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Windows 7: First BSOD on Ultrabook Laptop W7

09 Aug 2013   #1
droppedpjk

Windows 7 Home pRemium
 
 
First BSOD on Ultrabook Laptop W7

I was just playing a game which I doubt is optimized correctly but I ran into a BsoD just now.
Not sure how to address the issue myself since I don't know how to open a dmp file but here goes.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 10d
BCP1: 000000000000000A
BCP2: FFFFF80000B9C970
BCP3: 0000000000000000
BCP4: FFFFFA8007463E40
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\080913-22651-01.dmp
C:\Users\Vegas\AppData\Local\Temp\WER-71682-0.sysdata.xml

I was not able to grab CPU-Z or MSINFO32,
the link was a misdirect and the msinfo32 always led to some sort of crash with sfdiagnostic tools.


My System SpecsSystem Spec
.
09 Aug 2013   #2
x BlueRobot

 

Code:
BugCheck 10D, {a, fffff80000b9c970, 0, fffffa8007463e40}

*** WARNING: Unable to verify timestamp for kbdsim.sys
*** ERROR: Module load completed but symbols could not be loaded for kbdsim.sys
Probably caused by : kbdsim.sys ( kbdsim+19df )
Code:
Usual causes:  Device driver, Memory
This bugcheck indicates that a fatal error occurred within the driver, whilst processing a IRP which was queued.

Code:
0: kd> lmvm kbdsim
start             end                 module name
fffff880`01636000 fffff880`01643000   kbdsim   T (no symbols)           
    Loaded symbol image file: kbdsim.sys
    Image path: \SystemRoot\system32\drivers\kbdsim.sys
    Image name: kbdsim.sys
    Timestamp:        Mon May 16 21:16:57 2011 (4DD18639)
    CheckSum:         0000FEA9
    ImageSize:        0000D000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
I'm unsure what the driver is related to, please upload the MSINFO32 file, so I check which program it belongs to:
  1. Start
  2. Type: msinfo32
  3. File, Save
  4. Place the file into a zipped folder
  5. Upload in your next post - Screenshots and Files - Upload and Post in Seven Forums
My System SpecsSystem Spec
09 Aug 2013   #3
droppedpjk

Windows 7 Home pRemium
 
 

my msinfo32 crashes when trying to save or export.

It will attempt to and hang halfway into the load then crash.

What should I do to get you your information?
My System SpecsSystem Spec
.

09 Aug 2013   #4
x BlueRobot

 

Open a elevated command prompt, and then type this command:

Code:
msinfo32.exe>C:\msinfo32.txt
My System SpecsSystem Spec
09 Aug 2013   #5
droppedpjk

Windows 7 Home pRemium
 
 

Ok that command seems to create the file and open up msinfo32. I still however cannot save or export. The txt file is there but it is completely empty.

On the other hand, I am almost done copying and pasting everything msinfo32 has into a notepad but it is very difficult to navigate through without the find function.

I also pinpointed the problem to the display tab in msinfo32. Whenever the loading bar gets there or I click on it msinfo32 will crash.

I have uploaded what I could organize well enough under notepad.

The tab for software is not in this list and I am trying to find a way to accurately and cleanly organize what it says.
My System SpecsSystem Spec
09 Aug 2013   #6
x BlueRobot

 

Thanks for the file, I have an idea, load the MSINFO32 file and then type in the kbdsim.sys driver into the search box (Find What), and then copy and paste what the driver links to.
My System SpecsSystem Spec
09 Aug 2013   #7
droppedpjk

Windows 7 Home pRemium
 
 

Wow! I must have bad luck, when I did that msinfo32 crashed.
I believe anything that queries / checks the display tab will crash my msinfo32.
I am attempting to search manually. (Which is working out)

THIS WAS UNDER SYSTEM DRIVERS UNDER THE SOFTWARE TAB.

NAME: kbdsim
DESCRIPTION: kbdsim
FILE: c:\windows\system32\drivers\kbdsim.sys
TYPE:Kernel Driver
STARTED:Yes
STARTMODE:Boot
STATE:Running
STATUS:OK
ERROR CONTROL::Normal
ACCEPT PAUSE:No
ACCEPT STOP:Yes

Update: I have searched every single tab using the find function except the display tab that crashes msinfo32. This was the only successful search.
My System SpecsSystem Spec
09 Aug 2013   #8
x BlueRobot

 

The driver may be related to a program called Blue Eye Macro, I would either remove the program or check for any updated versions of the program if you have it installed.
My System SpecsSystem Spec
09 Aug 2013   #9
droppedpjk

Windows 7 Home pRemium
 
 

I have removed it and will see if the problem ever comes about again thank you for the hasty replies and the successful help!
My System SpecsSystem Spec
09 Aug 2013   #10
x BlueRobot

 

Welcome, glad to be able to help
My System SpecsSystem Spec
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 First BSOD on Ultrabook Laptop W7




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