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Windows 7: Frequent crashes

04 Aug 2013   #1
klaberte

Windows 7 Professional
 
 
Frequent crashes

After leaving my computer on, I frequently come back to find it shut off. When I try to restart, I get the safe mode startup option, asking if I want to start in safe mode. Diagnostics are attached. This is an HP laptop, although all those details should be in the attached. Any help would be most appreciated.


My System SpecsSystem Spec
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04 Aug 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

First, we want to make sure the computer is saving your dump files. Go to Control Panel -> System -> Advanced System Settings -> Startup and Recovery [Settings] Make sure that "Write Debugging Information" is set to Small Memory Dump (256kb) if it is not already.
Create a Dump File when you get a BSOD
Next, make sure that the folder C:\Windows\Minidump exists. If not, create it (allow permission if asked). Make sure any dumps you want to analyze, whether yours or others', are in this folder. You can ZIP/RAR the files and send them to someone else to analyze as well.

Please 'Grab all' and upload a new zip:
Blue Screen of Death Posting Instructions
My System SpecsSystem Spec
10 Aug 2013   #3
klaberte

Windows 7 Professional
 
 

OK, thanks! I've made those changes and will wait for the next BSOD, then re-collect and re-upload.
My System SpecsSystem Spec
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16 Aug 2013   #4
klaberte

Windows 7 Professional
 
 
still no minidump

I find no contents in the minidump, although it appears the computer crashed just before I took this snapshot.

I also noticed that c:\Minidump folder was marked "Read Only" (which I have since changed). Still, I would have thought a system function like providing a minidump would have ignored that flag.

Grateful if you can find any information in what I am posting. If not, I'll keep crossing my fingers for the minidump next crash.
My System SpecsSystem Spec
16 Aug 2013   #5
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Reduce items at start up:
Performing a Clean Startup in Windows 7

Add, or Remove Startup Programs in Windows 7
Antivirus software is basically whats just needed there.

Uninstall any current antivirus installed on your system. Replace with Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:
Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

Help protect your PC with Microsoft Security Essentials

Malwarebytes Free
  • Do not start the trial version of MalwareBytes
You may also take a look at:
Good & Free System Security Combination
Make scans with -
TDSSKiller Rootkit Removal Utility Free Download | Kaspersky Lab US

Online Virus Scanner Eset
Use the System File Checker tool and Run Disk Check:
Repair Windows 7 System Files with System File Checker

Run Disk Check in Windows 7 for Bad Sectors & Errors
Upload a screenshot using:
CrystalDiskInfo
For how to upload a screenshot or file, read here

Test your Hard Drive by running:
Hard Drive Diagnostic Procedure
Monitor hardware temperature with system monitoring software like Speccy or HWMonitor:
Piriform - Speccy

CPUID - HWMonitor
My System SpecsSystem Spec
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