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Windows 7: Freezing issues

06 Aug 2013   #1

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Freezing issues

I am looking for someone to help me resolve my freezing issue. My computer randomly freezes and its happening on a daily basis. I used to think it was due to my lack of ram (I used to have 4 gb) an I recently upgraded to 12 gb. It was fine for 2 weeks when I first upgraded the ram, no freezing or anything. Now its happening again. I have no idea how to diagnose this problem and am willing to pay someone 100$ through PayPal to help me fully fix this problem. Please guide me step by step thanks.

My System SpecsSystem Spec
.

06 Aug 2013   #2

Windows 7 Home Premium x64
 
 

Hello John,

Does the freeze states happen randomly, or there is a pattern you're noticing
when launching certain software perhaps?

When the PC is frozen does it come back?


Can you please upload the MSINFO32 file?
  1. Start> RUN> "MSINFO32" without the quotes then hit [Enter].
  2. In "MSINFO32" go to, File> Save> name it your user-name and upload.
  • Are experiencing this problem all around your system or is it completely unusable?
  • Did you try to scan for malware?

Download | Process Explorer.

Immediately after a Cold Boot launch Process Explorer (if you have a short list,
click "Show Processes From All Users" the right most option in the top bar):
  • Arrange "Working Set" (by clicking on the top of that column) Take a screenshot.
  • Arrange "Private Bytes" (by clicking on the top of that column) Take a screenshot.
  • Arrange "CPU" (by clicking on the top of that column) Take a screenshot.

After 30 minutes (or the maximum amount the system hold its self together):
  • Arrange "Working Set" (by clicking on the top of that column) Take a screenshot.
  • Arrange "Private Bytes" (by clicking on the top of that column) Take a screenshot.
  • Arrange "CPU" (by clicking on the top of that column) Take a screenshot.
Upload the screenshots in a .zip file arranged in folders please.
My System SpecsSystem Spec
06 Aug 2013   #3

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I guess it happens mostly when I play games. When it's frozen, I am forced to restart the pc by holding down the power button. After doing that it tends to have problems like not loading start up password screen which forces me to repeat the reboot by holding the power button. It's completely frozen when it happens. My computer is completely safe from malware or viruses. I have malwarebytes pro + avg antivirus free edition. I scan my computer nearly everyday.
My System SpecsSystem Spec
.


06 Aug 2013   #4

Windows 7 Home Premium x64
 
 

Can you please go into the device manager and post a screenshot of it?

In the Start Menu type "compmgmt.msc" without the qoutes.
Attachment 280034


Take a screenshot of this window: Attachment 280035
My System SpecsSystem Spec
06 Aug 2013   #5

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Done.
My System SpecsSystem Spec
06 Aug 2013   #6

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by John12 View Post
Done.
Yes, those drivers needs to be installed.

But I need more information, please follow | Blue Screen of Death (BSOD) Posting Instructions
use the Grab All option.
My System SpecsSystem Spec
06 Aug 2013   #7

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Done.
My System SpecsSystem Spec
06 Aug 2013   #8

Windows 7 Home Premium x64
 
 

Your entire System Event is filled with this:
Code:
  Log Name: System
  Source: Ntfs
  Date: 2013-06-11T14:31:51.440
  Event ID: 55
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Blaze-PC
  Description: 
The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume \Device\HarddiskVolume3.
Are you running a RAID configuration?
Code:
Intel Raid 0 Volume SCSI Disk Device
Your Hard Drive(s) is experiencing issues.

Download | CrystalDiskInfo
Post a screenshot of its analysis.
In the Start Menu; type "diskmgmt.msc" without the quotes, hit Enter and post a screenshot
of that as well.
My System SpecsSystem Spec
06 Aug 2013   #9

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Done.
My System SpecsSystem Spec
06 Aug 2013   #10

Windows 7 Home Premium x64
 
 

1) Follow this tutorial | SFC /SCANNOW Command - System File Checker
  • Go to Option Two.
  • Skip - 3. To Only Verify if the System Files are Corrupted of that option.
  • Upload the CBS folder as specified in Option Three.


2) Follow this tutorial | Disk Check
My System SpecsSystem Spec
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