Freezing issues

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  1. Posts : 131
    Windows 7 Home Premium 64 Bit
       #1

    Freezing issues


    I am looking for someone to help me resolve my freezing issue. My computer randomly freezes and its happening on a daily basis. I used to think it was due to my lack of ram (I used to have 4 gb) an I recently upgraded to 12 gb. It was fine for 2 weeks when I first upgraded the ram, no freezing or anything. Now its happening again. I have no idea how to diagnose this problem and am willing to pay someone 100$ through PayPal to help me fully fix this problem. Please guide me step by step thanks.
      My Computer


  2. Posts : 3,056
    Windows 10
       #2

    Hello John,

    Does the freeze states happen randomly, or there is a pattern you're noticing
    when launching certain software perhaps?

    When the PC is frozen does it come back?


    Can you please upload the MSINFO32 file?

    1. Start> RUN> "MSINFO32" without the quotes then hit [Enter].
    2. In "MSINFO32" go to, File> Save> name it your user-name and upload.
    • Are experiencing this problem all around your system or is it completely unusable?
    • Did you try to scan for malware?


    Download | Process Explorer.

    Immediately after a Cold Boot launch Process Explorer (if you have a short list,
    click "Show Processes From All Users" the right most option in the top bar):

    • Arrange "Working Set" (by clicking on the top of that column) Take a screenshot.
    • Arrange "Private Bytes" (by clicking on the top of that column) Take a screenshot.
    • Arrange "CPU" (by clicking on the top of that column) Take a screenshot.


    After 30 minutes (or the maximum amount the system hold its self together):

    • Arrange "Working Set" (by clicking on the top of that column) Take a screenshot.
    • Arrange "Private Bytes" (by clicking on the top of that column) Take a screenshot.
    • Arrange "CPU" (by clicking on the top of that column) Take a screenshot.

    Upload the screenshots in a .zip file arranged in folders please.
      My Computer


  3. Posts : 131
    Windows 7 Home Premium 64 Bit
    Thread Starter
       #3

    I guess it happens mostly when I play games. When it's frozen, I am forced to restart the pc by holding down the power button. After doing that it tends to have problems like not loading start up password screen which forces me to repeat the reboot by holding the power button. It's completely frozen when it happens. My computer is completely safe from malware or viruses. I have malwarebytes pro + avg antivirus free edition. I scan my computer nearly everyday.
      My Computer


  4. Posts : 3,056
    Windows 10
       #4

    Can you please go into the device manager and post a screenshot of it?

    In the Start Menu type "compmgmt.msc" without the qoutes.
    Attachment 280034


    Take a screenshot of this window: Attachment 280035
      My Computer


  5. Posts : 131
    Windows 7 Home Premium 64 Bit
    Thread Starter
       #5

    Done.
      My Computer


  6. Posts : 3,056
    Windows 10
       #6

    John12 said:
    Done.
    Yes, those drivers needs to be installed.

    But I need more information, please follow | Blue Screen of Death (BSOD) Posting Instructions
    use the Grab All option.
      My Computer


  7. Posts : 131
    Windows 7 Home Premium 64 Bit
    Thread Starter
       #7

    Done.
      My Computer


  8. Posts : 3,056
    Windows 10
       #8

    Your entire System Event is filled with this:
    Code:
      Log Name: System
      Source: Ntfs
      Date: 2013-06-11T14:31:51.440
      Event ID: 55
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Blaze-PC
      Description: 
    The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume \Device\HarddiskVolume3.
    Are you running a RAID configuration?
    Code:
    Intel Raid 0 Volume SCSI Disk Device
    Your Hard Drive(s) is experiencing issues.

    Download | CrystalDiskInfo
    Post a screenshot of its analysis.
    In the Start Menu; type "diskmgmt.msc" without the quotes, hit Enter and post a screenshot
    of that as well.
      My Computer


  9. Posts : 131
    Windows 7 Home Premium 64 Bit
    Thread Starter
       #9

    Done.
      My Computer


  10. Posts : 3,056
    Windows 10
       #10

    1) Follow this tutorial | SFC /SCANNOW Command - System File Checker

    • Go to Option Two.
    • Skip - 3. To Only Verify if the System Files are Corrupted of that option.
    • Upload the CBS folder as specified in Option Three.



    2) Follow this tutorial | Disk Check

      My Computer


 
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