Random freeze

nommy the first said:

Hello Topsecret97,

Thanks, this information will be very helpful while assisting you:)

It appears that your SystemInfo is an empty file, please rerun the SF Diagnostic Tool and upload the SystemInfo.txt file.

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Here is the usual post I use when I see someone using Torrent programs, please read through it:

P2P Warning!

Important: I notice that there are one or more P2P (Person to person) file sharing programs on your computer;

1. UTorrent
2. BitTorrent

Please note that using any form of peer to peer networking is highly dangerous, as there is no way to identify the source of the files you download, and you can expect an infestation of malware to occur.

Years ago P2P file sharing was safe and easy to do. And while the latter may still be so today, it is most certainly not safe anymore. A peer to peer program is a direct conduit into your computer. Most of these programs lack proper security measures and malware writers can easily breach them, and they continue to exploit the users of these programs to spread their malware.
As addition to that; while using a P2P program, your computer may be sharing way more than you want it to. There have been reports of people's passwords, personal, private and financial data being exposed via P2P networks, only because they had a peer to peer program installed, and lacked the skills to configure it properly.

Please read the following reports on the dangers of using peer to peer programs and file sharing.
Risks of Peer to peer systems
File sharing infects 500.000 computers
File-sharing dangers involve more than legal troubles
Seattle man arrested for P2P identity theft

I highly recommend that you uninstall the above mentioned P2P programs, as I can not guarantee your safety from malware if you leave them installed and the likelihood of reinfection is very high to certain.
You can uninstall them by doing the following steps;

1. Click on the .
2. Click on Control Panel and under Programs click on Uninstall a program.
3. Wait for the list to update, and when done, please right-click on the icon of the program(s) mentioned above and select Uninstall.
4. Follow the on screen instructions, and when prompted, please restart your computer.
   When you have multiple P2P programs installed Click No - I will manually restart later when prompted to restart, and repeat steps three and four until all programs are uninstalled, and click Yes - Restart now when you have finished uninstalling the last P2P program.
   If you choose not to uninstall them, please refrain from using any P2P program during this fix! Using them may interfere with any measures we may take.

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I see that you are using Microsoft Security Essentials, good! We always recommend it here:)
Please run a full scan and report back any threats found.

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Please also download Malwarebytes' Anti-Malware from Here or Here

Double Click mbam-setup.exe to install the application.

• Please uncheck the Enable free trail checkbox.
• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select "Perform Full Scan", then click Scan.
• The scan may take some time to finish, so please be patient.
• When the scan is complete, click OK, then Show Results to view the results.
• Make sure that everything is checked, and click Remove Selected.
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
• Copy & Paste the entire report between [code][/code] tags in your next reply.

If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediatly.

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It is quite late here now, so I will only be able to report back here tomorrow, please be patient.

In your next reply I would like to see;

• An updated SystemInfo.txt file.
• The logfile created my MalwareBytes.
• Whether or not Microsoft Security Essentials found any threads.

Good luck and keep us posted,
Nommy

I can't make the system info file.. but the information it's on my account, click on my name and go to System specs. Windows 7 Help Forums - View Profile: topsecret97
It's late now, tomorrow I will run the MalwareByte scan, and microsoft security, but I have run one microsoft scan recently and It didn't detect anything but I will run it again tomorrow

nommy the first said:

Hello Topsecret97,

The scans might not find anything, but it's better to be safe than sorry
So please let MSE and Malwarebytes run a full scan as displayed in my previous post.

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Please reduce the items that run at start up. You basically only need your anti virus to run at start up, all other programs are not necessary and can be removed from the start up list.
Check this tutorial to see how to add or remove start up items.

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Please also do what Koolkat has suggested in your other thread here.

koolkat77 said:

Hard Drive/Storage
Post disk summary using CrystalDiskInfo software: CrystalDiskInfo Standard Edition

• For how to upload a screenshot or file, read here

Make a hard drive test from the hard drive manufacturers website: Hard Drive Diagnostic Procedure

For errors on your Hard drive(s): How to Run Disk Check in Windows 7

Heat:
-Only use the laptop on a hard surface with nothing blocking any of the vents.
-Use a laptop cooling pad if possible
-Blow out all vents with canned air (DO NOT use a vacuum cleaner or an air compressor, they can damage the components).
-Ensure that the fan comes on and is blowing air out of the vent (may not happen at startup, but should happen after using it for a while).

System Temperature
Ensure that there are no heat issues, For monitoring heat of the system use Speccy or HWMonitor

Memtest86+
Run Memtest86+ for at least 8-10 passes. It may take up to 20 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold. How to Test and Diagnose RAM Issues with Memtest86+

   Note

Pay close attention to part 3 of the tutorial in order to rule the faulty RAM stick out.

   Tip

Do this test overnight.

koolkat77 said:

Go through these links. They may be of help to you.
Thermal Paste and How To Use It | techPowerUp
Avoid Static Damage to Your PC | PCWorld
Power Supply Information and Selection - Tech Support Forum
Basic computer troubleshooting
How To Clear CMOS
How to clean your PC of dust and dirt
How to clean a computer

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Please use the SFC /SCANNOW command as displayed in option two of this tutorial.

