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Windows 7: Random BSOD and application crashes

04 Aug 2013   #1
Baaathesheep

Windows 7 Ultimate x64
 
 
Random BSOD and application crashes

Had a few similar (although not as serious issues) a few months back which reformatting seemed to fix, however just recently it has started to happen again.

About 1 month ago issues started appearing again including the following symptons:
- Google Chrome crashing (Aw, Snap! message) during normal browser and often during youtube videos.
- Sound glitching during youtube
- Dota 2 crashing to desktop fairly often, also in game everything would freeze maybe every 30mins. Game would continue to play fine after it stops freezing
- Steam randomly closing even if just sitting idle
- Installers often failing / becoming corrupt even when used previously
(note - when an application crashes I do not get a BSOD)
- When I do get a BSOD I get all different types and never really the same error, I have quite a few in the last few days which should be visible from the attached file.

To try and fix this issue I tried various things such as running:
- Running memtest 86+ for 24 hour period (no errors returned)
- Taking out sound card (Asus Xonar DG) and using onboard
- Running a different set of RAM and only 1 stick
- Resetting Bios back to default
- Updated Bios firmware
- Installing ATI beta drivers for my card

Lastly I just reformatted my computer with just the base minimum installed on it. Not only is it still crashing but things such as my games are crashing consistently while in the menu. Civilization 5 barely loads at all (although when I get into game it plays totally fine with no crashes).

Starting to running out of ideas and thinking it may be mobo / HD / gfx relates but not sure what would be the best way to put this into practice?

Have attached a dump of the items using the required format and attached below. Please let me know if you need any additional info.

Thank you for your help.

ps. My computer specs are attached to my profile if you need those details


My System SpecsSystem Spec
.
04 Aug 2013   #2
Baaathesheep

Windows 7 Ultimate x64
 
 

It is amazing what I can accomplish when I actually have time off from work to try and fix things. I have been looking in BSOD viewer and it appears these tend to be the two items that is causing my PC to crash:
- SYSTEM_SERVICE_EXCEPTION - ntoskml.exe
- RESOURCE_NOT_OWNED - ntfs.sys and ntoskml.exe
- PAGE_FAULT_IN_NON_PAGED_AREA - ntfs.sys and ntoskml.exe
- KMODE_EXCEPTION_NOT_HANDLED - ntoskml.exe

Will do a bit more poking around and see if I can find more info.

FYI one more item my OCZ Vertex 3 was formatted before I did my last reinstall in w7. I did have some issues when I first received it (2yrs+ ago) but a firmware update had fixed that totally.

I did run checkdisk on the drive in case this was the fault but come back totally clean.
My System SpecsSystem Spec
05 Aug 2013   #3
Baaathesheep

Windows 7 Ultimate x64
 
 

Managed to play a couple hours of civilisation tonight with no problems. Came back a few hours later and could not even get past the load screen.
My System SpecsSystem Spec
.

05 Aug 2013   #4
x BlueRobot

 

Is this is a custom build?

Quote   Quote: Originally Posted by writhziden
There seems to be a problem with your Windows installation. Please follow the Windows Genuine and Activation Issue Posting Instructions. Post the results in your next post; do not start a new thread.
My System SpecsSystem Spec
05 Aug 2013   #5
Baaathesheep

Windows 7 Ultimate x64
 
 

Yes, this is a custom build. No real hardware changes except a new gfx and more ram. Has been running flawlessly for 2 years+
My System SpecsSystem Spec
06 Aug 2013   #6
Baaathesheep

Windows 7 Ultimate x64
 
 

