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Windows 7: Windows 7 BSOD x64 - ntoskrnl.exe

20 Aug 2013   #11
ExodusNZ

Win 7 Professional x64
 
 

Thank you, here you go


My System SpecsSystem Spec
.
20 Aug 2013   #12
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi ExodusNZ,

From your logs:

Code:
 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000005, fffff8000323a1c8, fffff8800a7b63d0, 0}
Probably caused by : ntkrnlmp.exe ( nt!WmipDoFindRegEntryByProviderId+10 )
Followup: MachineOwner
STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION
Usual causes: System service, Device driver, graphics driver, ?memory

STOP 0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Usual causes: Insufficient disk space, Device driver, Video card, BIOS, Breakpoint with no debugger attached, Hardware incompatibility, Faulty system service, Memory, 3rd party remote control,

Please uninstall AVAST as it is contributing to your BSOD: avast! Uninstall Utility | Download aswClear for avast! Removal

Code:
 
fffff880`033ae398  fffff880`03d2bef6Unable to load image aswSnx.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswSnx.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.SYS
 aswSnx+0x7cef6
As an alternative, please download and install:

Microsoft Security Essentials.
Recommended from a strict BSOD perspective, compatibility & stability
compared to other antiviruses/internet security software.

Note   Note
Once downloaded, update and run a full system scan


Run the following tests:


SFC to check the integrity of all Windows 7 system files:
  • Click on Start > Type in search cmd
    Right-click cmd after results are displayed and Run as Administrator
    Type SFC /scannow at the prompt
    (Note: There is a space between SFC and /scannow)
SFC Tutorial

Note   Note
Select option two. If any problems are found, run the scan 3 times and immediately
reboot the computer after each scan.


Also run chkdsk in an elevated command prompt to check for file system errors
and bad sectors on your HDD:
  • Click on Start>Type in search cmd
  • Right click cmd and Run as Administrator
  • At the command prompt please type: chkdsk /f/r
    (There is a space between chkdsk and /f/r)
Chkdsk Tutorial

Memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes:

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
Tip   Tip
Run these tests overnight, pay particular attention to #3 in tutorial if errors occur


Unplug your USB HDD's and any other non-essential peripherals from the computer and
check to see if the issue remains?

Any reason why your HD Audio Controller is disabled?
Attachment 282346

Post back any results, cheers

Dave
My System SpecsSystem Spec
23 Aug 2013   #13
ExodusNZ

Win 7 Professional x64
 
 

Hi

Thanks for that detailed response!

I have removed avast and instaled MSE (nothing was found with a full scan)

sfc
Code:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.
chkdsk - was fine and no memtest errors?!

In terms of my HD Audio Controller, I didnt know it was actually disabled ?
My System SpecsSystem Spec
.

23 Aug 2013   #14
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

Maybe Asus xonar disabled it?

To enable your HD Audio Controller please navigate to:

1. Start>control Panel>choose Icon view and click on Device Manager
2. Locate Sound, Video and Game Controllers and expand.
3. Choose HD Audio Device (it should have an arrow indicating it is disabled)
4. Right-click and enable.

Check for any issues after enabling.

What was the result of memtest?

Please run sigverif.exe:

1. Click Start, then type in the search box sigverif.exe and click OK.
2. The File Signature Window will open. Click Start to run the tool.
3. Once complete if it says "Your files have been scanned and verified as digitally signed", then
that is okay.
4. If it finds unsigned drivers, click Advanced on the File Signature Window and click View log.

Post up the log in your next reply.

Also your latest logs show nothing definitive, so I suggest we run Driver Verifier
to scan for any corrupted drivers which may be causing problems, this program works by
running various stress tests on drivers, in order to produce a BSOD which will
locate the driver; run for least 24 hours. The system may become laggy:

Before commencing, please Create A System Restore Point

Note   Note
If you fail to get on the Desktop because of DV, Boot into Advanced Boot Options > Safe mode.
Disable Driver Verifier. Now boot normally again, and try enabling DV again.
If you cannot boot in Safe mode too, Restore the system to the point you made earlier.


Hopefully this will locate any misbehaving drivers.

cheers

Dave
My System SpecsSystem Spec
23 Aug 2013   #15
ExodusNZ

Win 7 Professional x64
 
 

Hi

I've been running another mem test for 8 hours now (but its only up to 5 passes) - So will let it run for the rest of the day.

In the device manager nothing is disabled ?
My System SpecsSystem Spec
24 Aug 2013   #16
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

Strange, you may have to click the "view" tab in device manager and select "show hidden devices"

Post a screenshot.

What was the result of sigverif.exe?

Cheers

Dave
My System SpecsSystem Spec
25 Aug 2013   #17
ExodusNZ

Win 7 Professional x64
 
 

Hi

sigverif.exe - "Your files have been scanned and verified as digitally signed"

Ive found the Audio driver that was disabled and have enabled it - Clicked on update driver and it says

High Definition Audio Controller - "The best driver is found..." but there is still an explanation mark
My System SpecsSystem Spec
25 Aug 2013   #18
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

Thanks for the feedback.

For the HD Audio Controller, you need to right click and enable it, not update the driver

Please run Driver Verifier now.

cheers

Dave
My System SpecsSystem Spec
25 Aug 2013   #19
ExodusNZ

Win 7 Professional x64
 
 

Hi

I've tried the driver verifier but it does not let me into windows.

I've disabled it and then tried again but got the same result

-starts loading desktop and the screen goes all colourful (like colourful static on tv)
My System SpecsSystem Spec
25 Aug 2013   #20
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

Which drivers are you enabling in Driver Verifier?

I suggest you stress test your Video Card, so we can rule that out as a cause:

Stress Test with Furmark: Video Card - Stress Test with Furmark

Monitor your computer temps whist running the test.

For monitoring heat of the system, you can use Speccy or HWMonitor:

Speccy System Information
HWMonitor

cheers

Dave
My System SpecsSystem Spec
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 Windows 7 BSOD x64 - ntoskrnl.exe




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