BSOD when computer wakes up from sleep

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  1. Posts : 8
    Microsoft Windows 7 SP1 Professional (64-bit) with Recovery Partition
       #1

    BSOD when computer wakes up from sleep


    My laptop will start just fine, but if it goes to sleep when I try to wake it up it will crash. This is not a random issue, it happens every time the computer wakes up. When the problem first started, it would give an error box that read "dmw.exe Application Error" before it would go to the BSOD. In the last day it has skipped that text box, going straight to the BSOD. This is a new laptop, and the problem has been happening since day one. Our training facility bought two laptops, one for me and one for another instructor, and both laptops have been experiencing this issue. I have tried going to Intel and updating the latest graphics driver, as well as running a registry cleaner (I used the one that comes with the CCleaner software).
    Last edited by dirtybiketrash; 15 Aug 2013 at 12:30. Reason: Additional information that may help diagnosis
      My Computer


  2. Posts : 8
    Microsoft Windows 7 SP1 Professional (64-bit) with Recovery Partition
    Thread Starter
       #2

    OK, I am still playing around, and the laptop crashed again. I had it set to go to sleep after 3 minutes of inactivity so I could see if I was making any progress or not. This time, before the BSOD popped up, there was a text box that read "AvastUI.exe Application Error". This was in the header to the box, but the main text area was blank.
    Last edited by dirtybiketrash; 14 Aug 2013 at 18:40.
      My Computer


  3. Posts : 8
    Microsoft Windows 7 SP1 Professional (64-bit) with Recovery Partition
    Thread Starter
       #3

    Quick update, I downloaded Malwarebytes, and ran a full scan with that, as well as with the Avast Antivirus and Windows Defender. None of them turned up anything.
      My Computer


  4. Posts : 8
    Microsoft Windows 7 SP1 Professional (64-bit) with Recovery Partition
    Thread Starter
       #4

    Another status update, I removed the Avast Antivirus and installed the Microsoft Security Essentials (since that seems to be the preferred software here). Still crashing though when it wakes up from sleep. The box that comes up right before the BSOD was reading "DWM.exe Application Error" the first several times that it crashed, last night it read "AvastUI.exe Application Error" and this last time it read "WSED.exe Application Error".

    Here is the information from the error box that comes up after it restarts:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033

    Additional information about the problem:
    BCCode: f4
    BCP1: 0000000000000003
    BCP2: FFFFFA8007A4C770
    BCP3: FFFFFA8007A4CA50
    BCP4: FFFFF800033900D0
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\081513-8814-01.dmp
    C:\Users\Jebediah\AppData\Local\Temp\WER-17518-0.sysdata.xml

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\windows\system32\en-US\erofflps.txt
      My Computer


  5. Posts : 15,026
    Windows 10 Home 64Bit
       #5

    Is the firmware of your SSD up to date? Let us know.
    Code:
    Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\USER\Downloads\dirtybiketrash\SF_14-08-2013\081413-8283-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7601.18205.amd64fre.win7sp1_gdr.130708-1532
    Machine Name:
    Kernel base = 0xfffff800`0300e000 PsLoadedModuleList = 0xfffff800`032516d0
    Debug session time: Thu Aug 15 04:30:22.724 2013 (UTC + 6:00)
    System Uptime: 0 days 0:07:42.082
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ..........................................
    Loading User Symbols
    Loading unloaded module list
    .......
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck F4, {3, fffffa80085b2b30, fffffa80085b2e10, fffff8000338a0d0}
    
    ----- ETW minidump data unavailable-----
    Probably caused by : csrss.exe
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    CRITICAL_OBJECT_TERMINATION (f4)
    A process or thread crucial to system operation has unexpectedly exited or been
    terminated.
    Several processes and threads are necessary for the operation of the
    system; when they are terminated (for any reason), the system can no
    longer function.
    Arguments:
    Arg1: 0000000000000003, Process
    Arg2: fffffa80085b2b30, Terminating object
    Arg3: fffffa80085b2e10, Process image file name
    Arg4: fffff8000338a0d0, Explanatory message (ascii)
    
    Debugging Details:
    ------------------
    
    ----- ETW minidump data unavailable-----
    
    KERNEL_LOG_FAILING_PROCESS:  7
    
    PROCESS_OBJECT: fffffa80085b2b30
    
    IMAGE_NAME:  csrss.exe
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    MODULE_NAME: csrss
    
    FAULTING_MODULE: 0000000000000000 
    
    PROCESS_NAME:  csrss.exe
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.
    
