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Windows 7: BSOD and spotanious powerloss when playing SWTOR

08 Aug 2013   #1
Widriksen

Windows 7 Professional
 
 
BSOD and spotanious powerloss when playing SWTOR

Hey.

Recently my computer has started to spontaneously turn off when playing SWTOR. I have also had two of my first EVER BSOD on this computer.

Can someone help me look at the log at help determine where the error lies?

Log attached.


My System SpecsSystem Spec
.
08 Aug 2013   #2
x BlueRobot

 

My System SpecsSystem Spec
08 Aug 2013   #3
Widriksen

Windows 7 Professional
 
 

Here is the file.
My System SpecsSystem Spec
.

08 Aug 2013   #4
x BlueRobot

 

Code:
BugCheck 101, {19, 0, fffff8800336a180, 7}

*** WARNING: Unable to verify timestamp for intelppm.sys
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
Code:
Usual causes:  Device driver, BIOS bug, hardware defect
You will need to upload and configure a Kernel Memory dump, in order to fully debug a Stop 0x101, once a Kernel Memory dump has been configured, then upload the file to a free file sharing site such as Skydrive and Dropbox. Place the file within the Public folder of your account, and then post the URL to the file in your next post.

In the meantime, please follow these steps:

Remove:

Code:
Start Menu\Programs\Norton
Norton is known to cause problems, please remove the program completely with the Norton Removal Tool, and then install and run full scans with these free and proven alternatives which work best with the operating system, due to their compatibility and lightweight nature on system resources.

Install and perform full scans with:
information   Information
Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system

You can also view this thread for a complete free and lightweight security protection combination:Update:

Code:
0: kd> lmvm intelppm
start             end                 module name
fffff880`0475b000 fffff880`04771000   intelppm T (no symbols)           
    Loaded symbol image file: intelppm.sys
    Image path: \SystemRoot\system32\DRIVERS\intelppm.sys
    Image name: intelppm.sys
    Timestamp:        Tue Jul 14 00:19:25 2009 (4A5BC0FD)
    CheckSum:         0000F4EC
    ImageSize:        00016000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Please check for updates for your Intel chipset driver from either your motherboard support page or the Intel website here - https://downloadcenter.intel.com/default.aspx

Code:
0: kd> !sysinfo cpuspeed
CPUID:        "Intel(R) Core(TM) i7 CPU         920  @ 2.67GHz"
MaxSpeed:     2670
CurrentSpeed: 2024
Have you underclocked your CPU? If so, please reset the BIOS back to it's default settings - How To Clear CMOS (Reset BIOS)

Code:
0: kd> !sysinfo machineid
Machine ID Information [From Smbios 2.4, DMIVersion 36, Size=1275]
BiosVendor = Award Software International, Inc.
BiosVersion = F11
BiosReleaseDate = 02/11/2010
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = EX58-UD5
SystemFamily =  
SystemVersion =  
SystemSKU =  
BaseBoardManufacturer = Gigabyte Technology Co., Ltd.
BaseBoardProduct = EX58-UD5
BaseBoardVersion = x.x
Please check for any potential BIOS updates, ensure you flash the BIOS, with the exact model and revision number for your motherboard, otherwise you can irreversibility corrupt your BIOS.
My System SpecsSystem Spec
08 Aug 2013   #5
Widriksen

Windows 7 Professional
 
 

Hi.

So far i have done all of the above. Summary:
Bios updated. (From F11 to F13)
Norton removal completed.
Bios setting set to standard optimized settings.
Intel drivers updated to the latest available from Gigabyte (Mainboard manufacture)

The Kernel dump was configured, so i will have to wait until next BSOD to do a new dump updated.

For the time being....Thanks for the respons so far. Much appreciated.
My System SpecsSystem Spec
09 Aug 2013   #6
Widriksen

Windows 7 Professional
 
 

Well....Next powerdown happened this morning.

Here are the latest logs.

Memorydump here: https://skydrive.live.com/redir?resi...A6B0FBE04A!625


Question: Could this have any relation to my power supply, and if so, how do i check it?
My System SpecsSystem Spec
09 Aug 2013   #7
x BlueRobot

 

Downloading the file now, and to check the PSU, try this:

Boot into the BIOS, it should be the Del key for Gigabyte motherboards, keep tapping the Del before the "Starting Windows" screen appears, and then post the voltages for the 3.3V, 5V and 12V rails.
My System SpecsSystem Spec
09 Aug 2013   #8
Widriksen

Windows 7 Professional
 
 

I cant find any info as you described but here is what i did find:

Vcore : 1.220
5v : 4.919
DDR15v:1.520

Is that the info needed?
My System SpecsSystem Spec
09 Aug 2013   #9
x BlueRobot

 

Download HWMonitor CPUID - System & hardware benchmark, monitoring, reporting, and then post a screeshot of the program with Screenshots and Files - Upload and Post in Seven Forums

Code:
BugCheck 101, {19, 0, fffff8800336a180, 7}

*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
Code:
Usual causes:  Device driver, BIOS bug, hardware defect
Code:
0: kd> !prcb 7
PRCB for Processor 7 at fffff8800336a180:
Current IRQL -- 0
Threads--  Current fffff880033750c0 Next fffffa80099d2b50 Idle fffff880033750c0
Processor Index 7 Number (0, 7) GroupSetMember 80
Interrupt Count -- 00031013
Times -- Dpc    000000cc Interrupt 00000034 
         Kernel 00006264 User      00000033
Code:
0: kd> !ipi
IPI State for Processor 0
    TargetCount          0  PacketBarrier        0  IpiFrozen     0 [Running]


IPI State for Processor 1

    As a sender, awaiting IPI completion from processor(s) 7.

