Random BSOD and application crashes

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  1. Posts : 7
    Windows 7 Ultimate x64
       #1

    Random BSOD and application crashes


    Had a few similar (although not as serious issues) a few months back which reformatting seemed to fix, however just recently it has started to happen again.

    About 1 month ago issues started appearing again including the following symptons:
    - Google Chrome crashing (Aw, Snap! message) during normal browser and often during youtube videos.
    - Sound glitching during youtube
    - Dota 2 crashing to desktop fairly often, also in game everything would freeze maybe every 30mins. Game would continue to play fine after it stops freezing
    - Steam randomly closing even if just sitting idle
    - Installers often failing / becoming corrupt even when used previously
    (note - when an application crashes I do not get a BSOD)
    - When I do get a BSOD I get all different types and never really the same error, I have quite a few in the last few days which should be visible from the attached file.

    To try and fix this issue I tried various things such as running:
    - Running memtest 86+ for 24 hour period (no errors returned)
    - Taking out sound card (Asus Xonar DG) and using onboard
    - Running a different set of RAM and only 1 stick
    - Resetting Bios back to default
    - Updated Bios firmware
    - Installing ATI beta drivers for my card

    Lastly I just reformatted my computer with just the base minimum installed on it. Not only is it still crashing but things such as my games are crashing consistently while in the menu. Civilization 5 barely loads at all (although when I get into game it plays totally fine with no crashes).

    Starting to running out of ideas and thinking it may be mobo / HD / gfx relates but not sure what would be the best way to put this into practice?

    Have attached a dump of the items using the required format and attached below. Please let me know if you need any additional info.

    Thank you for your help.

    ps. My computer specs are attached to my profile if you need those details
      My Computer


  2. Posts : 7
    Windows 7 Ultimate x64
    Thread Starter
       #2

    It is amazing what I can accomplish when I actually have time off from work to try and fix things. I have been looking in BSOD viewer and it appears these tend to be the two items that is causing my PC to crash:
    - SYSTEM_SERVICE_EXCEPTION - ntoskml.exe
    - RESOURCE_NOT_OWNED - ntfs.sys and ntoskml.exe
    - PAGE_FAULT_IN_NON_PAGED_AREA - ntfs.sys and ntoskml.exe
    - KMODE_EXCEPTION_NOT_HANDLED - ntoskml.exe

    Will do a bit more poking around and see if I can find more info.

    FYI one more item my OCZ Vertex 3 was formatted before I did my last reinstall in w7. I did have some issues when I first received it (2yrs+ ago) but a firmware update had fixed that totally.

    I did run checkdisk on the drive in case this was the fault but come back totally clean.
      My Computer


  3. Posts : 7
    Windows 7 Ultimate x64
    Thread Starter
       #3

    Managed to play a couple hours of civilisation tonight with no problems. Came back a few hours later and could not even get past the load screen.
      My Computer

  4.    #4

    Is this is a custom build?

    writhziden said:
    There seems to be a problem with your Windows installation. Please follow the Windows Genuine and Activation Issue Posting Instructions. Post the results in your next post; do not start a new thread.
      My Computer


  5. Posts : 7
    Windows 7 Ultimate x64
    Thread Starter
       #5

    Yes, this is a custom build. No real hardware changes except a new gfx and more ram. Has been running flawlessly for 2 years+
      My Computer


