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Windows 7: Samsung 300E5A laptop BSOD

06 Aug 2013   #1
CapeloRego

Windows 7 Ultimate x64
 
 
Samsung 300E5A laptop BSOD

Hello.

My pc gets bsod sometimes and it's usually when i'm not using it, and sometimes while watching video on a browser with Silverlight.
IE/FF are updated.

My specs:
Laptop Samsung 300E5A
Windows 7 Ultimate x64
Intel Core i5 2450M 2.50Ghz
Memory: 6GB
Graphics Card(s): NVIDIA GeForce GT 520MX / Intel HD Graphics 3000
Hard Drive: SAMSUNG HN-M500MBB
Antivirus: Avast! updated.

TIA.


My System SpecsSystem Spec
.
06 Aug 2013   #2
YoYo155

Windows 10
 
 

Bugcheck:

Code:
BugCheck 1000007E, {ffffffffc0000005, fffff800030737b5, fffff880033c3d78, fffff880033c35d0}
Memory access violation, a driver attempted to access an address
he didn't own resulting in a bugcheck.


The Culprit:
Code:
fffff880`033c3258  fffff880`0445e940 aswSP+0x2f940
fffff880`033c3288  fffff880`0445ee31 aswSP+0x2fe31
fffff880`033c32e8  fffff880`04466e44 aswSP+0x37e44
fffff880`033c3430  fffff880`04477740 aswSP+0x48740
fffff880`033c3438  fffff880`04477a80 aswSP+0x48a80
fffff880`033c3988  fffff880`0443be7e aswSP+0xce7e
fffff880`033c39a0  fffff880`04473760 aswSP+0x44760
fffff880`033c39d8  fffff880`0443bf67 aswSP+0xcf67
fffff880`033c39f8  fffff880`04446be7 aswSP+0x17be7
fffff880`033c3a08  fffff880`0443b814 aswSP+0xc814
fffff880`033c3a38  fffff880`04447774 aswSP+0x18774
fffff880`033c3a48  fffff880`04473760 aswSP+0x44760
fffff880`033c3ac8  fffff880`04440774 aswSP+0x11774
fffff880`033c3af8  fffff880`0444e397 aswSP+0x1f397
fffff880`033c3c08  fffff880`02ea1075 aswSnx+0x5f075


Remove Avast Anti-Virus using the Uninstall Utility.
Install the true and tested Microsoft Security Essentials.
Post back with further developments !
My System SpecsSystem Spec
13 Sep 2013   #3
xpk7

Windows 7 64-bit
 
 

Hi YoYo155,
can you please explain me your post? Your whole post is one big lie, shame on you!

Your so called "culprit" is taken from invalid callstack and no matter there're addresses which represent aswSP/aswSnx drivers. System crashed with this valid stack range <fffff880`033c3fb8 to fffff880`033c5000> and you dumped memory blocks from fffff880`033c3258 to fffff880`033c3c08. As you can see, it is TOTALLY WRONG.

