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Windows 7: BSOD shows up at random

09 Aug 2013   #1
raiderscom

Windows 7 Home Premium
 
 
BSOD shows up at random

Hey BSOD just randomly shows up on my laptop. I don't know what it could be because i not to long ago restored to factary settings. I have the mini dumps files from the diagnostic tool.




Attached Files
File Type: zip SF_09-08-2013.zip (628.1 KB, 4 views)
My System SpecsSystem Spec
.
09 Aug 2013   #2
YoYo155

Windows 10
 
 

The dumps appear to be related to an out-dated ATI driver:
Code:
fffff800`00b9c6e8  fffff880`04dd01f8 atikmdag+0x31f1f8
fffff800`00b9c808  fffff880`04aceb8c atikmdag+0x1db8c
fffff800`00b9c838  fffff880`04adb79e atikmdag+0x2a79e
fffff800`00b9c850  fffff880`04fb4380 atikmdag+0x503380
fffff800`00b9c868  fffff880`04dd01f8 atikmdag+0x31f1f8
fffff800`00b9c878  fffff880`04dd56cd atikmdag+0x3246cd
fffff800`00b9ca78  fffff880`04dd5c1b atikmdag+0x324c1b
Code:
fffff880`04ab1000 fffff880`050c8000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Thu Jul 30 06:33:27 2009 (4A711487)
    CheckSum:         005C4EC3
    ImageSize:        00617000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Driver Reference Table - atikmdag.sys
  1. Uninstall the current driver using | AMD Catalyst Un-install Utility
  2. Then follow through with a pass of | Driver Sweeper
  3. Install driver version | 13.1 WHQL
  • Important!
    • Do not install, Catalyst Control Center.
    • Install the display driver only.
Potentially problematic drivers, needs to be updated*:
*remove where possible.
My System SpecsSystem Spec
09 Aug 2013   #3
raiderscom

Windows 7 Home Premium
 
 

uninstall which driver
My System SpecsSystem Spec
.

10 Aug 2013   #4
YoYo155

Windows 10
 
 

The driver for your GPU (graphics card) ATI Mobility Radeon HD 4200.
My System SpecsSystem Spec
10 Aug 2013   #5
raiderscom

Windows 7 Home Premium
 
 

ok i tried all the steps when i uninstalled the driver and my screen resolution changed is that normal?
I then installed it back using the software you reccommened and my screen went back to normal. So far no BSOD I'll wait it out a little longer to see if it occurs. Thanks for your help
My System SpecsSystem Spec
11 Aug 2013   #6
YoYo155

Windows 10
 
 

Quote   Quote: Originally Posted by raiderscom View Post
ok i tried all the steps when i uninstalled the driver and my screen resolution changed is that normal?
I then installed it back using the software you reccommened and my screen went back to normal. So far no BSOD I'll wait it out a little longer to see if it occurs. Thanks for your help
Yes that is normal, so far so good!

Keep posting updates .
My System SpecsSystem Spec
12 Aug 2013   #7
raiderscom

Windows 7 Home Premium
 
 

I was just getting ready to post in update and say that i think its ok and then i got a BSOD
My System SpecsSystem Spec
13 Aug 2013   #8
YoYo155

Windows 10
 
 

Do you have the new dump files?
Please run the SFDT again using the Grab All option.
My System SpecsSystem Spec
13 Aug 2013   #9
raiderscom

Windows 7 Home Premium
 
 

ok heres the new files.


Attached Files
File Type: zip SF_13-08-2013.zip (676.8 KB, 1 views)
My System SpecsSystem Spec
14 Aug 2013   #10
YoYo155

Windows 10
 
 

I dug through your Event Viewer and found a pattern:
Code:
Event[9477]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2013-08-09T21:14:42.976
  Event ID: 89
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Hamputh-PC
  Description: 
ACPI thermal zone ACPI\ThermalZone\TZS1 has been enumerated.             
_PSV = 0K             
_TC1 = 0             
_TC2 = 0             
_TSP = 0ms             
_AC0 = 0K             
_AC1 = 0K             
_AC2 = 0K             
_AC3 = 0K             
_AC4 = 0K             
_AC5 = 0K             
_AC6 = 0K             
_AC7 = 0K             
_AC8 = 0K             
_AC9 = 0K             
_CRT = 368K            
_HOT = 0K             
_PSL - see event data.

Event[9478]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2013-08-09T21:14:43.007
  Event ID: 89
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Hamputh-PC
  Description: 
ACPI thermal zone ACPI\ThermalZone\TZS0 has been enumerated.             
_PSV = 0K             
_TC1 = 0             
_TC2 = 0             
_TSP = 0ms             
_AC0 = 0K             
_AC1 = 0K             
_AC2 = 0K             
_AC3 = 0K             
_AC4 = 0K             
_AC5 = 0K             
_AC6 = 0K             
_AC7 = 0K             
_AC8 = 0K             
_AC9 = 0K             
_CRT = 368K             
_HOT = 0K             
_PSL - see event data.