1. Click on the .
2. Open an elevated command prompt.
3. Type "SFC /SCANNOW" without the quotations.
4. Let SFC do it's thing, and then prompted to, restart.
   
   If SFC found and repaired anything, please do the following:
5. When restarted, open an elevated command prompt.
6. Type (or copy) the following, this will create a .txt file on your desktop;
   findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
7. In your next reply, please attach this file using the method displayed in this tutorial.

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In your next reply I would like to see;

• A copy of the CBS.log if SFC found something.
• The results of Memtest.
• Screenshots of Speccy or HWMonitor.
• A screenshot of CrystalDisk.
• Possible errors from running the Hard Drive Test.
• The results I have asked for in my previous post.

Good luck and keep us posted,
Nommy

SFC didn't get anything, memtest I did one like 1 or 2 months ago, nothing, HWMonitos I use Core Temp when my pc is not doing almost anything he is like 50/60ºC when I'm playing for a long time it goes 80/90ºC, I already have my pc elevated with this: http://images03.olx.pt/ui/23/39/66/b...35823366_5.jpg
And I already did the windows error checking and defrag.
Just finishing the MSE and malwarebytes scan says 6 objects detectd, I will tell you more when it's finish :)
And there you have the system file btw :)

nommy the first said:

ICit2lol said:

Hmm Nommy I might leave this thread at this point as I did ask for the SFC and chkdsk early on but I think the machine was still playing up or something and it wasn't done as far as I know and you are more qualified than I for this one:)

John

No need to leave John mate, I am by no means more qualified than you. I was just gathering information and shooting down the obvious things. I think that now it's time to get someone from the BSOD Team to take a peep here:)

topsecret97 said:

SFC didn't get anything, memtest I did one like 1 or 2 months ago, nothing, HWMonitos I use Core Temp when my pc is not doing almost anything he is like 50/60ºC when I'm playing for a long time it goes 80/90ºC, I already have my pc elevated with this: http://images03.olx.pt/ui/23/39/66/b...35823366_5.jpg
And I already did the windows error checking and defrag.
Just finishing the MSE and malwarebytes scan says 6 objects detectd, I will tell you more when it's finish :)
And there you have the system file btw :)

Let me get this straight, your temps are still 50/60 - 80/90ºC, even after getting the support bar?

I would advice you to reapply the thermal paste as it could quite possibly solve those high temperatures. You can do so by following this tutorial.

I have asked Koolkat (who assisted you in your previous thread) to take a peep here, as this is more her terrain than mine. Please be patient in the mean while.


Good luck and keep us posted,
Nommy

MSE didn't get anything but malwarebytes found, there it is the file.
Yes I have a thermal paste, but I have a member of my family that understands about computers, and he said that I need to remove the cpu to put the thermal paste, my computer is a laptop, I opened it once to clean the dust but I didn't removed the mother board, which it's necessary to clean the fan and to access the cpu, but I don't want to do that, that are too many wires and many stuff, if I remove something out of is place, RIP laptop. I don't like to take it to repair shops because I don't know what they do there, and I have to pay. My is only 2 years old, my last pc I had it during 4 years, I was expecting this to take a litle long because it's good and was expensive...

The problem is not the temperature, because it only happen sometimes, and I had some days that I played all day, my pc was all day at 80/90º and it didn't shuted down.
It can be like 1 or 2 months without having the BSOD, and it can be 1 week doing that all days, I just don't understand it...
And I have formatted my pc like 4 times with different windows, so it's not software.
And the BSOD don't leave any dump file... I have Small memory dumb (256KB) %SystemRoot%\Minidump
but there is nothing there, I also tryed Kernel memory dump, nothing

nommy the first said:

topsecret97 said:

MSE didn't get anything but malwarebytes found, there it is the file.
Yes I have a thermal paste, but I have a member of my family that understands about computers, and he said that I need to remove the cpu to put the thermal paste, my computer is a laptop, I opened it once to clean the dust but I didn't removed the mother board, which it's necessary to clean the fan and to access the cpu, but I don't want to do that, that are too many wires and many stuff, if I remove something out of is place, RIP laptop. I don't like to take it to repair shops because I don't know what they do there, and I have to pay. My is only 2 years old, my last pc I had it during 4 years, I was expecting this to take a litle long because it's good and was expensive...

topsecret97 said:

The problem is not the temperature, because it only happen sometimes, and I had some days that I played all day, my pc was all day at 80/90º and it didn't shuted down.
It can be like 1 or 2 months without having the BSOD, and it can be 1 week doing that all days, I just don't understand it...
And I have formatted my pc like 4 times with different windows, so it's not software.
And the BSOD don't leave any dump file... I have Small memory dumb (256KB) %SystemRoot%\Minidump
but there is nothing there, I also tryed Kernel memory dump, nothing

Do note that I have edited my previous post.
If you don't feel comfortable with reapplying thermal paste, at least clean your pc like you did last time. This could very well solve your high temperatures. And believe me, 90ºC is absurtly high.

