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Windows 7: BSOD Random 0x0000001E Stop

15 Aug 2013   #1
tech514

Windows 7 Professional x64
 
 
BSOD Random 0x0000001E Stop

I have been experiencing this BSOD on a regular basis since 7/25/2013. I tried an older restore point, I ran DriverHub and update all drivers and my Windows Update are all current. Can not solve. Under the BSOD Stop error technical information it references a qwdf64.sys address FFFFF88002D8A69A base at FFFFF88002D87000, FFDB21. I have attached my "grab all" files folder from my SF Diagnostic Tool. Any help to fix this is greatly appreciated.


My System SpecsSystem Spec
.
15 Aug 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hello tech514. What you have described is true ... the BSOD is caused by Qustodio PassThrough Filter Driver.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {ffffffffc0000005, fffff88003d7269a, 0, 7abba90}

*** WARNING: Unable to verify timestamp for qwdf64.sys
*** ERROR: Module load completed but symbols could not be loaded for qwdf64.sys
Probably caused by : qwdf64.sys ( qwdf64+369a )

Followup: MachineOwner
---------
And the driver is somehow old.
Code:
fffff880`03d6f000 fffff880`03d7b000   qwdf64   T (no symbols)           
    Loaded symbol image file: qwdf64.sys
    Image path: \??\C:\Windows\system32\Drivers\qwdf64.sys
    Image name: qwdf64.sys
    Timestamp:        Fri Jul 13 13:54:01 2012 (4FFFDB21)
    CheckSum:         00010A7C
    ImageSize:        0000C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update it from Qustodio Download

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept then restart.
Let us know the situation after doing those changes.
My System SpecsSystem Spec
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 BSOD Random 0x0000001E Stop




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