 Service Pack 1
 
 

Ok I started Driver Verifier selecting everything but Windows components.

I put the computer to sleep while I went to run an errand. When I came back I moved the mouse, it came out of sleep mode, and about 1 second later bsod memory dump.

After the bsod the screen goes blank and is not responsive so I restarted the computer with the restart button on the tower. After restart I selected windows in safe mode with networking and after the windows splash screen loaded but before I could log in there was another bsod memory dump.

Attached is the new dump and other compressed files.

Thanks again for all your help!!
My System SpecsSystem Spec
04 Aug 2013   #4
jamestcoop

Win7 Home Premium 64bit 6.1.7601 Service Pack 1
 
 

I don't know if this helps, but here is what WhoCrashed said about the most recent problems:

"On Mon 8/5/2013 1:41:22 AM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: Unknown (0xFFFFF80002C7FC00)
Bugcheck code: 0x1A (0x411, 0xFFFFF6FC5000F7C8, 0x84600001A3FF3882, 0xFFFFF6FC5000F7C1)
Error: MEMORY_MANAGEMENT
Bug check description: This indicates that a severe memory management error occurred.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
A third party driver was identified as the probable root cause of this system error.
Google query: MEMORY_MANAGEMENT



On Sat 8/3/2013 11:37:20 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\080313-7503-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75C00)
Bugcheck code: 0x4E (0x7, 0x195A87, 0x1, 0x0)
Error: PFN_LIST_CORRUPT
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that the page frame number (PFN) list is corrupted.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sun 7/28/2013 10:50:30 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\072813-9313-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x6F880)
Bugcheck code: 0x4E (0x9A, 0x14B281, 0x1, 0x0)
Error: PFN_LIST_CORRUPT
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that the page frame number (PFN) list is corrupted.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. "
My System SpecsSystem Spec
05 Aug 2013   #5
YoYo155

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by jamestcoop View Post
Ok I started Driver Verifier selecting everything but Windows components.

I put the computer to sleep while I went to run an errand. When I came back I moved the mouse, it came out of sleep mode, and about 1 second later bsod memory dump.

After the bsod the screen goes blank and is not responsive so I restarted the computer with the restart button on the tower. After restart I selected windows in safe mode with networking and after the windows splash screen loaded but before I could log in there was another bsod memory dump.

Attached is the new dump and other compressed files.

Thanks again for all your help!!
The latest dump wasn't included in the last file you uploaded.

This one:

Quote:
"On Mon 8/5/2013 1:41:22 AM GMT your computer crashed
You can upload it separately, you'll find it in a folder called minidump:
C:\Windows\minidump\
Look for a file from 8/5/2013.
If you're having issues uploadig | Screenshots and Files - Upload and Post in Seven Forums
My System SpecsSystem Spec
05 Aug 2013   #6
jamestcoop

Win7 Home Premium 64bit 6.1.7601 Service Pack 1
 
 

Sorry I thought I followed the instructions correctly but I guess not.

Since then it has BSOD'ed another 3-4 times and I've included the new SF zipped folder and the more recent mini dump file in this post.

This is really frustrating! Thanks again for your help in figuring this out
My System SpecsSystem Spec
06 Aug 2013   #7
YoYo155

Windows 7 Home Premium x64
 
 

Driver Verifier wasn't enabled.

Follow this tutorial instead | Using Driver Verifier to identify issues with Drivers
My System SpecsSystem Spec
06 Aug 2013   #8
jamestcoop

Win7 Home Premium 64bit 6.1.7601 Service Pack 1
 
 

Here are some more. Driver verifier was on this time I hope!

On Tue 8/6/2013 6:48:18 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\080613-11466-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75C00)
Bugcheck code: 0x1A (0x411, 0xFFFFF6FC50051288, 0x81800000BE9C3882, 0xFFFFF6FC50051281)
Error: MEMORY_MANAGEMENT
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a severe memory management error occurred.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Tue 8/6/2013 6:48:18 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0x16F9B2)
Bugcheck code: 0x1A (0x411, 0xFFFFF6FC50051288, 0x81800000BE9C3882, 0xFFFFF6FC50051281)
Error: MEMORY_MANAGEMENT
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 311.06
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 311.06
Bug check description: This indicates that a severe memory management error occurred.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 311.06 , NVIDIA Corporation).
Google query: NVIDIA Corporation MEMORY_MANAGEMENT



On Tue 8/6/2013 2:19:11 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\080613-8096-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75C00)
Bugcheck code: 0x1A (0x5001, 0xFFFFF780C0000000, 0x4F82, 0x4F83FFFFFFF6)
Error: MEMORY_MANAGEMENT
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a severe memory management error occurred.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Tue 8/6/2013 5:05:06 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\080513-9375-01.dmp
This was probably caused by the following module: ???????????.sys (Unloaded_???????????+0x1A)
Bugcheck code: 0x1A (0x5005, 0xFFFFF70001080000, 0xBC9, 0x1E54)
Error: MEMORY_MANAGEMENT
Bug check description: This indicates that a severe memory management error occurred.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: ???????????.sys .
Google query: ???????????.sys MEMORY_MANAGEMENT



On Tue 8/6/2013 4:10:27 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\080513-10062-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75C00)
Bugcheck code: 0x1E (0xFFFFFFFFC000001D, 0xFFFFF80002FC1328, 0x0, 0xFFFFFA8006A50800)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Tue 8/6/2013 2:16:54 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\080513-7519-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75C00)
Bugcheck code: 0x1A (0x5003, 0xFFFFF780C0000000, 0xDB5, 0xDB300001B62)
Error: MEMORY_MANAGEMENT
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a severe memory management error occurred.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Tue 8/6/2013 2:15:44 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\080513-10108-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75C00)
Bugcheck code: 0x1A (0x5003, 0xFFFFF70001080000, 0x2474, 0x2462000048E0)
Error: MEMORY_MANAGEMENT
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a severe memory management error occurred.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
My System SpecsSystem Spec
06 Aug 2013   #9
YoYo155

Windows 7 Home Premium x64
 
 

Remove ATK0110 ACPI Utility:
Code:
ASACPI.sys   Mon Mar 28 05:30:36 2005
Driver Reference Table - ASACPI.sys
My System SpecsSystem Spec
06 Aug 2013   #10
jamestcoop

Win7 Home Premium 64bit 6.1.7601 Service Pack 1
 
 

Thank you so much for the information.

How do I go about removing this ACPI utility? Do I need to replace it with something else or can I just delete it somehow and be good to go?

I was looking for an updated version of this utility which took me to this (ATK0110 ACPI UTILiTY - Drivers - Windows 7) which took me to this (ASUS Motherboard : World’s 1st MB to Obtain WHQL Certification !) which took me to this (ASUSTeK Computer Inc. -Support- Drivers and Download Tools).

Is this the right direction or can I just delete the utility? How do I do that? Sorry for being clueless. Thank you for all this help. I really do appreciate it.

Also, any tutorial you can direct me to which might help me understand how you knew this was the utility causing the crashes/bsods? Thanks again!
My System SpecsSystem Spec
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 BSOD - whocrashed points to cdd.dll and kernel




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