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Code:

KCR\CLSID\{31AD400D-1B06-4E33-A59A-90C2C140CBA0} (PUP.Optional.QuickShare.A) -> No action taken.
HKCR\IESmartBar.BHO (PUP.Optional.QuickShare.A) -> No action taken.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{31AD400D-1B06-4E33-A59A-90C2C140CBA0} (PUP.Optional.QuickShare.A) -> No action taken.

HKCU\SOFTWARE\Microsoft\Internet Explorer\Main|Search Page (PUP.Optional.Snapdo) -> Bad: (http://feed.snap.do/?publisher=SnapdoOCYB&dpid=SnapdoOCYB&co=PT&userid=f9c731ff-8a12-4d86-aac9-12e5b83f0c48&searchtype=ds&q={searchTerms}&installDate={installDate}) Good: (http://www.google.com) -> No action taken.
HKCU\SOFTWARE\Microsoft\Internet Explorer\Main|Start Page (PUP.Optional.Snapdo) -> Bad: (http://feed.snap.do/?publisher=SnapdoOCYB&dpid=SnapdoOCYB&co=PT&userid=f9c731ff-8a12-4d86-aac9-12e5b83f0c48&searchtype=hp&installDate={installDate}) Good: (http://www.google.com) -> No action taken.
HKCU\SOFTWARE\Microsoft\Internet Explorer\Main|Search Bar (PUP.Optional.Snapdo) -> Bad: (http://feed.snap.do/?publisher=SnapdoOCYB&dpid=SnapdoOCYB&co=PT&userid=f9c731ff-8a12-4d86-aac9-12e5b83f0c48&searchtype=ds&q={searchTerms}&installDate={installDate}) Good: (http://www.google.com) -> No action taken.
HKCU\SOFTWARE\Microsoft\Internet Explorer\Search|Default_Search_URL (PUP.Optional.Snapdo) -> Bad: (http://feed.snap.do/?publisher=SnapdoOCYB&dpid=SnapdoOCYB&co=PT&userid=f9c731ff-8a12-4d86-aac9-12e5b83f0c48&searchtype=ds&q={searchTerms}&installDate={installDate}) Good: (http://www.google.com) -> No action taken.
HKCU\SOFTWARE\Microsoft\Internet Explorer\Search|SearchAssistant (PUP.Optional.Snapdo) -> Bad: (http://feed.snap.do/?publisher=SnapdoOCYB&dpid=SnapdoOCYB&co=PT&userid=f9c731ff-8a12-4d86-aac9-12e5b83f0c48&searchtype=ds&q={searchTerms}&installDate={installDate}) Good: (http://www.google.com) -> No action taken.

C:\Users\Diogo\AppData\Local\Temp\crtF7B.tmp.exe (PUP.Optional.Conduit.A) -> No action taken.
C:\Users\Diogo\AppData\Local\Temp\CT2849856\spch.exe (PUP.Optional.Conduit.A) -> No action taken.
C:\Users\Diogo\AppData\Local\Temp\ct3288691\ism.exe (PUP.Optional.Conduit.A) -> No action taken.
C:\Users\Diogo\AppData\Roaming\PowerISO\Upgrade\PowerISO5.exe (PUP.Optional.OpenCandy) -> No action taken.
C:\Users\Diogo\AppData\Roaming\OpenCandy\A344B81234CC49048ACC38E84F242476\6334.ico (PUP.Optional.OpenCandy) -> No action taken.
C:\Users\Diogo\AppData\Roaming\OpenCandy\A344B81234CC49048ACC38E84F242476\EBB77268-338F-4C6A-8590-AD88FED26F4A (PUP.Optional.OpenCandy) -> No action taken.
C:\Users\Diogo\AppData\Roaming\OpenCandy\A344B81234CC49048ACC38E84F242476\Installer.exe (PUP.Optional.OpenCandy) -> No action taken.
C:\Users\Diogo\AppData\Roaming\OpenCandy\A344B81234CC49048ACC38E84F242476\OCBrowserHelper_1.0.6.124.exe (PUP.Optional.OpenCandy) -> No action taken.

Please run a free online scan with the ESET Online Scanner

Note: You will need to use Internet Explorer for this scan.

1. Tick the box next to YES, I accept the Terms of Use.
2. Click Start.
3. When asked, allow the ActiveX control to install.
4. Click Start.
5. Make sure that the options Remove found threats and the option Scan unwanted applications is checked.
6. Click Scan (This scan can take several hours, so please be patient).
7. Once the scan is completed, you may close the window.
8. Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt.
9. Please copy and paste that log between [code][/code] tags in your next reply.

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Please download AdwCleaner from here.

1. Please download AdwCleaner and save it to your desktop.
2. Right click AdwCleaner and select Run as Administrator.
3. Click on Scan and let AdwCleaner scan your system, this may take a while.
4. After completing the scan, click on Clean. Again, this may take a while.
5. When AdwCleaner is done you will be prompted to reboot your system, please do so.
6. The logfile can be found in C:\AdwCleaner[1].txt, please upload it between [code][/code] tags.

Good luck and keep us posted,
Nommy

ok, the malware found by malwarebytes should I select all and press Remove selected?