Another thing, if you open the dump and load Windows symbols, you'd see this callstack:
Code:
Child-SP          RetAddr           Call Site
fffff880`033c3fb8 fffff800`0337b252 nt!memcpy+0x1e5
fffff880`033c3fc0 fffff800`0337887b nt!ObpCaptureObjectName+0x102
fffff880`033c4040 fffff800`0337a92b nt!ObpCaptureObjectCreateInformation+0x279
fffff880`033c40c0 fffff800`03324306 nt!ObOpenObjectByName+0xbb
fffff880`033c4190 fffff800`0307be93 nt!NtOpenSymbolicLinkObject+0x66
fffff880`033c41f0 fffff800`03078450 nt!KiSystemServiceCopyEnd+0x13
fffff880`033c4388 fffff800`033f1aab nt!KiServiceLinkage
fffff880`033c4390 fffff880`017a6e88 nt!IoDeleteSymbolicLink+0x3b
fffff880`033c43f0 fffff880`0173fbc2 ndis!ndisPnPRemoveDevice+0x488
fffff880`033c4590 fffff880`017a9b69 ndis!ndisPnPRemoveDeviceEx+0xa2
fffff880`033c45d0 fffff800`032ead11 ndis!ndisPnPDispatch+0x609
fffff880`033c4670 fffff800`03469681 nt!IopSynchronousCall+0xe1
fffff880`033c46e0 fffff800`0317f063 nt!IopRemoveDevice+0x101
fffff880`033c47a0 fffff800`034691d4 nt!PnpRemoveLockedDeviceNode+0x1a3
fffff880`033c47f0 fffff800`034692e0 nt!PnpDeleteLockedDeviceNode+0x44
fffff880`033c4820 fffff800`034693d9 nt!PnpDeleteLockedDeviceNodes+0xa0
fffff880`033c4890 fffff800`03469551 nt!PnpDelayedRemoveWorker+0x79
fffff880`033c48e0 fffff800`0317f289 nt!PnpChainDereferenceComplete+0x131
fffff880`033c4920 fffff800`034fa570 nt!PnpIsChainDereferenced+0xc9
fffff880`033c49a0 fffff800`034fa80c nt!PnpProcessQueryRemoveAndEject+0xff0
fffff880`033c4ae0 fffff800`033e39ae nt!PnpProcessTargetDeviceEvent+0x4c
fffff880`033c4b10 fffff800`03086251 nt! ?? ::NNGAKEGL::`string'+0x552ab
fffff880`033c4b70 fffff800`0331aede nt!ExpWorkerThread+0x111
fffff880`033c4c00 fffff800`0306d906 nt!PspSystemThreadStartup+0x5a
fffff880`033c4c40 00000000`00000000 nt!KiStartSystemThread+0x16
And you can see that PnP functions + NDIS functions signals system crashed during PnP removable action (bluetooth, wifi, ...). So it has nothing to do with aswSP or aswSnx drivers. All OP's dumps show the same callstack.
My System SpecsSystem Spec
.

14 Sep 2013   #4
CapeloRego

Windows 7 Ultimate x64
 
 

Hi xpkt. Thank you for replying.

I would like to add that I uninstalled Avast on 4/September/2013 and the computer has since been running 24/7 without BSODs (today is 14/Sept). I restarted the computer on 11/Sept.
Currently it just runs a software called ThreadManager from coin generation. I haven't used it heavily as I did before but I do some web browsing with FireFox.

Also, Windows was unable to save memory dumps since July so I think those BSODs are not part of the upload.
The only peripheral connected is a Microsoft Wireless Mobile Mouse 1000.

I also posted in the Avast forum:
http://forum.avast.com/index.php?topic=134461.0

What do you think caused those crashes? Are they related to Intel device drivers?

Thanks!
My System SpecsSystem Spec
14 Sep 2013   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by CapeloRego View Post

What do you think caused those crashes? Are they related to Intel device drivers?

Thanks!
YoYo155 is 100% correct with his analysis!
Code:
fffff880`033c3b38  fffff880`02ebe41aUnable to load image \SystemRoot\System32\Drivers\aswSnx.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswSnx.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.SYS
 aswSnx+0x7c41a
Description here: Driver Reference Table - aswSnx.SYS
Code:
fffff880`033c3138  fffff880`04466e44Unable to load image \SystemRoot\System32\Drivers\aswSP.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswSP.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswSP.SYS
 aswSP+0x37e44
Description here: Driver Reference Table - aswSP.SYS

I dont know how to read crash dumps ... that does not mean that one who knows it is a liar. Better to develop self, not rather attacking others.

YoYo155 .... dont mind that attack Remember our learning days . That guy is just impatient
We learned, he failed .... due to his impatience only.

@ Capelo Rego, if you havent faced any more BSODs after uninstalling avast, please mark this thread as solved.
My System SpecsSystem Spec
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 Samsung 300E5A laptop BSOD




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