Event[9479]:
  Log Name: System
  Source: Microsoft-Windows-FilterManager
  Date: 2013-08-09T21:14:43.475
  Event ID: 6
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Hamputh-PC
  Description: 
File System Filter 'BHDrvx64' (6.1, ?2013?-?05?-?20T16:47:31.000000000Z) has successfully loaded and registered with Filter Manager.

Event[9480]:
  Log Name: System
  Source: atikmdag
  Date: 2013-08-09T21:14:48.982
  Event ID: 52236
  Task: CPLIB
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Hamputh-PC
  Description: 
CPLIB :: General - Invalid Parameter

Event[9481]:
  Log Name: System
  Source: atikmdag
  Date: 2013-08-09T21:14:48.982
  Event ID: 43029
  Task: DAL
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Hamputh-PC
  Description: 
Display is not active
Code:
Event[10767]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2013-08-12T16:02:21.873
  Event ID: 41
  Task: N/A
  Level: Critical
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Hamputh-PC
  Description: 
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Event[10770]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2013-08-12T16:02:34.447
  Event ID: 89
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Hamputh-PC
  Description: 
ACPI thermal zone ACPI\ThermalZone\TZS1 has been enumerated.             
_PSV = 0K             
_TC1 = 0             
_TC2 = 0             
_TSP = 0ms             
_AC0 = 0K             
_AC1 = 0K             
_AC2 = 0K             
_AC3 = 0K             
_AC4 = 0K             
_AC5 = 0K             
_AC6 = 0K             
_AC7 = 0K             
_AC8 = 0K             
_AC9 = 0K             
_CRT = 368K             
_HOT = 0K             
_PSL - see event data.

Event[10771]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2013-08-12T16:02:34.447
  Event ID: 89
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Hamputh-PC
  Description: 
ACPI thermal zone ACPI\ThermalZone\TZS0 has been enumerated.             
_PSV = 0K             
_TC1 = 0             
_TC2 = 0             
_TSP = 0ms             
_AC0 = 0K             
_AC1 = 0K             
_AC2 = 0K             
_AC3 = 0K             
_AC4 = 0K             
_AC5 = 0K             
_AC6 = 0K             
_AC7 = 0K             
_AC8 = 0K             
_AC9 = 0K             
_CRT = 368K             
_HOT = 0K             
_PSL - see event data.

Event[10772]:
  Log Name: System
  Source: k57nd60a
  Date: 2013-08-12T16:02:34.696
  Event ID: 15
  Task: N/A
  Level: Information
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Hamputh-PC
  Description: 
Broadcom NetLink (TM) Gigabit Ethernet: Driver initialized successfully.

Event[10773]:
  Log Name: System
  Source: Microsoft-Windows-FilterManager
  Date: 2013-08-12T16:02:37.036
  Event ID: 6
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Hamputh-PC
  Description: 
File System Filter 'BHDrvx64' (6.1, ?2013?-?05?-?20T16:47:31.000000000Z) has successfully loaded and registered with Filter Manager.

Event[10774]:
  Log Name: System
  Source: k57nd60a
  Date: 2013-08-12T16:02:38.191
  Event ID: 4
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Hamputh-PC
  Description: 
Broadcom NetLink (TM) Gigabit Ethernet: The network link is down.  Check to make sure the network cable is properly connected.

Event[10776]:
  Log Name: System
  Source: EventLog
  Date: 2013-08-12T16:03:05.000
  Event ID: 6008
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Hamputh-PC
  Description: 
The previous system shutdown at 4:00:51 PM on ?8/?12/?2013 was unexpected.
These events correlate with the bugchecks times, they mean the PC is overheating.
They also all target your Ethernet driver
////////////////////////////////////////////
Before continuing with the cleaning procedure
Download Speccy and upload a screenshot.
Monitor your temperature over the course of a two days with normal use with HWMonitor.
\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

Cleaning the PC:

Make sure you can hear or see the fan working, if it is continue with these steps.


-If your PC is under warranty the steps specified below may VOID it!-


  • Shut-Down the PC
  • Unplug from the power brick.
  • Remove the battery.
  • Let the PC cool down for as long as needed until its only warm to the touch or not at all.
  • Buy a can of compressed air.
  • If you have a cover on the bottom that can be unscrewed, remove it for grater access.
  • When using the compressed air, use short bursts and DO NOT! use it upside-down!!
  • First blow into the intake (the grill with the fan) again short bursts.
  • Next do the same to the exhaust.
  • If you have access the opposite side of the fan blow through there as well.
  • Next grab a flashlight and point it inward from the exhaust and look for anything that may be blocking the light from passing through when looking from the intake side (the fan).


My System SpecsSystem Spec
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