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Windows 7: BSOD: irql_gt_zero_at_system_service

13 Aug 2013   #1
fooonair

Win 7
 
 
BSOD: irql_gt_zero_at_system_service

Hello

Can you help me what is causing this randomly ocurring BSOD? I don't know how I can provide crash dumps. In the event viewer I can see the critical incidents. An example below:

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

- System

- Provider

[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

EventID 41

Version 2

Level 1

Task 63

Opcode 0

Keywords 0x8000000000000002

- TimeCreated

[ SystemTime] 2013-08-13T20:21:32.762004000Z

EventRecordID 9342

Correlation

- Execution

[ ProcessID] 4
[ ThreadID] 8

Channel System

Computer myPC

- Security

[ UserID] S-1-5-18


- EventData

BugcheckCode 74
BugcheckParameter1 0x77be132a
BugcheckParameter2 0x2
BugcheckParameter3 0x0
BugcheckParameter4 0xfffff88004a9fb60
SleepInProgress false
PowerButtonTimestamp 0



My System SpecsSystem Spec
.
13 Aug 2013   #2
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

See if this will be some or guidance

Bug Check 0x74: BAD_SYSTEM_CONFIG_INFO (Windows Debuggers)
My System SpecsSystem Spec
13 Aug 2013   #3
fooonair

Win 7
 
 

sorry didn't knew the instructions for posting a crash dump. this is the first time. i have done as you told me and sincerely hope you can help.
My System SpecsSystem Spec
.

13 Aug 2013   #4
YoYo155

Windows 10
 
 

This issues arose due to BitDefender:
Code:
IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4a)
Returning to usermode from a system call at an IRQL > PASSIVE_LEVEL.
Arguments:
Arg1: 000000007787138a, Address of system function (system call routine)
Arg2: 0000000000000002, Current IRQL
Arg3: 0000000000000000, 0
Arg4: fffff88002f38b60, 0

Debugging Details:
------------------


PROCESS_NAME:  vsserv.exe

BUGCHECK_STR:  RAISED_IRQL_FAULT

FAULTING_IP: 
+0
00000000`7787138a ??              ???

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff800030c91a9 to fffff800030c9c00

STACK_TEXT:  
fffff880`02f38928 fffff800`030c91a9 : 00000000`0000004a 00000000`7787138a 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`02f38930 fffff800`030c90e0 : 00000000`000007b4 fffff880`02f38b60 00000000`00000000 fffff800`033b4f33 : nt!KiBugCheckDispatch+0x69
fffff880`02f38a70 00000000`7787138a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExit+0x245
00000000`1e40fcc8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7787138a


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiSystemServiceExit+245
fffff800`030c90e0 4883ec50        sub     rsp,50h

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  nt!KiSystemServiceExit+245

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  5147d9c6

FAILURE_BUCKET_ID:  X64_RAISED_IRQL_FAULT_vsserv.exe_nt!KiSystemServiceExit+245

BUCKET_ID:  X64_RAISED_IRQL_FAULT_vsserv.exe_nt!KiSystemServiceExit+245

Followup: MachineOwner
Code:
bdfwfpf+0xca9a
fffff880`02f38898  fffff880`0427297b bdfwfpf+0x697b
Code:
fffff880`0426c000 fffff880`04294000   bdfwfpf    (deferred)             
    Image path: \??\C:\Program Files\Common Files\Bitdefender\Bitdefender Firewall\bdfwfpf.sys
    Image name: bdfwfpf.sys
    Timestamp:        Mon Nov 14 19:16:17 2011 (4EC14CE1)
    CheckSum:         0001D6CE
    ImageSize:        00028000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Code:
Programs\Bitdefender

I recommend removing the software completely.

Install Microsoft Security Essentials
instead.

My System SpecsSystem Spec
13 Aug 2013   #5
fooonair

Win 7
 
 

yay, thank you so much. that was not only quick but incredibly helpful. big hug
My System SpecsSystem Spec
13 Aug 2013   #6
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

fooonair

Keep this thread opened until you see the BSODs stopped then close the thread by clicking on the Mark this thread solved button .
My System SpecsSystem Spec
13 Aug 2013   #7
YoYo155

Windows 10
 
 

Quote   Quote: Originally Posted by fooonair View Post
yay, thank you so much. that was not only quick but incredibly helpful. big hug
You're more than welcome .

Quote   Quote: Originally Posted by VistaKing View Post
fooonair

Keep this thread opened until you see the BSODs stopped then close the thread by clicking on the Mark this thread solved button .
Yep do this ^ .
My System SpecsSystem Spec
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