    BUGCHECK_STR:  0xF4_IOERR
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    CURRENT_IRQL:  0
    
    STACK_TEXT:  
    fffff880`03cbd788 fffff800`03411d92 : 00000000`000000f4 00000000`00000003 fffffa80`085b2b30 fffffa80`085b2e10 : nt!KeBugCheckEx
    fffff880`03cbd790 fffff800`033be1db : ffffffff`ffffffff fffffa80`0874a060 fffffa80`085b2b30 fffffa80`085b2b30 : nt!PspCatchCriticalBreak+0x92
    fffff880`03cbd7d0 fffff800`0333dec4 : ffffffff`ffffffff 00000000`00000001 fffffa80`085b2b30 00000000`00000008 : nt! ?? ::NNGAKEGL::`string'+0x17476
    fffff880`03cbd820 fffff800`03082e13 : fffffa80`085b2b30 fffff800`c0000006 fffffa80`0874a060 00000000`01210d40 : nt!NtTerminateProcess+0xf4
    fffff880`03cbd8a0 fffff800`0307f3d0 : fffff800`030ce83f fffff880`03cbe388 fffff880`03cbe0e0 fffff880`03cbe430 : nt!KiSystemServiceCopyEnd+0x13
    fffff880`03cbda38 fffff800`030ce83f : fffff880`03cbe388 fffff880`03cbe0e0 fffff880`03cbe430 00000000`01211a50 : nt!KiServiceLinkage
    fffff880`03cbda40 fffff800`03083202 : fffff880`03cbe388 00000000`0001e102 fffff880`03cbe430 00000000`01211528 : nt! ?? ::FNODOBFM::`string'+0x488e4
    fffff880`03cbe250 fffff800`03081d7a : 00000000`00000000 000007fe`fde51330 fffffa80`0874a001 00000000`0001e102 : nt!KiExceptionDispatch+0xc2
    fffff880`03cbe430 00000000`776b9c42 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x23a
    00000000`01211470 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x776b9c42
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    FAILURE_BUCKET_ID:  X64_0xF4_IOERR_IMAGE_csrss.exe
    
    BUCKET_ID:  X64_0xF4_IOERR_IMAGE_csrss.exe
    
    Followup: MachineOwner
    ---------
    Use the System File Checker tool and Run Disk Check:
      My Computer


  6. Posts : 8
    Microsoft Windows 7 SP1 Professional (64-bit) with Recovery Partition
    Thread Starter
       #6

    I ran the disk check with the system file checker and no issues were found. I went to Intel and downloaded their SSD Toolbox, and it also checked the firmware and said it was the most up to date version available.
      My Computer


  7. Posts : 26,863
    Windows 11 Pro
       #7

    Is this the tool you downloaded issdfut_2.0.4.iso from this page ? If it is and says your firmware is up to date, it must be. For some reason I couldn't find what the latest firmware is for your drive. It seems Intel does not list their firmware, only a firmware update tool that tells if the firmware is up to date, and presumably will update it if it is not.
      My Computer


  8. Posts : 8
    Microsoft Windows 7 SP1 Professional (64-bit) with Recovery Partition
    Thread Starter
       #8

    The tool I used did come from the page linked in the post above, but if you scroll down they recommended Windows users to utilize the Intel SSD Toolbox, found on this page:

    https://downloadcenter.intel.com/Det...&DwnldID=18455

    If I remember correctly (I am on a different computer now) it was firmware revision 400i.

    I am just now realizing I didn't correctly perform the disk check. I ran "sfc /scannow" instead of "chkdsk". When I am done with my lunch, I will go back upstairs and do it correctly and report back.
    Last edited by dirtybiketrash; 16 Aug 2013 at 13:08. Reason: Added additional information that may be useful
      My Computer


  9. Posts : 8
    Microsoft Windows 7 SP1 Professional (64-bit) with Recovery Partition
    Thread Starter
       #9

    OK, I ran it again using the "chkdsk" elevated command prompt. It didn't seem to turn up anything.
      My Computer


  10. Posts : 15,026
    Windows 10 Home 64Bit
       #10

    Why is the thread marked as solved?
      My Computer


 
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