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Windows 7: Unknown Issue with ATI Graphics Card Causing Multiple BSODs

09 Aug 2013   #1
XRogue101789

Windows 7 Home Premium 64bit SP1
 
 
Unknown Issue with ATI Graphics Card Causing Multiple BSODs

So I got this PC from Best Buy in the summer of 2011, and for the last 6 months + it has been crashing a lot. After looking into it a little, I found out it had something to do with my graphics card, which I installed at the time of purchase with a 400W power supply (recommended by the guy at Best Buy). I primarily use this PC to play SWTOR, StarCraft 2, and stream football. I managed to dig up an old computer monitor (one of the early flatscreen ones, before widescreen became the standard) and dual monitored through the Radeon a few months after I bought the PC.

After playing or streaming for some time, the screen freezes up or goes to black/brown/blue, the PC makes a screeching sound that I swear changes every time, and crashes. Windows error reporting wasn't working for a while, so I didn't know what the issue was, but then I fixed that and found out it had something to do with my graphics card not responding. HP's recommended solution was to update the drivers. I had been updating through the AMD Vision Control Center thing, and the two updates from HP (from mid-2012) said they weren't compatible with my system (I'm assuming because my drivers were more up to date than those updates). Either way, reinstalled the drivers, and it kept crashing. Yesterday I took apart my PC, took out the graphics card and put it back in, and managed to game for a while. Today, while watching football, my computer crashed again with the same issue.

I checked the google and found other people who have the same problems, and they didn't really say how/if they solved their issue, so I'm hoping the good people here can help me. I think its either overheating or underpowered, but I honestly have no idea, and don't want to unnecessarily spend money on new parts that I don't need. My PC info is also in my profile, but I can add that here if people can't access it.

The bugcheck was:
0x00000124 (0x0000000000000000, 0xfffffa800557a8f8, 0x0000000000000000, 0x0000000000000000).
I don't know what the specific BSOD error was, but I'm hoping that's in the diagnostic info I attached.
~ XRogue101789


My System SpecsSystem Spec
.
10 Aug 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hello XRogue101789.

First of all, a 400 Watts power supply is never enough for a gaming PC. you need bigger. 750 watts will be a good option.

Have you installed the the display driver while the BSODs occur last few incidences? The display driver is not loaded in the dumps, but other data ays it is present in the system. Rather it shows AMD PCIE Filter Driver AtiPcie64.sys to be loaded.
Update your ATI/AMD display driver.
You can get it from the link in our forum, Latest AMD Catalyst Video Driver for Windows 7, or you may go to AMD Graphics Driver and Software and opt for Automatically Detect and Install the appropriate driver for your card.


During installation, you may opt for advanced installation, and install the display driver only, not the Catalyst Control Center.

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

A stop 0x124 is usually a hardware error, but any component of the overall computing environment may cause it.
My System SpecsSystem Spec
10 Aug 2013   #3
XRogue101789

Windows 7 Home Premium 64bit SP1
 
 

Alright, so getting a higher output PSU is definitely a good idea then. I'll see if I can budget it in somewhere.

I have done the autodetect and install on the AMD website several times, and it has always said that I had the latest drivers. I redownloaded the display driver using the pulldown menus on the left, as you said, and will see if that helps.

I downloaded Speccy right after I woke up my computer, and my graphics card was running at 42-44 degrees Celsius. I dont know if that's in the normal range or not, because my CPU and Motherboard are hovering around 33-37 degrees, and my HDD around 30 degrees. I guess I'll play a little tonight and see how high it gets. It also shows my AMD card as my graphics card, and not the integrated graphics card (supposed to be an ATI Radeon 4200 according to the HP site).
My System SpecsSystem Spec
.

11 Aug 2013   #4
XRogue101789

Windows 7 Home Premium 64bit SP1
 
 

So, played a few hours of SWTOR earlier with a bunch of tabs open, no problem, put the computer to sleep. Woke it up, played about 30 minutes of SWTOR, and it crashed again. I clocked the graphics card temp at around 55 degrees Celsius while I was playing the first time around, didn't see what it was at before it crashed, but the computer wasn't hot. On immediate restart after the crash, graphics card is at 46 degrees Celsius. But my CPU and Motherboard are both now in the low 40s.

I redid the dump file stuff, so hopefully someone can tell if the graphics driver update worked, or if this was a separate type of crash.
My System SpecsSystem Spec
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 Unknown Issue with ATI Graphics Card Causing Multiple BSODs




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