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Windows 7: BSOD at random - most of the time with Chrome or After Effects open

08 Aug 2013   #1
ZackaryVS

Windows 7 Ultimate x64
 
 
BSOD at random - most of the time with Chrome or After Effects open

When I first built my computer I never had issues with BSODs up until a couple of months ago. I'm going to upload a dump file. I read it myself but I don't know what most of it means. It says ntoskrnl.exe+5034ec caused the problem but I tried googling and none of it fit my problem. I've been googling for the past few months too and no solutions have been found in my case.

Oh, and the dump file was from running driver verifier which I guess is supposed to stress the drivers, and for me it just crashed before even loading Windows.

I appreciate any helpful responses.

Thanks

EDIT:

Oops forgot to share the dump file sorry: https://www.dropbox.com/s/11hdth89bm...3-14554-01.dmp

Oh and here is the sfc log results: https://www.dropbox.com/s/5oj4l7zgw3o2002/CBS.log


My System SpecsSystem Spec
.
08 Aug 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Please 'Grab all' and upload a new log:
Blue Screen of Death Posting Instructions
My System SpecsSystem Spec
08 Aug 2013   #3
ZackaryVS

Windows 7 Ultimate x64
 
 
Grab All

Ok I did a grab all. Thanks for the reply.
My System SpecsSystem Spec
.

08 Aug 2013   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

There is no dump file in the attachment.

Where'd you get your copy of Win7 from?
Code:
Host Name:                 ZACKARY-PC
OS Name:                   Microsoft Windows 7 Ultimate 
OS Version:                6.1.7601 Service Pack 1 Build 7601
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Standalone Workstation
OS Build Type:             Multiprocessor Free
Registered Owner:          Zackary
Registered Organization:   
Product ID:                00426-OEM-8992662-00497
Original Install Date:     7/18/2013, 10:49:18 PM
System Boot Time:          8/8/2013, 11:42:22 AM
System Manufacturer:       To Be Filled By O.E.M.
System Model:              To Be Filled By O.E.M.
System Type:               x64-based PC
My System SpecsSystem Spec
08 Aug 2013   #5
ZackaryVS

Windows 7 Ultimate x64
 
 

A friend gave me a copy saying it was better than the Home Premium copy I have because if I wanted more RAM I could upgrade to 32GB with no issues. I guess Home Premium has a limit to the amount of RAM. So I installed this one instead.
My System SpecsSystem Spec
08 Aug 2013   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

My System SpecsSystem Spec
08 Aug 2013   #7
ZackaryVS

Windows 7 Ultimate x64
 
 

Well, if I'm going to have to buy another copy of Windows to get 32GB of RAM I might as well go with Windows 8. I would rather not install my Home Premium if I can't upgrade my RAM higher than what I have now. I looked it up and it says standard 8 supports up to 128GB, is that true?

Here's the Windows 8 OS I was looking at: Microsoft Windows 8 64-bit (Full Version) - Newegg.com

I hate the UI but I could probably deal with it.
My System SpecsSystem Spec
08 Aug 2013   #8
ZackaryVS

Windows 7 Ultimate x64
 
 

By the way, were you able to find the file/driver or whatever that caused my BSOD? I would prefer for that to not happen on Windows 8 if I'm going to buy it.
My System SpecsSystem Spec
08 Aug 2013   #9
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Finding the cause of the BSOD isn't a issue, not having a genuine copy of Windows is as the rules of our forum prevent us from helping further Windows 7 Help Forums - Forum Rules

4) No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc).

Dump output:
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C9, {23e, fffff8800426f360, fffff98009380e10, 0}

*** WARNING: Unable to verify timestamp for PxHlpa64.sys
*** ERROR: Module load completed but symbols could not be loaded for PxHlpa64.sys
Unable to load image \SystemRoot\system32\DRIVERS\dtsoftbus01.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dtsoftbus01.sys
*** ERROR: Module load completed but symbols could not be loaded for dtsoftbus01.sys
Probably caused by : dtsoftbus01.sys ( dtsoftbus01+1360 )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_VERIFIER_IOMANAGER_VIOLATION (c9)
The IO manager has caught a misbehaving driver.
Arguments:
Arg1: 000000000000023e, A driver has marked an IRP pending but didn't return STATUS_PENDING.
Arg2: fffff8800426f360, The address in the driver's code where the error was detected.
Arg3: fffff98009380e10, IRP address.
Arg4: 0000000000000000, Status code.