    TargetCount          1  PacketBarrier        1  IpiFrozen     2 [Frozen]


IPI State for Processor 2
    TargetCount          0  PacketBarrier        0  IpiFrozen     2 [Frozen]


IPI State for Processor 3

    As a sender, awaiting IPI completion from processor(s) 7.

    TargetCount          1  PacketBarrier        1  IpiFrozen     2 [Frozen]


IPI State for Processor 4

    As a sender, awaiting IPI completion from processor(s) 7.

    TargetCount          1  PacketBarrier        1  IpiFrozen     2 [Frozen]


IPI State for Processor 5
    TargetCount          0  PacketBarrier        0  IpiFrozen     2 [Frozen]


IPI State for Processor 6
    TargetCount          0  PacketBarrier        0  IpiFrozen     2 [Frozen]


IPI State for Processor 7

    As a receiver, unhandled requests are pending from processor(s) 1, 3, 4.

    TargetCount          0  PacketBarrier        0  IpiFrozen     2 [Frozen]

    From processor 1, active request of type: packet ready
        WorkerRoutine fffff80003876e30 (nt!FsRtlpNopStackOverflowRoutine)
        Parameter[0] 0  Parameter[1] 0  Parameter[2] 0
    From processor 3, active request of type: flush multiple range
        Flush Count 2  Flush List fffff800039fcc48  (dp fffff800039fcc48 l2)
    From processor 4, active request of type: flush multiple range
        Flush Count 1  Flush List fffff880035eebd8  (dp fffff880035eebd8 l1)
Code:
0: kd> !ipi 7
IPI State for Processor 7

    As a receiver, unhandled requests are pending from processor(s) 1, 3, 4.

    TargetCount          0  PacketBarrier        0  IpiFrozen     2 [Frozen]

    From processor 0, stale request of type: packet ready
        WorkerRoutine fffff80003876e30 (nt!FsRtlpNopStackOverflowRoutine)
        Parameter[0] 0  Parameter[1] 0  Parameter[2] 0
    From processor 1, active request of type: packet ready
        WorkerRoutine fffff80003876e30 (nt!FsRtlpNopStackOverflowRoutine)
        Parameter[0] 0  Parameter[1] 0  Parameter[2] 0
    From processor 2, stale request of type: packet ready
        WorkerRoutine fffff80003876e30 (nt!FsRtlpNopStackOverflowRoutine)
        Parameter[0] 0  Parameter[1] 0  Parameter[2] 0
    From processor 3, active request of type: flush multiple range
        Flush Count 2  Flush List fffff800039fcc48  (dp fffff800039fcc48 l2)
    From processor 4, active request of type: flush multiple range
        Flush Count 1  Flush List fffff880035eebd8  (dp fffff880035eebd8 l1)
    From processor 5, stale request of type: flush all
    From processor 6, stale request of type: packet ready
        WorkerRoutine fffff80003876e30 (nt!FsRtlpNopStackOverflowRoutine)
        Parameter[0] 0  Parameter[1] 0  Parameter[2] 0
    From self, stale request of type: none


Remove:

Code:
Start Menu\Programs\Alcohol 52%
Code:
0: kd> lmvm sptd
start             end                 module name
fffff880`01066000 fffff880`0118c000   sptd       (no symbols)           
    Loaded symbol image file: sptd.sys
    Image path: \SystemRoot\System32\Drivers\sptd.sys
    Image name: sptd.sys
    Timestamp:        Sun Oct 11 21:55:14 2009 (4AD24632)
    CheckSum:         000D6B26
    ImageSize:        00126000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Quote   Quote: Originally Posted by Arc View Post
Download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :
  • Double click to open it.
  • Click this button only:
  • If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.
Daemon Tools, Alcohol 120% and Alcohol 52% uses a driver called sptd.sys, which is known to cause BSODs with Windows 7. It is recommend you remove this program, and use Windows own in-built features or ImgBurn.

Code:
0: kd> lmvm nvlddmkm
start             end                 module name
fffff880`04ae2000 fffff880`055c7000   nvlddmkm   (export symbols)       nvlddmkm.sys
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Fri Jun 21 10:06:16 2013 (51C41788)
    CheckSum:         00AB87FF
    ImageSize:        00AE5000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Ensure you have the latest WHQL driver from here - NVIDIA Driver Downloads - Advanced Search

Quote:
Version: 320.49
Release Date for Desktops and Notebooks : July 1st 2013
In Device Manager: 9.18.13.2049
Code:
0: kd> lmvm Rt64win7
start             end                 module name
fffff880`055cc000 fffff880`055fe000   Rt64win7   (pdb symbols)          c:\symbols\rt64win7.pdb\D6FC3FB08A034A9BB7970F3220BFD4041\rt64win7.pdb
    Loaded symbol image file: Rt64win7.sys
    Image path: \SystemRoot\system32\DRIVERS\Rt64win7.sys
    Image name: Rt64win7.sys
    Timestamp:        Thu Feb 26 09:04:13 2009 (49A65B0D)
    CheckSum:         0002EB30
    ImageSize:        00032000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Please update your Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC driver, since it seems to be very outdated, updates are available from here - Realtek
My System SpecsSystem Spec
09 Aug 2013   #10
Widriksen

Windows 7 Professional
 
 

All done.

Here is the screen shot.

I'll give the computer a spin and see if anything has changed.
My System SpecsSystem Spec
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 BSOD and spotanious powerloss when playing SWTOR




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