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Windows 7: Black screen with movable mouse cursor before login screen appears

08 Aug 2013   #1

Windows 7 64-bit
 
 
Black screen with movable mouse cursor before login screen appears

Hi, I have an office desktop pc (HP COMPAQ ELITE 8100) running 64-bit Windows 7. I was manually running Windows update and manually updating some of my drivers when the pc suddenly turned itself off.

I turned it back on and now it doesn't get to the login screen anymore. It just displays a black screen with a movable mouse cursor although I can't really click anything or even press any keys on the keyboard.

I tried loading into the recovery environment but it only gives me the option to restore my hard drive to factory settings, which I don't want since I have lots of important files in it.

I've searched around the forums but I can't find a problem that is EXACTLY like mine.

By the way, my pc is on a dual boot mode with an Ubuntu 11.10 and that is how I'm able to access this forum right now. The dual boot was set-up by the employee that I replaced so I have no idea how this is set-up.


Any help would be appreciated!
-Ron

My System SpecsSystem Spec
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08 Aug 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Firstly, boot into the Linux operating system, and then create a backup of all important files and data.
My System SpecsSystem Spec
09 Aug 2013   #3

Windows 7 64-bit
 
 

Managed to figure out where to get my files from the windows OS, after I backed them up to an external hard drive, is the only option left for me is to format the hard drive completely? That's the only option given by Windows recovery environment and as much as possible I would like to find a way around that.
My System SpecsSystem Spec
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09 Aug 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

My System SpecsSystem Spec
11 Aug 2013   #5

Windows 7 64-bit
 
 

all of the three safe modes result to the same black screen with movable cursor, will try to find a Windows 7 disk to boot from
My System SpecsSystem Spec
12 Aug 2013   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Have you scanned with any infections?

Linux can corrupt the Windows MBR if it hasn't been dual booted correctly.
My System SpecsSystem Spec
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 Black screen with movable mouse cursor before login screen appears




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