BSOD: irql_gt_zero_at_system_service


  1. Posts : 9
    Win 7
       #1

    BSOD: irql_gt_zero_at_system_service


    Hello

    Can you help me what is causing this randomly ocurring BSOD? I don't know how I can provide crash dumps. In the event viewer I can see the critical incidents. An example below:

    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

    - System

    - Provider

    [ Name] Microsoft-Windows-Kernel-Power
    [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

    EventID 41

    Version 2

    Level 1

    Task 63

    Opcode 0

    Keywords 0x8000000000000002

    - TimeCreated

    [ SystemTime] 2013-08-13T20:21:32.762004000Z

    EventRecordID 9342

    Correlation

    - Execution

    [ ProcessID] 4
    [ ThreadID] 8

    Channel System

    Computer myPC

    - Security

    [ UserID] S-1-5-18


    - EventData

    BugcheckCode 74
    BugcheckParameter1 0x77be132a
    BugcheckParameter2 0x2
    BugcheckParameter3 0x0
    BugcheckParameter4 0xfffff88004a9fb60
    SleepInProgress false
    PowerButtonTimestamp 0
      My Computer


  2. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #2

    See if this will be some or guidance

    Bug Check 0x74: BAD_SYSTEM_CONFIG_INFO (Windows Debuggers)
      My Computer


  3. Posts : 9
    Win 7
    Thread Starter
       #3

    sorry didn't knew the instructions for posting a crash dump. this is the first time. i have done as you told me and sincerely hope you can help.
      My Computer


  4. Posts : 3,056
    Windows 10
       #4

    This issues arose due to BitDefender:
    Code:
    IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4a)
    Returning to usermode from a system call at an IRQL > PASSIVE_LEVEL.
    Arguments:
    Arg1: 000000007787138a, Address of system function (system call routine)
    Arg2: 0000000000000002, Current IRQL
    Arg3: 0000000000000000, 0
    Arg4: fffff88002f38b60, 0
    
    Debugging Details:
    ------------------
    
    
    PROCESS_NAME:  vsserv.exe
    
    BUGCHECK_STR:  RAISED_IRQL_FAULT
    
    FAULTING_IP: 
    +0
    00000000`7787138a ??              ???
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    CURRENT_IRQL:  2
    
    LAST_CONTROL_TRANSFER:  from fffff800030c91a9 to fffff800030c9c00
    
    STACK_TEXT:  
    fffff880`02f38928 fffff800`030c91a9 : 00000000`0000004a 00000000`7787138a 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
    fffff880`02f38930 fffff800`030c90e0 : 00000000`000007b4 fffff880`02f38b60 00000000`00000000 fffff800`033b4f33 : nt!KiBugCheckDispatch+0x69
    fffff880`02f38a70 00000000`7787138a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExit+0x245
    00000000`1e40fcc8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7787138a
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    nt!KiSystemServiceExit+245
    fffff800`030c90e0 4883ec50        sub     rsp,50h
    
    SYMBOL_STACK_INDEX:  2
    
    SYMBOL_NAME:  nt!KiSystemServiceExit+245
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    IMAGE_NAME:  ntkrnlmp.exe
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  5147d9c6
    
    FAILURE_BUCKET_ID:  X64_RAISED_IRQL_FAULT_vsserv.exe_nt!KiSystemServiceExit+245
    
    BUCKET_ID:  X64_RAISED_IRQL_FAULT_vsserv.exe_nt!KiSystemServiceExit+245
    
    Followup: MachineOwner
    Code:
    bdfwfpf+0xca9a
    fffff880`02f38898  fffff880`0427297b bdfwfpf+0x697b
    Code:
    fffff880`0426c000 fffff880`04294000   bdfwfpf    (deferred)             
        Image path: \??\C:\Program Files\Common Files\Bitdefender\Bitdefender Firewall\bdfwfpf.sys
        Image name: bdfwfpf.sys
        Timestamp:        Mon Nov 14 19:16:17 2011 (4EC14CE1)
        CheckSum:         0001D6CE
        ImageSize:        00028000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Code:
    Programs\Bitdefender


    I recommend removing the software completely.



    Install Microsoft Security Essentials
    instead.
      My Computer


  5. Posts : 9
    Win 7
    Thread Starter
       #5

    yay, thank you so much. that was not only quick but incredibly helpful. big hug
      My Computer


  6. Posts : 6,830
    Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
       #6

    fooonair

    Keep this thread opened until you see the BSODs stopped then close the thread by clicking on the Mark this thread solved button .
      My Computer


  7. Posts : 3,056
    Windows 10
       #7

    fooonair said:
    yay, thank you so much. that was not only quick but incredibly helpful. big hug
    You're more than welcome :) .

    VistaKing said:
    fooonair

    Keep this thread opened until you see the BSODs stopped then close the thread by clicking on the Mark this thread solved button .
    Yep do this ^ .
      My Computer


 

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