Debugging Details:
------------------


BUGCHECK_STR:  0xc9_23e

DRIVER_VERIFIER_IO_VIOLATION_TYPE:  23e

FAULTING_IP: 
dtsoftbus01+1360
fffff880`0426f360 4053            push    rbx

FOLLOWUP_IP: 
dtsoftbus01+1360
fffff880`0426f360 4053            push    rbx

IRP_ADDRESS:  fffff98009380e10

DEVICE_OBJECT: fffffa800f27bd50

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff8000371f4ec to fffff80003291c00

STACK_TEXT:  
fffff880`033cb3f8 fffff800`0371f4ec : 00000000`000000c9 00000000`0000023e fffff880`0426f360 fffff980`09380e10 : nt!KeBugCheckEx
fffff880`033cb400 fffff800`0372958a : fffff800`0371db00 fffff880`0426f360 fffff980`09380e10 00000000`00000000 : nt!VerifierBugCheckIfAppropriate+0x3c
fffff880`033cb440 fffff800`0372a45e : 00000000`0000023e 00000000`00000000 fffff980`09380e10 00000000`ffffffff : nt!ViErrorFinishReport+0xda
fffff880`033cb490 fffff800`0373582f : fffff980`0929cfe0 fffffa80`0f4cd520 fffffa80`0f4cd5d8 fffff880`04273228 : nt!VfErrorReport6+0x6e
fffff880`033cb560 fffff800`03735c73 : fffffa80`0f4cd520 00000000`00000002 fffffa80`0f27bd50 fffff880`0426f430 : nt!IovpCallDriver2+0x13f
fffff880`033cb5c0 fffff800`0373bd3e : fffff980`09380e10 fffff980`09380e10 00000000`00000002 fffffa80`0f27bd50 : nt!VfAfterCallDriver+0x353
fffff880`033cb610 fffff800`0373ad52 : fffff980`09380ee0 00000000`00000002 fffffa80`0ea28700 fffffa80`0f4cd520 : nt!IovCallDriver+0x57e
fffff880`033cb670 fffff800`0373bd26 : fffff980`09380e10 00000000`00000002 fffffa80`0ea285b0 fffff800`03737505 : nt!ViFilterDispatchGeneric+0x62
fffff880`033cb6a0 fffff880`011675dd : fffff980`09380f28 fffffa80`0fc74180 fffff980`09380e10 fffffa80`0f2fd300 : nt!IovCallDriver+0x566
fffff880`033cb700 fffff980`09380f28 : fffffa80`0fc74180 fffff980`09380e10 fffffa80`0f2fd300 fffffa80`00000020 : PxHlpa64+0x35dd
fffff880`033cb708 fffffa80`0fc74180 : fffff980`09380e10 fffffa80`0f2fd300 fffffa80`00000020 fffffa80`00000001 : 0xfffff980`09380f28
fffff880`033cb710 fffff980`09380e10 : fffffa80`0f2fd300 fffffa80`00000020 fffffa80`00000001 fffffa80`00000000 : 0xfffffa80`0fc74180
fffff880`033cb718 fffffa80`0f2fd300 : fffffa80`00000020 fffffa80`00000001 fffffa80`00000000 00000000`00000000 : 0xfffff980`09380e10
fffff880`033cb720 fffffa80`00000020 : fffffa80`00000001 fffffa80`00000000 00000000`00000000 00000000`00000000 : 0xfffffa80`0f2fd300
fffff880`033cb728 fffffa80`00000001 : fffffa80`00000000 00000000`00000000 00000000`00000000 fffff880`033cb970 : 0xfffffa80`00000020
fffff880`033cb730 fffffa80`00000000 : 00000000`00000000 00000000`00000000 fffff880`033cb970 00000000`00000000 : 0xfffffa80`00000001
fffff880`033cb738 00000000`00000000 : 00000000`00000000 fffff880`033cb970 00000000`00000000 fffffa80`0f495ca0 : 0xfffffa80`00000000


STACK_COMMAND:  .bugcheck ; kb

SYMBOL_NAME:  dtsoftbus01+1360

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: dtsoftbus01

IMAGE_NAME:  dtsoftbus01.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  51c2adcb

FAILURE_BUCKET_ID:  X64_0xc9_23e_VRF_dtsoftbus01+1360

BUCKET_ID:  X64_0xc9_23e_VRF_dtsoftbus01+1360

Followup: MachineOwner
---------
My System SpecsSystem Spec
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 BSOD at random - most of the time with Chrome or After Effects open




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