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-Q6MMK-KYK6X-VKM6G
Windows Product Key Hash: 289NoAWl2ZoVfuieux/315WkDIc=
Windows Product ID: 00426-OEM-8992662-00173
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {FDAC6151-6512-41E6-8B8C-39A517D80E48}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{FDAC6151-6512-41E6-8B8C-39A517D80E48}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VKM6G</PKey><PID>00426-OEM-8992662-00173</PID><PIDType>2</PIDType><SID>S-1-5-21-1465460577-4004871196-3931574216</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P2.20</Version><SMBIOSVersion major="2" minor="7"/><Date>20120629000000.000000+000</Date></BIOS><HWID>CE8A3B07018400FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Australia Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600173-02-3081-7601.0000-2162013
Installation ID: 019646689660210420454373294350798315494294149704699042
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: VKM6G
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 6/08/2013 5:38:14 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 8:5:2013 08:38
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAEABAABAAIAAAADAAAAAQABAAEAHKImUSkN8t986R5E8D1G9jrXsHmKmzylPfVqLS5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ALASKA		A M I
  FACP			ALASKA		A M I
  HPET			ALASKA		A M I
  MCFG			ALASKA		A M I
  ASF!			INTEL 		 HCG
  SSDT			Intel_		AoacTabl
  AAFT			ALASKA		OEMAAFT 
  SSDT			Intel_		AoacTabl
  SSDT			Intel_		AoacTabl
  SSDT			Intel_		AoacTabl
  BGRT			ALASKA		A M I
  SLIC			_ASUS_		Notebook
My System SpecsSystem Spec
06 Aug 2013   #7
x BlueRobot

 

Unfortunately, you appear to have a counterfeit installation, you seem to have a Asus OEM_SLP key on a retail motherboard, please format and install with a genuine key.

As a result, of being counterfeit, your system will be near impossible to debug and most likely has many security vulnerabilities, causing further difficulties.
My System SpecsSystem Spec
08 Aug 2013   #8
Baaathesheep

Windows 7 Ultimate x64
 
 

Yup, knew this a bad copy of Windows. Was just temporary until I could download the iso for Windows Home Premium x64. Here is my update of the issue since.

- Installed Windows onto a new HD (Samsung 840 250gb vs Vertex 3)
- Swapped Gfx card to my older card (7970 to gtx 570)
- Reverted back to onboard sound and removed soundcard
- Tried single / dual sticks of G.Skill 4gb (1333mhz) and 8gb (1600mhz) RAM
- Removed heatsink, reapplied thermal paste and reattached heatsink

Went as far as using a spare older board I have (Asus P8Z77-V LX to ASRock Z68 Extreme4) and applied all my components and then followed the same steps as above and still had the same issues.

Only two pieces of hardware that I couldn't swap out as I don't have spares are:

- CPU - i5 2500k
- PSU - Corsair TX850

Don't really know what else can be done except replacing my PSU and hoping that it is the issue.
My System SpecsSystem Spec
08 Aug 2013   #9
x BlueRobot

 

Have you installed a genuine OS now?
My System SpecsSystem Spec
08 Aug 2013   #10
Baaathesheep

Windows 7 Ultimate x64
 
 

Yes I have.

I have grabbed all the files again from a totally fresh install (on another mobo).

I have had a couple of BSOD but it hasn't picked created any minidumps for them. I will force it to have a couple of more BSODs in the morning and post up here again.

Thinking about just grabbing another PSU tomorrow and trying that out, if not looks like it will be a new CPU and mobo. Have tested out all the components except these two.

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-YJGW3-JDKD7-CX94H
Windows Product Key Hash: nUMEKiHq8DsCiF8tHbf/6YSRNAw=
Windows Product ID: 00359-OEM-9818797-42345
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {44597D43-5DB1-4A45-BAF0-5CDE6CDDC59C}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_rtm.101119-1850
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{44597D43-5DB1-4A45-BAF0-5CDE6CDDC59C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CX94H</PKey><PID>00359-OEM-9818797-42345</PID><PIDType>8</PIDType><SID>S-1-5-21-681469952-3067767156-4062523815</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1902</Version><SMBIOSVersion major="2" minor="7"/><Date>20130412000000.000000+000</Date></BIOS><HWID>84E93D07018400FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Australia Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-187-942345-02-3081-7601.0000-2202013
Installation ID: 009414035293217715792193650382814733612714450926479732
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: CX94H
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 8/08/2013 10:29:27 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAEAAAAEAAAAAQABAAEAHKIujCgNClNWrjrXipuygjylPfW21C5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ALASKA		A M I
  FACP			ALASKA		A M I
  HPET			ALASKA		A M I
  MCFG			ALASKA		A M I
  FPDT			ALASKA		A M I
  SSDT			SataRe		SataTabl
  BGRT			ALASKA		A M I
  SSDT			SataRe		SataTabl
  SSDT			SataRe		SataTabl
The iso obtained for this install was from http://msft.digitalrivercontent.net/win/X17-24209.iso
My System SpecsSystem Spec
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