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Windows 7: BSOD at shutdown.

14 Aug 2013   #1
Helium2

Windows 7 Pro x64
 
 
BSOD at shutdown.

I'm getting BSOD's only at shutdown.

Sometimes I will go for weeks w/o any problems & then get several BSOD's in a row at the evening shutdown. Generally they reference ntoskrnl.exe (per BlueScreen View) but two recent ones ref'd iaStore.sys.
These started about 6 months ago (I think).
The only new hardware in that time has been an iPhone which is not connected at shutdown.

I normally boot 1st thing in the morning and shutdown in late evening.
There seem to be no operational issues during the day.

I have run MEMTEST86+ V. 4.20 overnight & everything passes.

The original CPU was one of the faulty i7 2600 that was used by Dell but it was replaced not long after purchase about 2 1/2 years ago.

Can you help?


My System SpecsSystem Spec
.
14 Aug 2013   #2
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

From your logs:

Code:
 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 50, {fffff8800d0e5000, 1, fffff880046df5e0, 0}
Unable to load image \SystemRoot\System32\Drivers\RAMDiskVE.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for RAMDiskVE.sys
*** ERROR: Module load completed but symbols could not be loaded for RAMDiskVE.sys
Could not read faulting driver name
Probably caused by : RAMDiskVE.sys ( RAMDiskVE+15e0 )
I would suggest either updating the driver, or removing the program Dataram RAMDisk:

Code:
Faulting Driver: RAMDiskVE.sys
Refers to: DataRAM RamDisk VE
Website: OEM server memory upgrades. Dell, HP, IBM, Sun, Oracle, Windows, SQL Server Memory - Dataram

Also as you stated iastor.sys is causing issues, try updating to latest version:

Code:
Faulting Driver: iaStor.sys
Refers to: Intel AHCI Controller
Dated: Tue Sep 14 02:23:32 2010
Website: https://downloadcenter.intel.com/Sea...ntel+RST%29%22

Also I suspect Norton is also causing problems, please uninstall:

https://support.norton.com/sp/en/uk/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us

As an alternative, please download and install:

Microsoft Security Essentials.
Recommended from a strict BSOD perspective, compatibility & stability
compared to other antiviruses/internet security software.

Note   Note
Once downloaded, update and run a full system scan


cheers

Dave
My System SpecsSystem Spec
14 Aug 2013   #3
Helium2

Windows 7 Pro x64
 
 

Thanks for your input.
I will try removing the ramdisk utility and see what happens.

As far as removing Norton, I'm not inclined to do that until I have more proof that it is, indeed, the culprit. Not only does it provide malware protection but the password manager & firewall are invaluable.

The fact that I have gotten the exact same error "PAGE_FAULT_IN_NONPAGED_ AREA" with the different drivers seems to say to me that there is some other issue at work here.

I'll see what happens with the ramdrive.
My System SpecsSystem Spec
.

14 Aug 2013   #4
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,

That fair enough about Norton I understand,
just uninstall the ramdisk, update the iastor driver, then if you still experience crashes
....................Uninstall Norton

cheers

Dave
My System SpecsSystem Spec
09 Sep 2013   #5
Helium2

Windows 7 Pro x64
 
 

No BSOD's since.
I suspect the ramdrive software.
Thanks for your assistance!
My System SpecsSystem Spec
10 Sep 2013   #6
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

No problem, glad to help.

cheers

Dave
My System SpecsSystem Spec
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 BSOD at shutdown.




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