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Windows 7: BSOD sometime during sleep, Ntoskrnl seems to be at fault

25 Aug 2013   #11

Windows 7 professional 64 bit
 
 

I ended up switching the verifier to check all installed drivers, and I promptly was given a pair of bluescreens. I went back into verifier and set it to only look at the microsoft drivers then, and after a few minutes I got another three bluescreens pointing to the NTFS driver. Im uploading my dump.

My System SpecsSystem Spec
25 Aug 2013   #12

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Have you used this command as suggested earlier?

Code:
sfc /scannow
Code:
BugCheck D5, {fffff980b93aef80, 0, fffff88001a19c51, 0}

*** WARNING: Unable to verify timestamp for klif.sys
*** ERROR: Module load completed but symbols could not be loaded for klif.sys

Could not read faulting driver name
Probably caused by : luafv.sys ( luafv!LuafvGenerateFileName+6d )
Code:
Usual causes:  Device driver
This bugcheck indicates that a driver has referenced a freed memory address.

Code:
fffff8800b3f7730 -- (.trap 0xfffff8800b3f7730)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=000000000000004a rbx=0000000000000000 rcx=fffff980899ecf04
rdx=000000002f9c207c rsi=0000000000000000 rdi=0000000000000000
rip=fffff88001a19c51 rsp=fffff8800b3f78c8 rbp=0000000000000002
 r8=000000000000004a  r9=0000000000000000 r10=fffff8800b3f7af0
r11=fffff980899ecf04 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
Ntfs!memcpy+0x41:
fffff880`01a19c51 8b040a          mov     eax,dword ptr [rdx+rcx] ds:fffff980`b93aef80=????????
Code:
1: kd> lmvm klif
start             end                 module name
fffff880`0440b000 fffff880`044b0000   klif     T (no symbols)           
    Loaded symbol image file: klif.sys
    Image path: \SystemRoot\system32\DRIVERS\klif.sys
    Image name: klif.sys
    Timestamp:        Tue Mar 26 15:07:33 2013 (5151B9B5)
    CheckSum:         000A60C2
    ImageSize:        000A5000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Kaspersky seems to be causing problems, please remove the program completely with the Kaspersky Removal Tool, and then install and run full scans with these free and proven alternatives, which work best with the operating system due to their compatibility and lightweight nature on system resources.

Install and perform full scans with:
information   Information
Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system


You can also view this thread for a complete free and lightweight security protection combination:
My System SpecsSystem Spec
25 Aug 2013   #13

Windows 7 professional 64 bit
 
 

I did run all the sfc /scannow command. It returned no errors and took about half an hour to run.

I'm not really a fan of removing kaspersky and switching to these free antivirus programs, although I know it will improve my boot times rather significantly. I will remove it, but I just don't like it.
My System SpecsSystem Spec
.


26 Aug 2013   #14

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Malwarebytes is designed by Kaspersky, but uses different drivers.
My System SpecsSystem Spec
26 Aug 2013   #15

Windows 7 professional 64 bit
 
 

Im gonna run verifier again to see if I can find any more problems.

I mentioned earlier that there is a bluetooth module that came with my computer. However, I have no way of using the module because the computer doesn't seem to recognize it's existence. I'm currently thinking that the computer may have misrecognized the hardware when it was initialized, and is now potentially causing some bluescreens. I know that the bluetooth module is an Atheros AR5BBU22, which seems to be pretty rare. Is there any way to test for incorrect drivers?
My System SpecsSystem Spec
26 Aug 2013   #16

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Have you removed the driver for the Bluetooth device, and then checked your motherboard support page or the hardware vendor? There isn't a driver available on the Atheros website.
My System SpecsSystem Spec
26 Aug 2013   #17

Windows 7 professional 64 bit
 
 

I went ahead and started a new thread on the bluetooth problem. Its probably unrelated and will require me to be doing stuff on the hardware side in all likelyhood. anyhow, I have a new batch of bluescreens to show you, if they can help. Im still running verifier to see what other problems I can drag out of the computer.
My System SpecsSystem Spec
28 Aug 2013   #18

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

All the dump file are caused by Driver Verifier, but do not reveal much information. The bluetooth device could be a cause.
My System SpecsSystem Spec
28 Aug 2013   #19

Windows 7 professional 64 bit
 
 

Is there any way to get more out of the errors on the computer, or have we reached an impass?

Im beginning to notice fewer and fewer times where the computer fails to sleep properly. I haven't really had an issue for the past few days. Its probably too early to tell, but I think that something we did along the way finally fixed the problem, and I get the feeling that it was the antivirus. Malwarebytes did detect three or four different malware on my computer which I took care of, so they may have also contributed to the cause.
My System SpecsSystem Spec
28 Aug 2013   #20

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

I would disable Driver Verifier, and then see if the computer BSODs normally; as in without Driver Verifier enabled.
My System SpecsSystem Spec
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 BSOD sometime during sleep, Ntoskrnl seems to be at fault





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