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Windows 7: Computer Freezes/Locks at welcome screen or desktop

04 Aug 2013   #1
dewviking

Windows 7 Ultimate 64bit
 
 
Computer Freezes/Locks at welcome screen or desktop

Hello,

I recently started getting intermittent freezes at the welcome screen or desktop (No new programs had been installed for weeks). At first, they happened every few reboots, and progressed to the point of happening after each reboot.

A few days ago I decided to perform a clean install in an attempt to track down the issue. After the installation completed, I installed the motherboard drivers and let Windows begin the automatic updating process. The computer worked fine until this morning, when I encountered my first freeze. Aside from the windows installation, here are the programs I have installed:

Mozilla
Google Chrome
Steam
Deathadder (drivers)
Nvidia Experience (drivers)
Filezilla
CCleaner
Origin (for BF3)
Core Temp (Monitor CPU Temp)
Itunes
TeamSpeak 3
Microsoft Office 2010
MSI Afterburner (Monitor GPU Temp)

The only programs installed today were MSI, Nvidia Experience and Itunes.


My computer loads safe mode w/networking each attempt. It also loads Windows when I perform a selective start using no services or start items, and when only Microsoft services are de-selected.


I use CCleaner for the purposes of clearing temp. files and do not utilize the registry cleaning portion.

Should I assume a Microsoft service is the culprit?

How should I go about troubleshooting this issue?

Thanks,
Daniel


My System SpecsSystem Spec
.
05 Aug 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by dewviking View Post


My computer loads safe mode w/networking each attempt.
Hi dewviking.

Boot into Safe mode with networking and post it following the Blue Screen of Death (BSOD) Posting Instructions.

It will help us to answer your question properly.
My System SpecsSystem Spec
05 Aug 2013   #3
dewviking

Windows 7 Ultimate 64bit
 
 

My apologies. Here are the results from the SF diagnostic tool.
My System SpecsSystem Spec
.

06 Aug 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Code:
Event[6117]:
  Log Name: System
  Source: Service Control Manager
  Date: 2013-08-05T16:58:54.237
  Event ID: 7026
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Antec1100
  Description: 
The following boot-start or system-start driver(s) failed to load: 
AppleCharger
discache
MpFilter
spldr
Wanarpv6
I would suggest you to Uninstall Gigabyte On/Off Charger. Also uninstall the remote access programs like Remote Access IPv6 .
My System SpecsSystem Spec
06 Aug 2013   #5
dewviking

Windows 7 Ultimate 64bit
 
 

I have uninstalled Gigabytes on/off charge and disabled IPV6 in the registry. The computer booted twice consecutively and did not hang at the desktop.

I have attached a new version of the SF Diagnostic tool for verification. Would you mind double checking the logs to make sure everything appears in order?

Thanks,
Daniel
My System SpecsSystem Spec
06 Aug 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

No more data upload is needed before it problems again.

Take your time. Let us know how the computer is working.
My System SpecsSystem Spec
07 Aug 2013   #7
dewviking

Windows 7 Ultimate 64bit
 
 

My computer has performed well until a few minutes ago (rebooted computer for the evening and encountered two freezes at welcome screen back to back). To my knowledge, the only modifications made to my computer have been the addition of iCloud and importing pictures/music.
My System SpecsSystem Spec
12 Aug 2013   #8
dewviking

Windows 7 Ultimate 64bit
 
 

Update: I left my computer running safe mode for about a day. Upon rebooting the computer did not freeze at the desktop (this was yesterday). Tonight I rebooted the computer only to find the same freezing issues at the welcome screen/desktop.


Here are the logs from my computer:
My System SpecsSystem Spec
13 Aug 2013   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

No BSOD.

Those random freezes may be caused either by software, or by hardware. At first try to eliminate the chance that the freezes are being caused by Software by free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept then restart.
Is it still behaving the same? Let us know.
My System SpecsSystem Spec
13 Aug 2013   #10
dewviking

Windows 7 Ultimate 64bit
 
 

I have disabled all startup programs (except the Anti Virus). It took three reboots to reach a working desktop (the first attempt froze at the welcome screen and the second froze at the desktop after about 30 seconds).

To elaborate on the freezes:

My computer will show hard drive activity (blue light is blinking on the tower) and you can hear disc searching.

When the freeze occurs at the welcome screen, the cursor loading icon (small circle) stops spinning and the hard drive light stops showing activity (in addition to the hard drive no longer audibly searching/loading).

When my computer freezes at the desktop, usually it will load for about 15 seconds and then freeze right after refreshing the desktop icons (mouse freezes at center of screen), hard drive stops loading and the light shows no activity.

I left the computer at both states for over an hour only to show no progress. Now I just force the computer to shut down when it hangs.

I tested the memory last month when these problems started (no errors with any of the sticks in slot 1 at 7+hrs of memtest 86)

The hard drive is Western Digital (just ran their in house hard drive testing program and came up with no hard drive errors)


What should I try next?

Thank you again for the assistance in tracking down this issue.
My System SpecsSystem Spec
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 Computer Freezes/Locks at welcome screen or desktop




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