Screen freeze, unresponsive lock up.

Hello,

Recently my HP G62 stock laptop has been randomly experiencing screen freeze and unresponsiveness whenever this happens- with no solution but to force shutdown. There is nothing specific that causes this, as far as I am aware, as it happens completely randomly on its own. The computer is not overheating and I have updated all of my drivers. This happens at least once a day, and sometimes before it happens, my audio completely stops working, although I don't think that is linked because the two issues can happen independently of one another.

Attached is my BSOD dump file.

Thanks for replying-



The driver says 2010, but windows can't detect any new software, and the manually updating with the drivers online doesn't seem to really 'work' per say, as it still reads as the old software.

It worked this time- I'll give it a couple days to see if the problem persists and post back here.

The problem still occurs. I was lucky enough to be watching a youtube video while the issue occurred and I was able to hear a constant buzz in my headphones when it happened. I'm not sure if that means anything, but I thought I would include everything I discovered.

Disable Hardware Acceleration. Open a video in YouTube. When it is started, right click on the screen and choose "settings"



In the resulting window, uncheck the option for hardware acceleration, and then close the window.


Also, see these tutorials:

• https://www.sevenforums.com/tutorials/271264-chrome-gpu-hardware-acceleration-turn-off.html
• https://www.sevenforums.com/tutorials/271263-firefox-gpu-hardware-acceleration-turn-off.html
• https://www.sevenforums.com/tutorials/149063-internet-explorer-gpu-hardware-acceleration-turn-off.html