BSOD when idle, error 0x0000009f

legobenj · 10 Aug 2013

My computer has started BSOD almost every time I leave my laptop with the lid closed for an extended period of time. The SF tool wasn't able to grab most of the things it was supposed to, so I threw in the information I got from Blue Screen View and copied the dump file. Is this enough information, or is there something more I need to do?

x BlueRobot · 10 Aug 2013

Code:

BugCheck 9F, {3, fffffa80077afa10, fffff80000b9c3d8, fffffa800ef67820}

Probably caused by : pci.sys

This bugcheck indicates that a Device Object has been holding a IRP for too long.

Code:

0: kd> !irp fffffa800ef67820
Irp is active with 5 stacks 3 is current (= 0xfffffa800ef67980)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0  0 fffffa80073b1050 00000000 00000000-00000000    
	      Unable to load image \SystemRoot\system32\DRIVERS\NETwNs64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for NETwNs64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwNs64.sys
 \Driver\NETwNs64
			Args: 00014400 00000000 00000004 00000002
 [ 16, 2]   0 e1 fffffa8009fd1a10 00000000 fffff8000311e200-fffffa800743ae10 Success Error Cancel pending
	       \Driver\vwifibus	nt!PopSystemIrpCompletion
			Args: 00014400 00000000 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800743ae10    

			Args: 00000000 00000000 00000000 00000000

From the Major Function Code, we can see that the IRP is power related.

Code:

0: kd> lmvm NETwNs64
start             end                 module name
fffff880`04c2f000 fffff880`054b7000   NETwNs64 T (no symbols)           
    Loaded symbol image file: NETwNs64.sys
    Image path: \SystemRoot\system32\DRIVERS\NETwNs64.sys
    Image name: NETwNs64.sys
    Timestamp:        Mon Oct 31 22:57:43 2011 (4EAF27E7)
    CheckSum:         0083DB0D
    ImageSize:        00888000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Your Intel(R) Wireless WiFi Link 5000 Series Adapter Driver for Windows 7, seems to be causing problems, please update the driver from here - https://downloadcenter.intel.com/Default.aspx

Code:

0: kd> !devstack fffffa80077afa10
  !DevObj   !DrvObj            !DevExt   ObjectName
  fffffa8009fd1a10  \Driver\vwifibus   fffffa800e46b2d0  InfoMask field not found for _OBJECT_HEADER at fffffa8009fd19e0

  fffffa80073b1050  \Driver\NETwNs64   fffffa80073b11a0  InfoMask field not found for _OBJECT_HEADER at fffffa80073b1020

  fffffa80076dc790  \Driver\ACPI       fffffa80076a5010  InfoMask field not found for _OBJECT_HEADER at fffffa80076dc760

> fffffa80077afa10  \Driver\pci        fffffa80077afb60  Cannot read info offset from nt!ObpInfoMaskToOffset

!DevNode fffffa80076db4e0 :
  DeviceInst is "PCI\VEN_8086&DEV_008A&SUBSYS_53258086&REV_34\4&336cb51&0&00E0"
  ServiceName is "NETwNs64"