  6. Posts : 7
    Windows 7 Ultimate x64
    Thread Starter
       #6

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-Q6MMK-KYK6X-VKM6G
    Windows Product Key Hash: 289NoAWl2ZoVfuieux/315WkDIc=
    Windows Product ID: 00426-OEM-8992662-00173
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {FDAC6151-6512-41E6-8B8C-39A517D80E48}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130318-1533
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FDAC6151-6512-41E6-8B8C-39A517D80E48}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VKM6G</PKey><PID>00426-OEM-8992662-00173</PID><PIDType>2</PIDType><SID>S-1-5-21-1465460577-4004871196-3931574216</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P2.20</Version><SMBIOSVersion major="2" minor="7"/><Date>20120629000000.000000+000</Date></BIOS><HWID>CE8A3B07018400FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Australia Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600173-02-3081-7601.0000-2162013
    Installation ID: 019646689660210420454373294350798315494294149704699042
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: VKM6G
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 6/08/2013 5:38:14 PM
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 8:5:2013 08:38
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAIAAAADAAAAAQABAAEAHKImUSkN8t986R5E8D1G9jrXsHmKmzylPfVqLS5z
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			ALASKA		A M I
      FACP			ALASKA		A M I
      HPET			ALASKA		A M I
      MCFG			ALASKA		A M I
      ASF!			INTEL 		 HCG
      SSDT			Intel_		AoacTabl
      AAFT			ALASKA		OEMAAFT 
      SSDT			Intel_		AoacTabl
      SSDT			Intel_		AoacTabl
      SSDT			Intel_		AoacTabl
      BGRT			ALASKA		A M I
      SLIC			_ASUS_		Notebook
      My Computer

  7.    #7

    Unfortunately, you appear to have a counterfeit installation, you seem to have a Asus OEM_SLP key on a retail motherboard, please format and install with a genuine key.

    As a result, of being counterfeit, your system will be near impossible to debug and most likely has many security vulnerabilities, causing further difficulties.
      My Computer


  8. Posts : 7
    Windows 7 Ultimate x64
    Thread Starter
       #8

    Yup, knew this a bad copy of Windows. Was just temporary until I could download the iso for Windows Home Premium x64. Here is my update of the issue since.

    - Installed Windows onto a new HD (Samsung 840 250gb vs Vertex 3)
    - Swapped Gfx card to my older card (7970 to gtx 570)
    - Reverted back to onboard sound and removed soundcard
    - Tried single / dual sticks of G.Skill 4gb (1333mhz) and 8gb (1600mhz) RAM
    - Removed heatsink, reapplied thermal paste and reattached heatsink

    Went as far as using a spare older board I have (Asus P8Z77-V LX to ASRock Z68 Extreme4) and applied all my components and then followed the same steps as above and still had the same issues.

    Only two pieces of hardware that I couldn't swap out as I don't have spares are:

    - CPU - i5 2500k
    - PSU - Corsair TX850

    Don't really know what else can be done except replacing my PSU and hoping that it is the issue.
      My Computer

  9.    #9

    Have you installed a genuine OS now?
      My Computer


  10. Posts : 7
    Windows 7 Ultimate x64
    Thread Starter
       #10

    Yes I have.

    I have grabbed all the files again from a totally fresh install (on another mobo).

    I have had a couple of BSOD but it hasn't picked created any minidumps for them. I will force it to have a couple of more BSODs in the morning and post up here again.

    Thinking about just grabbing another PSU tomorrow and trying that out, if not looks like it will be a new CPU and mobo. Have tested out all the components except these two.

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-YJGW3-JDKD7-CX94H
    Windows Product Key Hash: nUMEKiHq8DsCiF8tHbf/6YSRNAw=
    Windows Product ID: 00359-OEM-9818797-42345
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {44597D43-5DB1-4A45-BAF0-5CDE6CDDC59C}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_rtm.101119-1850
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{44597D43-5DB1-4A45-BAF0-5CDE6CDDC59C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CX94H</PKey><PID>00359-OEM-9818797-42345</PID><PIDType>8</PIDType><SID>S-1-5-21-681469952-3067767156-4062523815</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1902</Version><SMBIOSVersion major="2" minor="7"/><Date>20130412000000.000000+000</Date></BIOS><HWID>84E93D07018400FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Australia Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00196-187-942345-02-3081-7601.0000-2202013
    Installation ID: 009414035293217715792193650382814733612714450926479732
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: CX94H
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 8/08/2013 10:29:27 PM
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAEAAAAEAAAAAQABAAEAHKIujCgNClNWrjrXipuygjylPfW21C5z
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			ALASKA		A M I
      FACP			ALASKA		A M I
      HPET			ALASKA		A M I
      MCFG			ALASKA		A M I
      FPDT			ALASKA		A M I
      SSDT			SataRe		SataTabl
      BGRT			ALASKA		A M I
      SSDT			SataRe		SataTabl
      SSDT			SataRe		SataTabl
    The iso obtained for this install was from http://msft.digitalrivercontent.net/win/X17-24209.iso
      My Computer


 
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