Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Screen freeze, unresponsive lock up.

10 Aug 2013   #1
Kennyful

Windows 7 Home Premium 64bit
 
 
Screen freeze, unresponsive lock up.

Hello,

Recently my HP G62 stock laptop has been randomly experiencing screen freeze and unresponsiveness whenever this happens- with no solution but to force shutdown. There is nothing specific that causes this, as far as I am aware, as it happens completely randomly on its own. The computer is not overheating and I have updated all of my drivers. This happens at least once a day, and sometimes before it happens, my audio completely stops working, although I don't think that is linked because the two issues can happen independently of one another.

Attached is my BSOD dump file.


My System SpecsSystem Spec
.
11 Aug 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hello Kennyful.

Apparently it is not a BSOD issue; as the zip contains the last BSOD that is of 2012.

Do one thing as suggested.
It will give us one necessary info about your issue.
My System SpecsSystem Spec
11 Aug 2013   #3
Kennyful

Windows 7 Home Premium 64bit
 
 

Thanks for replying-



The driver says 2010, but windows can't detect any new software, and the manually updating with the drivers online doesn't seem to really 'work' per say, as it still reads as the old software.
My System SpecsSystem Spec
.

12 Aug 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Can you use the Find your driver button here? Support & Drivers

You need to update the drivers at first. Then if the persists, some other steps may be taken.
My System SpecsSystem Spec
12 Aug 2013   #5
Kennyful

Windows 7 Home Premium 64bit
 
 

It worked this time- I'll give it a couple days to see if the problem persists and post back here.
My System SpecsSystem Spec
12 Aug 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Let us see the screenshot again?
My System SpecsSystem Spec
12 Aug 2013   #7
Kennyful

Windows 7 Home Premium 64bit
 
 

My System SpecsSystem Spec
12 Aug 2013   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

OK, let us know after a couple of days
My System SpecsSystem Spec
14 Aug 2013   #9
Kennyful

Windows 7 Home Premium 64bit
 
 

The problem still occurs. I was lucky enough to be watching a youtube video while the issue occurred and I was able to hear a constant buzz in my headphones when it happened. I'm not sure if that means anything, but I thought I would include everything I discovered.
My System SpecsSystem Spec
14 Aug 2013   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Disable Hardware Acceleration. Open a video in YouTube. When it is started, right click on the screen and choose "settings"



In the resulting window, uncheck the option for hardware acceleration, and then close the window.


Also, see these tutorials:
  • http://www.sevenforums.com/tutorials/271264-chrome-gpu-hardware-acceleration-turn-off.html
  • http://www.sevenforums.com/tutorials/271263-firefox-gpu-hardware-acceleration-turn-off.html
  • http://www.sevenforums.com/tutorials/149063-internet-explorer-gpu-hardware-acceleration-turn-off.html
My System SpecsSystem Spec
Reply

 Screen freeze, unresponsive lock up.




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Caps Lock/Num Lock, on screen pop up gone Gateway NV77
Good afternoon, I just did a clean install of 7 to fix errors with my laptop, and it fixed one, but not the other main issues, My caps lock, and number lock button on the keyboard don't have a light on it and the pop up that is supposed to pop up doesn't show up on screen. I figured by doing...
General Discussion
Screen freeze, unresponsive, no BSOD.
Hi. Lately I've had a couple of computer freezes. It happens randomly, sometimes there can be days between each freeze. When it happens, the screen freezes; the mouse is unresponsive but everything is still showing up on the screen. And if I have music on it stops and this high pitched sound...
BSOD Help and Support
PC will freeze and lock up randomly.
Hi, My computer will randomly freeze, or the screen will go black and I can not do anything except a reboot. My Pc is custom built (nothing is overclocked) Specs: Windows 7 Pro x64 ASUS M4A89GTD/PRO USB3.0 AMD PhenomII x6 1075T 2x WD Caviar blue 250Gg HDD in RAID 0 EVGA NVIDIA GTS 450 8Gb...
BSOD Help and Support
Caps lock, num lock, scroll lock screen messages
Hi, how to disable Caps lock, num lock, scroll lock screen messages? I have desktop pc with two keyboards usb and bluetooth. Also TOSHIBA Bluetooth Stack software, but in device manager: keyboard > hid keyboard device both using microsoft drivers. And I dont have any software installed...
General Discussion
Freeze Lock
So here is my problem. I have been experiencing free-ups and locks. All processes stop, yet I can still move my mouse momentarily, but it eventually stops as well. I don't have much info, but I do have the error event windows. These all occurred, as you can see, within 10 minutes....
BSOD Help and Support
freeze lock crash in fullscreen games with black screen
When I try to play games they all lock up with a black screen. The games play fine from anywhere from 30sec to 10minutes but eventually die. I have tried replacing my 5750 with a 8600gts with the same results. I have tried a fresh install of win7home prem with same results. I have tried using...
Gaming


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 20:59.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App