Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD at random levels of usage

12 Aug 2013   #1
mascorrofactor

Windows 7 Home 64 bit
 
 
BSOD at random levels of usage

happens sporadically, during high and low usage. this most recent one occurred while the laptop was left idle. can anyone help? attached minidump files...i think.


My System SpecsSystem Spec
.
12 Aug 2013   #2
x BlueRobot

 

Code:
BugCheck C2, {7, 109b, 70021, fffffa8007d95ee0}

*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
GetPointerFromAddress: unable to read from fffff8000330c100
GetUlongFromAddress: unable to read from fffff8000330c1c0
Probably caused by : iaStor.sys ( iaStor+3fc66 )
Code:
Usual causes:  Device driver, Memory
This bugcheck indicates that a device driver has attempted to free the same pool allocation twice.

Code:
1: kd> !pool fffffa8007d95ee0
Pool page fffffa8007d95ee0 region is Nonpaged pool
 fffffa8007d95000 size:  c00 previous size:    0  (Allocated)  NDw1
 fffffa8007d95c00 size:   30 previous size:  c00  (Allocated)  ReSe
 fffffa8007d95c30 size:   90 previous size:   30  (Allocated)  Vad 
 fffffa8007d95cc0 size:  210 previous size:   90  (Allocated)  CcSc
*fffffa8007d95ed0 size:   70 previous size:  210  (Free)      *NvCp
        Owning component : Unknown (update pooltag.txt)
 fffffa8007d95f40 size:   c0 previous size:   70  (Allocated)  FMsl
The pool page (non-paged pool) isn't corrupt which is good, the * points to the address of the allocation which was double freed. The pool tag is not documented within the pooltag.txt file, however, similar pool tags point to nVidia, I'm guessing it's associated with the nVidia Control Panel?

Your Intel Rapid Storage driver seems to be causing problems, please remove completely with these instructions:

Quote   Quote: Originally Posted by Arc View Post
Get rid of intel rapid storage. First uninstall it from Control Panel > Programs and Features. Then Uninstall the driver from device manager.
  1. Right click on "my computer" icon and click "manage" on the context menu.
  2. It will open the "computer management" window.
  3. Select "Device Manager" in the left pane, It will list all the existing devices up.
  4. Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
  5. Select one Intel device item under it, right click, uninstall.
  6. Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
  7. Now restart the computer. At restart, windows will auto configure the appropriate native system driver.
Code:
1: kd> lmvm iaStor
start             end                 module name
fffff880`01857000 fffff880`01bfb000   iaStor   T (no symbols)           
    Loaded symbol image file: iaStor.sys
    Image path: \SystemRoot\system32\drivers\iaStor.sys
    Image name: iaStor.sys
    Timestamp:        Thu Feb 02 00:15:24 2012 (4F29D59C)
    CheckSum:         0008B2F8
    ImageSize:        003A4000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
13 Aug 2013   #3
mascorrofactor

Windows 7 Home 64 bit
 
 

thanks for the reply, x BlueRobot.

i can uninstall intel rapid storage, but I can't seem to locate "IDE ATA/ATAPI controllers" in my device manager. i'm not too great with computers, so i'm wondering if steps 4-6 would be for desktops. the blue screens are occurring on my hp envy notebook.
My System SpecsSystem Spec
.

14 Aug 2013   #4
x BlueRobot

 

It applies to all computers.

Attachment 281396

Both a screenshot like the one above - Screenshots and Files - Upload and Post in Seven Forums
My System SpecsSystem Spec
14 Aug 2013   #5
mascorrofactor

Windows 7 Home 64 bit
 
 

yupp, it's not showing up in the device manager. i was able to uninstall the intel rapid storage, however. waiting to see if i get another blue screen.
My System SpecsSystem Spec
14 Aug 2013   #6
x BlueRobot

 

Create a backup of all your important files and data, and then follow this tutorial for perfect install without Intel Rapid Storage - Clean Reinstall - Factory OEM Windows 7
My System SpecsSystem Spec
Reply

 BSOD at random levels of usage




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Random BSOD during usage invloving dxgkrnl.sys
I have been having BSOD issues for past 1 or 2 months, and I (believe) that I have the dump files for the last four of them, and I have also attached the monitor image of the last BSOD along with the output of dm log collector output. I have run an antivirus scan with Microsoft Security...
BSOD Help and Support
Random BSOD on start-up, normal usage and playing games
Sometimes after 10pm my computer starts freezing up with BSODs. It could be on startup, surfing web or starting a game. Error 0x000000c4 I think. Any advice will be welcomed. Driver Verifier is off.
BSOD Help and Support
BSOD constantly at various levels of computer usage
Hi all, I'm new to the forum so hopefully I've posted this properly. I also don't know much of the ins and outs of computers but can follow instructions. My issue: I recently updated my graphics driver from ver.310 to ver.314 and since then my computer's been restarting itself at various...
BSOD Help and Support
BSOD - Random Usage - multiple error codes - 0x0000003b
I've attached the zip file of dumps from BSOD. This is on my sisters computers which I can only access remotely. Specs as follows: Rosewill R363-M Case with PSU Biostar A75MG FM1 Mobo AMD A6-3500 Llano CPU Partiot Gamer 2 Series 8GB (2x4GB) OCZ Vertex Pus R2 60GB SSD
BSOD Help and Support
BSoD everyday or so, during random usage
Is Windows 7 . . . - x86 (32-bit) or x64 ? 32 Bit Windows 7 Home Premium - the original installed OS on the system? Yes - an OEM or full retail version? OEM - What is the age of system (hardware)? 18 months - What is the age of OS installation (have you re-installed the OS?) No re-install
BSOD Help and Support
Windows 7 random CPU usage and high physical memory usage!!!
Ok, I am literally KILLING myself over this! I installed Windows 7 64Bit over XP around a month ago and it was so good that I recommended it to my brother who was previously on XP too. We got him a copy of the 32bit version as he has only 2gb of memory, and he installed it on his machine....
Performance & Maintenance


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 05:55.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App